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Connecting to Your System Over

the Internet on PC or Mac

This system features connectivity using the exclusive FLIR Cloud™. This cloud-enabled
service allows for Internet connectivity without requiring any network configuration. Up to 3
devices may connect to the system at the same time.

NOTE

•

Except where noted, the PC and Mac instructions in this section are the same.

•

For smartphone/tablet setup, see 16

Connecting to your System Using Smartphone or Tablet Apps

page 136.

•

For the latest list of supported apps and devices, visit

www.flir.com/security/pro

.

14.1

System Requirements

Your system must meet the system requirements below:

Description

Requirement

CPU

Core 2 Duo 3.0GHz

Operating System

Windows™ 8/7/Vista

Mac OSX 10.7 and above

Memory

2GB

Video

512 MB of video memory and above

Network (LAN)

10/100 BaseT Network

Network (WAN)

1 Mbps upstream

High-speed Internet service is required to remotely
connect to your system.

#LX400094; r.43927/43955; en-US

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Summary of Contents for DNR214

Page 1: ...Instruction Manual DNR210 Series...

Page 2: ......

Page 3: ...Instruction Manual DNR210 Series LX400094 r 43927 43955 en US iii...

Page 4: ...IDE REFER SERVICING TO QUALIFIED SERVICE PERSONNEL The lightning flash with arrowhead symbol within an equilateral triangle is intended to alert the user to the presence of uninsulated dangerous volta...

Page 5: ...cting Cameras to the Local Area Network LAN 12 6 Mouse Control 15 7 Using the NVR On Screen Display 16 7 1 Using the Quick Menu 16 7 2 Adjusting Camera Image Settings 17 7 2 1 Configuration Profiles 1...

Page 6: ...ng Audio Recording 56 13 1 8 Configuring Snapshot Recording Settings 56 13 1 9 Creating Custom Channel Names 57 13 2 System Information 58 13 2 1 HDD Info 58 13 2 2 Record Info 59 13 2 3 Version 60 13...

Page 7: ...15 Using FLIR Cloud Client for PC or Mac 102 15 1 Home Page 102 15 2 Live View 102 15 2 1 Live View Controls 103 15 2 2 Opening Live View in Multiple Monitors 105 15 3 Controlling PTZ Cameras 106 15 3...

Page 8: ...anced 171 17 Remote Viewing On Internet Explorer 173 17 1 Prerequisites 173 17 1 1 IE Live Display Overview 174 17 1 2 Using Search Mode in IE Playback 175 18 RTSP Streaming Advanced 177 19 DDNS Setup...

Page 9: ...3 Technical Specifications 205 23 1 System 205 23 2 Inputs Outputs 205 23 3 Display 205 23 4 Recording 205 23 5 Playback and Backup 206 23 6 Storage Archive 206 23 7 Connectivity 206 23 8 General 206...

Page 10: ......

Page 11: ...nded to connect the product to a surge protector to protect from damage caused by electrical surges It is also recommended to connect the product to an uninterruptible power supply UPS which has an in...

Page 12: ...ms placed upon or against them Pay particular attention to cords at plugs convenience receptacles and the point where they exit from the product 8 Surge Protectors It is highly recommended that the pr...

Page 13: ...ea is required 1 3 Service 1 Servicing Do not attempt to service this product yourself as opening or removing covers may expose you to dangerous voltage or other hazards Refer all servicing to qualifi...

Page 14: ...on to overturn 3 Object and Liquid Entry Never push objects of any kind into this product through openings as they may touch dangerous voltage points or short out parts that could result in a fire or...

Page 15: ...Mouse HDMI Cable Ethernet Cable Quick Start Guides Hard drive size number of channels and camera configuration may vary by model Please refer to your package for specific details Check your package t...

Page 16: ...Glows to indicate hard drive is in normal state Turns off when there is a hard drive error 2 Power Glows to indicate the system is on 3 Network Glows when network is in normal state Turns off for netw...

Page 17: ...r lo cal and remote connectivity 4 VGA Connect a VGA monitor not included to view the system interface 5 MIC IN OUT RCA input and output for 2 way audio 6 HDMI Connect to an HDMI monitor or TV not inc...

Page 18: ...see 5 13 Connecting Cameras to the Local Area Network LAN page 12 5 2 Step 2 Connect the Mouse Connect the included USB mouse to one of the USB ports 5 3 Step 3 Connect the Ethernet Cable Connect the...

Page 19: ...password default 000000 2 You will be asked to create a new 6 character password Enter your new password in the New Password and Confirm Password fields then press OK to confirm NOTE Your new password...

Page 20: ...power lines or telephone lines Ensure that the camera wiring is not exposed or easily cut Mount the camera in an area that is visible but out of reach Avoid pointing the camera at a glass window to se...

Page 21: ...ccess Port 80 HTTP port Port 35000 Client port 5 12 Connect to Your NVR Over the Internet This system features FLIR Cloud Services This is a cloud service that allows you to con nect with your system...

Page 22: ...R Follow the steps below to connect the cameras to the NVR over the LAN NOTE Camera and NVR images in this section are used for illustration only Step 1 of 2 Option A Connecting Cameras to Your Local...

