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Flogas
PAYG Gas Meter Guide
MOVING HOUSE
If you are moving house, you must give us at least seven days notice before you move by calling our
Customer Service Team on 041 987 4874.
CUSTOMER SERVICE FOR PAY-AS-YOU-GO CUSTOMERS
Should you have any queries in relation to how to operate your meter, where to buy credit or indeed
general account queries, please do not hesitate to contact our Customer Service team on 041 987
4874.
SAFETY
If you smell gas at home of on the street, don’t assume that someone else has reported it. If you smell
gas at home, do not switch anything electrical on or off. Do not smoke or use a naked flame. Open
windows and doors. If the smell persists, turn off your gas meter.
CALL BORD GAIS NETWORKS
24 HOURS A DAY ON 1850 20 50 50
If your phone is close to a leak or suspected leak, use a neighbour’s phone
or the nearest public phone to call.
NATURAL GAS ALLOWANCE
Flogas Natural Gas can facilitate the adjustment to your account for your Natural Gas Allowance once
approved by the Department of Social & Family Affairs by transmitting a Credit Adjustment to you.
GAS CARD ISSUES
If your meter will not read your card, please remove the card from the meter wipe clean with a dry
cloth and re-insert the card into the meter.
If the card still does not work, press the red A button, if the display screen shows 0.00 on card, you
will need to return to the Payzone outlet where you purchased the credit as the card has not been
credited correctly.
If Card fail/Card not accepted appears on the screen, please check to ensure you are using the correct
Gas Card for your meter.
