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WARRANTY INFORMATION
Fluance gives the following warranty to the original customer of each new Fluance product purchased from a dealer authorized by
Fluance. Fluance warrants that each new product, under normal use, is free from defects, subject to the terms and conditions set
forth. If a defect should occur within the warranty period, repairs will be made free of charge for parts and labor when such defects
are determined by us to be attributable to faulty materials or workmanship at time of manufacture.
Warranty Period
The FLUANCE® products listed below are warranted for parts and labor for the stated period from the date of original purchase and
are subject to the terms and conditions of the warranty.
Home Audio Passive Speakers: Lifetime Warranty
Active/Powered Speakers: 2 Year Warranty
HiFi Turntables: 2 Year Warranty
Warranty Exclusions
• Products purchased from a dealer not authorized by Fluance.
• Products with the serial number defaced, altered or missing.
• Defects resulting from disaster, accident, abuse, misuse, lightning, power surges, neglect, unauthorized modification
or water damage.
• Defects or damage as a result of repairs performed by a person or party not authorized by Fluance.
• Defects or damage occurring during shipping (claims should be made with the shipping company).
• Defect or damage as a result of connecting a product to an outlet with the incorrect voltage. Voltage converters must
be used where applicable.
To Obtain Warranty Service
Should your Fluance product require warranty service, please contact your Fluance Authorized Dealer and send your product fully
insured and freight prepaid to the nearest Fluance authorized service center. Before sending to Fluance, you will be required to get a
Return Authorization Number from your dealer.
Products shipped without a valid Return Authorization Number will be refused. To avoid possible shipping damage, make sure the
product is properly packaged and well protected. Include a copy of your original bill of sale as proof of warranty along with your
name, home and/or work telephone number(s), a complete return address and a detailed description of the faults.
Products repaired within warranty will be returned freight prepaid. This warranty in itself is not considered a valid proof of purchase.
When applying for warranty repairs, you must present the original copy of your bill of sale as proof of warranty.
