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Flyingvoice FIP12WP, User Manual

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Flyingvoice FIP12WP User Manual Download Page 29

Advanced Call Features                                                                                                           

Flyingvoice Network Technology Co., Ltd.                                                                                                26 

Advanced Call Features 

You  can  perform  some  server-dependent  tasks  on  the  phone.  Contact  your  system 
administrator to find out if your phone supports these advanced call features. 
 

Topics 

Voice Mail

 

PhoneBook

 

Call History

 

Administration

 

 

Voice Mail 

Voice Mail feature allows you to leave voice mails for someone or listen to your voice mail 
messages on your IP phones. 
This feature is set up on the server-side and not all servers support this feature. 
You can leave a voice mail to someone who is busy or inconvenient to answer the call. 
 

From the LCD screen:

 

Step 1. Press 

  button to enter the menu item and then select 

4. Message > Voice 

Mail

. 

Step 2. Select the line you want to configure. 

Step 3. Then follow the prompts to enable voicemail, and enter the number in the "Voice Mail 

Number" (this number is the number configured in the SIP server code, not free to fill). 

Step 4. Press the Save soft key to save your changes.

 

 

From the Web interface:

 

Step 1. Log in to the phone page and switch to the 

‘Phone / Line1’

 Configuration page.

 

 

Step 2. Enable MWI and fill in the Voice Mail Number. 

Summary of Contents for FIP12WP

Page 1: ...Flyingvoice Network Technology Co Ltd I V Version 1 2 0 Mar 2022 ...

Page 2: ...tion hereof in any form or by any means with any purpose other than personal use Warranty 1 Warranty the specifications and information regarding the products in this guide are subject to change without notice all statements information and recommendations in this guide are believed to be accurate and presented without warranty of any kind express or implied users must take full responsibility for...

Page 3: ...ce received including interference that may cause undesired operation The distance between user and products should be no less than 20cm Note This equipment has been tested and found to comply with the limits of a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equ...

Page 4: ...ions of Directive 2014 53 EU A copy of the declaration of conformity can be obtained with this user manual this product is not restricted in the EU The wireless operation frequency WIFI 2412MHz 2472MHz Max EIRP Power 19 36dBm Safety Warning and Attentions If use adapter adapter must be comply 2014 30 EU Directive Adapter Caution Adapter shall be installed near the equipment and shall be easily acc...

Page 5: ...ctory settings in order to obtain necessary service support If you want to prohibit these accesses based on security considerations you can disable them through the WEB management page Number Server Domain Name Description Factory Setting 1 https prv3 flyingvoice net 442 Flyingvoice Provision web management configuration server Enable 2 prv3 flyingvoice net 3450 Flyingvoice Provision web managemen...

Page 6: ...s 10 Entering Characters 11 Internet connection 12 Phone Start 12 Connect to a wired network 12 Connect to a wireless network 12 SIP registration 14 Call Features 16 Placing Calls 16 Answering Calls 17 Auto Answer 17 Switching Among the Handset an Speakerphone Modes 18 Call Waiting 18 Silencing or Rejecting Incoming Calls 19 Ending Calls 20 Holding and Resuming Calls 20 Forwarding Incoming Calls 2...

Page 7: ...Saving a History Record to Local Directory 33 Saving a History Record to Blacklist 33 Deleting History Records 33 Multi Functional Key 34 Dial Rule 34 Administration 37 Time Date Setting 37 Password Reset 38 Web Access 38 System Log Setting 39 Factory Defaults Setting 40 Firmware Management 40 Provision 40 TR069 42 Customizing Your Phone 44 Changing the Administrator Password 44 Changing the Backl...

Page 8: ...ng the Ring Tone 45 Wireless Network 46 Activating the Wi Fi Mode 46 Connecting to the Wireless Network 46 Viewing the Wireless Network Information 47 Disconnecting the Wireless Network Connection 47 Deactivating the Wi Fi Mode 47 Maintaining Your Phone 48 Rebooting Your Phone 48 Resetting to Factory Settings 48 ...

Page 9: ...your new phone Firstly verify with your system administrator that the IP network is ready for phone configuration Also be sure to read the Quick Start Guide which can be found in your phone package before you set up and use the IP phone As you read this guide keep in mind that some features are configurable by your system administrator or determined by your phone environment As a result some featu...

Page 10: ...ow to navigate your phone for the best performance Topics Hardware Overview Screen and Icons Entering Characters Hardware Overview Topics FIP12WP Hardware FIP12WP Hardware NO Item Description 1 Handset Handset to pick up and answer call 2 Phone Screen Shows information about your phone such as calls messages soft keys time and date 3 Line Keys Access your phone lines and features ...

