24
GB
fountains). Inappropriate use will invalidate
the warranty.
In particular, the guarantee is likewise void
in the case of employment of the sewage
water pumps without base plate or (this
applies for all pumps) in case of damages
which are caused by supporting on or sus-
pending from the mains cable. The pumps
must not be run dry or exposed to frost.
Processing in Case of Guarantee
To ensure efficient handling of your query,
please follow the directions below:
• Please have the receipt and item num
-
ber (e.g. IAN 12345) ready as proof of
purchase for all enquiries.
• Please find the item number on the rat
-
ing plate, an engraved plate on the
front page of your manual (bottom left)
or as a sticker on the back or bottom.
• Should functional errors or other de
-
fects occur, please initially contact the
service department specified below by
telephone
or by
. You will then
receive further information on the pro-
cessing of your complaint.
• After consultation with our customer
service, a product recorded as defective
can be sent postage paid to the service
address communicated to you, with the
proof of purchase (receipt) and speci-
fication of what constitutes the defect
and when it occurred. In order to avoid
acceptance problems and additional
costs, please be sure to use only the ad-
dress communicated to you. Ensure that
the consignment is not sent carriage
forward or by bulky goods, express or
other special freight. Please send the
equipment inc. all accessories supplied
at the time of purchase and ensure ad-
equate, safe transport packaging.
Repair Service
For a charge, repairs not covered by the
guarantee can be carried out by our service
branch, which will be happy to issue a cost
estimate for you.
We can handle only equipment that has
been sent with adequate packaging and
postage.
Attention:
Please send your equipment to
our service branch in clean condition and
with an indication of the defect.
Equipment sent carriage forward or by
bulky goods, express or other special freight
will not be accepted.
We will dispose of your defective devices
free of charge when you send them to us.
Service-Center
Service Great Britain
Tel.: 0871 5000 720
(£ 0.10/Min.)
E-Mail: [email protected]
IAN 78872
Service Branch
Please note that the following address is
not a service address. Please initially con-
tact the service centre specified above.
DES UK Ltd. Unit B7
Oxford Street Industrial Park
Vulcan Road
Bilston, West Midlands WV14 7LF
