www.fmiproducts.com
125968-01B
27
POSSIBLE CAUSE
1. Not enough air
2. Gas regulator defective
3. Residues from manufac-
turing processes and logs
curing
1. Turning control knob to HI
position when burners are
cold
2. Air in gas line
3. Air passageways on heater
blocked
4. Dirty or partially clogged
burner orifice(s)
1. When heated, vapors from
furniture polish, wax, carpet
cleaners, etc. may turn into
white powder residue
1. Not enough combustion/
ventilation air
1. Improper log placement
2. Drafts or other air currents
affecting flame pattern
3. Air holes at burner inlet
blocked
4. Burner flame holes
blocked
1. Metal expanding while
heating or contracting while
cooling
REMEDY
1. Check burner for dirt and
debris. If found, clean
burner (see
Cleaning and
Maintenance
, page 22)
2. Replace gas control
3. Problem will stop after a few
hours of operation
1. Turn control knob to LO
position and let warm up for
a minute
2. Operate burners until air is
removed from line. Have
gas line checked by local
natural or propane/LP gas
company
3. Observe minimum installa-
tion clearances (see pages
9 through 11)
4. Clean burners (see
Cleaning
and Maintenance
, page 22)
or replace burner orifice
1. Turn heater off when us
-
ing furniture polish, wax,
carpet cleaners or similar
products
1. Refer to
Air for Combustion
and Ventilation
require-
ments (page 6)
1. Properly locate logs (see
Installing Logs,
page 16)
2. Eliminate source of drafts
around heater
3. Clean out air holes at burn-
er inlet. Periodically repeat
as needed
4. Remove blockage or re-
place burner
1. This is normal with most
heaters. If noise is exces-
sive, contact qualified ser
-
vice person
OBSERVED PROBLEM
Slight smoke or odor during
initial operation
Heater produces a whistling
noise when burners are lit
White powder residue form
-
ing within burner box or on
adjacent walls or furniture
Moisture/condensation no-
ticed on windows
Dark residue on logs inside
of their fireplace Note: Af
-
ter removing all causes of
residue deposits, completely
clean fireplace and appliance
off residue before reusing
appliance
Heater produces a clicking/
ticking noise just after burners
are lit or shut off
TROUBLESHOOTING
Continued
f i r e - p a r t s . c o m