Page 11: ...et and speaker It can be used to switch left or right on some pages 10 Redial Key Redials a previously dialed number 11 Speakerphone Key Toggles the hands free speakerphone mode 12 Keypad Provides the digits and special characters in context sensitive applications 13 Power LED Indicator Indicates phone s system status Screen and Icons The user screens and icon indicators can help you navigate and ...

Page 12: ...key label indicates the action for the soft key below the screen Calls Screen All of your active and held calls are displayed on the calls screen You can press up or down navigation key to switch among calls Check with your system administrator to find out if this feature is available on the phone When there is an active call and a held call the calls screen is shown below You can press the Menu s...

Page 13: ... mode Keep Mute Handset mode Ringer volume is 0 Headset mode Missed Calls Call is on hold Call Forward Wi Fi connected Wi Fi connection failed Line Key Icons Icons on the line key that vary by phone models Icon indicators associated with line Icon Description The private line is registered successfully Register failed Other Icons Call History Icon Description Received Calls Placed Calls Missed Cal...

Page 14: ...th letters until your desired letter appears press a keypad key repeatedly to view the character options and stop when the letter you want to enter is displayed in the field Wait one second and then enter the next letter Enter numbers Select 123 mode press the corresponding keys Enter special characters Select ABC abc 2aB mode press key or key one or more times to enter one of the following specia...

Page 15: ...formation and so on Connect to a wired network Step 1 Check the phone connection correctly and start successfully Step 2 Connect one end of cable in the set to the internet port on the back of the phone another end of the cable connected to the available network adapter Step 3 After the connection the upper right corner of the LCD screen will appear wired network logo like this that means phone ha...

Page 16: ... switch to the Network Wireless page Step 2 Choose one wireless network to connect Step 3 Click Connect button at the bottom of the page Step 4 If the connected wireless does not have a password you can connect directly if the wireless connection has a password enter the password and click OK to confirm the connection Step 5 If AP is connected the wireless icon on the main screen of the LCD will a...

Page 17: ...n to the web interface Press the button go to 1 My Status press the key to find the phone s IP address Enter this IP address in the browser s address bar then press enter You will see the following login page Both the default login username and password are admin Step 2 Go to SIP Account select a Line and enter the registration information Parameter Description Line Enable enable the line Display ...

Page 18: ...SIP registration Flyingvoice Network Technology Co Ltd 15 Step 3 Click Save Apply on the bottom of the page Step 4 Check the registration of the corresponding line on the screen or web status page ...

Page 19: ...to place calls in many ways easily Placing a Call from the Dialer You can make a call by either of the following methods Use the handset Step 1 Pick up the handset the screen goes to the dial board Step 2 Enter the destination number Step 3 Press Send or or wait for 5 seconds to dial the phone number Use the speakerphone Step 1 Press the speakerphone key the screen goes to the dial board Step 2 En...

Page 20: ...g Calls When you receive a call you can choose to answer it manually or automatically Answering a Call When you receive an incoming call the phone rings and the screen displays the information of the incoming call You can answer the call in the following ways 1 Press the corresponding Line Key 2 Press the Speakerphone key 3 Pick up the handset and answer 4 Press Answer soft key to answer 5 Auto An...

Page 21: ...s 10s Step 2 B Calls A Step 3 A rings no one answers the call fter 10s A answer the call automatically Switching Among the Handset and Speakerphone Modes You can select the desired mode before placing a call or can alternate among Speakerphone and handset modes during a call Step 1 During the call pick up the handset or press the Speakerphone key For example if you re using the handset press the S...

Page 22: ... page Step 3 At position 1 you can configure whether to enable the call waiting function How to Use Step 1 Phone A enables Call waiting Step 2 C calls A When A is talking to B Step 3 A hears a tone in the handle prompted a new call the screen will display a new call Step 4 A press the Answer soft key to answer the new call and hold the call with B Step 5 A talks to C B is on hold when A ends the c...

Page 23: ...ct Save The DND icon disappears from the status bar Ending Calls You can end the current call at any time Do one of the following If you are using the handset press the EndC key or hang up the handset If you are using the speakerphone press the EndC key Speakerphone key Holding and Resuming Calls You can place an active call on hold and resume the call when you are ready When you place a call on h...

Page 24: ...evant configuration according to LCD instructions whether open all forward target number on code off code Step 4 Press the Save soft key to save the current configuration From the Web interface Step 1 Log in to the phone web page and switch to the Phone Preferences page Step 2 There is a call item in the middle of the page Step 3 Enable All forward at position 1 and fill the destination number at ...

Page 25: ...ard target number on code off code Step 4 Press the Save soft key to save the current configuration From the Web interface Step 1 Log in to the phone web page and switch to the Phone Preferences page Step 2 There is a call item in the middle of the page Step 3 Enable the busy forward at position 1 and fill destination number at position 2 Step 4 At the bottom of the page click Save Save Apply and ...

