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Problem
Cause/Action
There is noise when turn on/off the power
This is normal , please don’t worry.
After turning on, no sound is produced when
press the keys
Please adjust the master volume or check if there is a
headphone connected in the device.
The note and its timber are of a little differences
under the same patch
This is normal.
When using the sustaining function, some
patches are different long or short
This is normal.
The volume is too low
Please adjust the master volume knob.
MIDI transmission function fail when the MIDI
Cord connecting well
This is normal.
Noise caused when near phone
This is normal, In order to avoid it please keep away when
calling.
When playing piano, the pitch is not in
accordance with the keyboard
Please check if you have activated the SPLIT mode function and
turn it off.
Pitch can not be changed when playing piano,
and the pitch is not in accordance with the
keyboard
Please check if you have activated the SPLIT mode function
and set the split point to the highest level, Turn off the split mode
function and set the split point back to the original.
Distortion or intermittent when playing demo
songs
The cause could be the overheating of the speakers,when you
play for a long time with the maximum volume, at this point
please lower the volume or turn the piano off for a while.
Two tones come out at the same time when
playing
Dual sound function might by activated, please turn off it to
avoid it.
Pitch wrong
Please confirm the pitch setting or set it to “Zero”
Troubleshooting