Page 26: ...s the Save soft key to save the current configuration From the Web interface Step 1 Log in to the phone web page and switch to the Phone Preferences page Step 2 There is a call item in the middle of the page Step 3 Enable the no answer forward at position 1 and fill destination number at position 2 Potion 3 is no answer to the forward time default 20s Step 4 At the bottom of the page click Save Sa...

Page 27: ... to connect with B Step 4 If C agrees to answer the transfer call A presses XFER soft key to complete the transfer Then A will be disconnecting from all call B talks to C Step 5 If C don t agree to answer the transfer call after A C hangs up after the call A presses button to resume the call with B Blind Transfer Blind call transfer the phone as a middle side of blind call transfer will be connect...

Page 28: ...ber and press Send Step 3 When the C phone answers the call A presses the soft key Conf again then A B and C are in the same conference call Step 4 If the A phone conference host hangs up the other two calls will be disconnected if the non hosting party B C side hangs first A phone can still talk to the other party ...

Page 29: ...rver side and not all servers support this feature You can leave a voice mail to someone who is busy or inconvenient to answer the call From the LCD screen Step 1 Press button to enter the menu item and then select 4 Message Voice Mail Step 2 Select the line you want to configure Step 3 Then follow the prompts to enable voicemail and enter the number in the Voice Mail Number this number is the num...

Page 30: ...e mail based on voice prompts PhoneBook The phone provides several types of phone directories which can be customized by your system administrator Local Contacts You can store up to 500 contacts in your local directory you can search add edit and delete a contact Managing the Local Directory Groups You can manage the Local Directory groups when the phone is idle Adding Contact Groups To organize y...

Page 31: ...ou whether to delete the group 4 Select OK Managing the Local Directory Contacts You can manage the Local Directory contacts when the phone is idle Adding Contacts When you add a contact to your Local Directory you can choose how much information you want to enter for your contact You are required to enter a contact name at least for each new contact From the LCD screen 1 Select Dir or navigate to...

Page 32: ... You may need to add a contact before downloading the phone book template Viewing Contacts You can view the local contacts from the Local Directory on your phone Procedure 1 Select Dir or navigate to Menu Directory Local Contacts 2 Select the desired contact group or All Contacts The contact names are displayed in alphabetical order Editing Contacts You can update your contacts information ...

Page 33: ...m the Local Directory Procedure 1 Select Dir or navigate to Menu Directory Local Contacts 2 Select the desired contact group or All Contacts 3 Select Option Delete All The phone prompts you whether to delete all contacts 4 Select OK Note If the contact added to the Favorites directory is deleted in the Local Directory it will be automatically deleted from the Favorites directory Moving a Local Dir...

Page 34: ...contact on the phone to prevent someone from calling you From the LCD screen Step 1 Press buttons Step 2 Use the and navigation keys navigate to 3 Directory 2 Blacklist Step 3 Click Add and follow the prompt to add a blacklist From the Web interface Step 1 Log in to the web interface and switch to the Phone Phonebook Blacklist configuration page Step 2 Click the Add button and follow the prompts t...

Page 35: ...a specific contact you need to remove it from the Blacklist Procedure 1 Navigate to Menu Directory Blacklist 2 Select the desired blacklist contact 3 Select Option Delete The phone prompts you Delete selected item 4 Select OK Deleting All Blacklist Contacts You can delete all contacts from the Blacklist when you are ready to answer calls from them again Procedure 1 Navigate to Menu Directory Black...

Page 36: ...e you can save a history record to the Local Directory Procedure 1 Select History 2 Select the desired list 3 Highlight the desired entry and select Option Add to Contacts 4 Edit the contact information 5 Select OK Saving a History Record to Blacklist You can prevent someone from calling you again by saving a history record to Blacklist Procedure 1 Select History 2 Select the desired list 3 Highli...

Page 37: ...ory list Procedure 1 Press History 2 Select the desired list 3 Select Option Delete All The phone prompts you whether to delete all the records 4 Select OK Multi Functional Key Dial Rule Parameters name Description Key Function key number Type Function key type Mode Select the corresponding shortcut key function on the Shortcut Keys Line Select Line Auto Select Expansion Enter the number ...

Page 38: ...r as shown in Figure 1 configuration table Step 3 Fill in the value of the parameter Step 4 Press the Ok button to end the configuration Step 5 Press the Save button to save your changes Edit a dial plan Step 1 Enable the dial plan Step 2 Select a dial plan Step 3 Click the Edit button will appear as shown in Figure 2 configuration table Step 4 Change the value of the parameter Step 5 Press the Ok...

Page 39: ...r 4 or 5 or x Matchx xx xxx xxxx xxxxx For example 01 can match 0 01 011 0111 01111 dialed substituted Replace For example 8 1650 123456 input 85551212 output 16505551212 x y Enter x will have a dial tone enter y after the dial tone stops For example 9 1xxxxxxxxxx telephone input 9 after the dial tone enter 1 after the dial tone stop 9 8 010x telephone input 9 after the dial tone enter 0 after the...

Page 40: ...13338101 The phone will press after 5 will play the sound press 8 after dial tone stop Example 3 If the user dials 422xxxx or 522xxxx the phone will dial 22xxxx333 Example 4 If the user dials 2622 or 26222 or 262222 or 362222 The phone will dial 5622 or 56222 or 562222 The phone will have a dial tone after pressing 2 or 3 and the dial tone will stop after pressing 6 Example 5 If the user dials 777...

Page 41: ...b Access Option 42 Whether to enable Option 42 Current Time Show current time Sync with host Set the time zone NTP Settings Primary NTP Server Preferred IP address or domain name of the NTP server Secondary NTP Server The IP address or domain name of the alternate NTP server NTP synchronization 1 1440min NTP synchronization cycle the cycle time can be 1 to 1440 minutes of any one the default setti...

Page 42: ...gure 2 Parameters name Description Remote Web Login Whether to enable remote Web logon Web Port Set the port to log in through the Internet port and PC port The default value is 80 Web SSL Port Web Idle Timeout 0 60min Set the network idle timeout in minutes If the network idle timeout without any operation the page automatically log off Allowed Remote IP IP1 IP2 Allows remote connections to IP ad...

Page 43: ...tep 1 Select an upgrade file type for the upgrade software Step 2 Press Browse to select the upgrade file Step 3 Press to start the upgrade and the LCD will show the prompts that are being upgraded Step 4 Log in to the phone page by checking the status of the firmware in the firmware version of the firmware upgrade to determine whether the upgrade is successful Provision 1 Configuration allows the...

Page 44: ... certificate file and the private key file management certificate management page of the device 4 For details please refer to the file Provision user manual Parameters name Description Provision Enable Whether provisioning is enabled Resync On Reset Whether DIV378 is restarted after restarting Resync Random Delay sec Set the maximum delay for requesting a synchronization file which defaults to 40 ...

Page 45: ...hronization from SIP Option 66 It is only used in the company within the provisions of the model When using TFTP with option 66 to implement the configuration the user must enter the correct profile name on the ATA web page When option 66 is disabled this parameter does not work Option 67 Whether to enable Option 67 Config File Name Configuration file name User Agent Profile Rule The URL of the co...

Page 46: ...renheit ACS server address User Name The user name for the TR069 server connection Password The password for the TR069 server connection Periodic Inform Enable Whether to enable periodic information Periodic Inform Interval TR069 The interval at which the server sends information User Name TR069 The user name of the server connected to the phone Password TR069 The password for the server to connec...

Page 47: ... and inactivity The brightness automatically changes after the phone has been idle for a specified time You can change the screen backlight and time in the following settings Backlight Time The delay time to change the brightness of the phone screen when the phone is inactive Backlight time includes the following settings Always On Backlight is on permanently 15s 30s 1min 2min 5min 10min or 30min ...

Page 48: ...options to display the day D month M and year Y Note Your system administrator can customize the date format Procedure 1 Navigate to Menu Basic Time Date Time Format 2 Select the desired time format 3 Select OK Audio Settings You can change the basic audio settings on your phone Adjusting the Volume You can adjust the volume of the ringer media and the audio during a call Procedure 1 Press the Vol...

Page 49: ...ry This helps you quickly identify callers according to the ring tones Procedure 1 Select Dir or navigate to Menu Directory Local Contacts 2 Select the desired contact group or All Contacts 3 Highlight the desired contact and select Option Detail 4 Select the desired ring tone from the Ring Type field 5 Select Save Wireless Network You can connect the phones to a wireless network if Wi Fi is avail...

Page 50: ...SID or Signal Strength when the Wi Fi mode is activated Procedure 1 Navigate to Menu Basic Wi Fi Available Network s X represents the number of available networks 2 Select Detail to view the detailed wireless network information If the phone is connected to a wireless network successfully you can also navigate to Menu Basic Wi Fi Wi Fi Status to view the connected wireless network information Disc...

Page 51: ...to reboot the phone Resetting to Factory Settings When some issues occur on your phone and you have tried all troubleshooting suggestions but still do not solve the problem you can reset your phone to factory configurations This operation will delete all your personal configuration settings and reset all settings to the factory defaults Check with your system administrator if the personalized sett...

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