Page 23: ...apter 2 Connect the camera to your router using a CAT5e or higher Ethernet cable Step 2 of 2 Add Cameras to your NVR 1 From Live View right click and select Device Search 2 Log in using the admin acco...

Page 24: ...cator is red click Update the camera user name password ports and manu facturer as needed 6 Click OK to save changes NOTE You can also add a camera to a specific channel by hovering the mouse over an...

Page 25: ...display mode While navigating menus click to open a menu option 2 Right Button During Live View right click anywhere on the screen to open the Quick Menu Within system menus right click to exit menus...

Page 26: ...uring Live View to open the Quick Menu The Quick Menu appears 1 View Select how many channels appear on the live display at once 2 PTZ Control PTZ cameras not included For details see 20 Connecting PT...

Page 27: ...drive For details see 10 Playback page 31 9 Manual Control Under Manual Control click Record to open the Record menu to select manual recording options For details see 9 3 Setting up Scheduled or Manu...

Page 28: ...cially at night and may reduce the amount of disk space required to store video Backlight Mode Select one of the following Backlight Mode Adjusts the lighting levels in the picture so you can see obje...

Page 29: ...reset the camera to default image settings 7 2 1 Configuration Profiles Using configuration profiles you can customize your camera s Day and Night setting There are four configuration profiles namely...

Page 30: ...ike to configure and select Camera Setting If prompted enter the user name default admin and your secure password 2 Click the Configuration dropdown and select Day 3 Under the Day Night dropdown selec...

Page 31: ...lick OK to save changes 7 3 Using the Navigation Bar The Navigation Bar gives quick access to certain functions and menus To open the Navigation bar In Live View hover the mouse cursor over the bottom...

Page 32: ...9 Channel Info Click to access status information about connected cameras 10 Remote Device Manage network cameras over the network 11 Network Configure network settings for your system See 13 3 1 Netw...

Page 33: ...lay Zoom in on an area of live video to enlarge a part of the image 1 Hover the mouse near the top of a channel with a connected camera and click to activate zoom A check mark will appear in the icon...

Page 34: ...lues in certain menus 1 Backspace 2 Enter capital letters 3 Confirm entry 7 6 Adjusting Camera Zoom Focus Auto focus cameras not included have a motorized lens The motorized lens allows you to control...

Page 35: ...amera Click the AutoFocus button to automatically focus the camera at the current zoom level Click Default to return the camera to the default zoom and focus levels Click Refresh to refresh the settin...

Page 36: ...to enable auto Daylight Savings Time updates NOTE You can adjust the Start Time and End Time for Daylights Savings Time if the default settings do not match your region Under DST Type select Week to...

Page 37: ...Setting The Time 8 7 Click Apply to save changes LX400094 r 43927 43955 en US 27...

Page 38: ...rding is not enabled or a recording schedule has been set to disable motion record ing during this time of day 9 2 Main Stream and Sub Stream The system employs two video recording streams a Main Stre...

Page 39: ...ontinuously as long as this option is checked Off The system will not record the Main Stream for this channel This option is not recommended 3 Under Sub Stream select how the system will record the Su...

Page 40: ...tem will continue to record with out any input from you You can also set the system to stop recording once the hard drive is full To configure hard drive overwrite 1 Right click and select Main Menu C...

Page 41: ...rop down menus to select the channels you would like to playback NOTE Click the display options to playback multiple channels simultaneously 3 Click inside the video bar to select the playback time Th...

Page 42: ...e Audio Mute unmute audio audio enabled cameras required 11 Volume Bar Control system audio level audio enabled cameras required 12 Timeline Continuous recordings are shown with colored bars to repres...

Page 43: ...Double click the video file you would like to open 10 4 Using Smart Search Smart Search allows you to review events intelligently with the ability to clearly see when there was activity in a specific...

Page 44: ...r areas of the camera image to set an active area for Smart Search NOTE Repeat these steps for each channel that you want to use Smart Search 4 Click to start the Smart Search playback To stop the Sma...

Page 45: ...ed before using it with the system CAUTION Formatting the USB device will permanently erase all data To format a USB device 1 Insert a USB flash drive not included into one of the USB ports 2 From Liv...

Page 46: ...Search Backup 11 5 Click Format 6 Select a format mode 7 Click OK to confirm LX400094 r 43927 43955 en US 36...

Page 47: ...ct All to search all channels File Format Select DAV to save files in dav format You can playback dav files us ing the FLIR video player software from www flir com security pro Or select ASF for asf f...

Page 48: ...rt a USB flash drive not included or USB external hard drive not included into one of the USB ports 2 Start playing back video using the steps in 10 1 Using Playback page 31 3 Click to mark the beginn...

Page 49: ...find the video player visit www flir com security pro search for the model number of your product click on your product in the search results and click on the Downloads tab To view backup video files...

Page 50: ...screen mode Double click a video file to expand Click the controls inside the display area to do the following View information about the video file Start stop a manual recording from the video file...

Page 51: ...lick and drag in the video to zoom in Right click to unzoom 8 Drag When digital zoom is activated click to activate drag mode Then click and drag in the video to view different areas of the image 9 Fu...

Page 52: ...loads tab To view backup video files using the Player on Mac 1 Download Video Player for Mac from www flir com security pro 2 Double click the downloaded file in Safari to extract the Smart Player app...

Page 53: ...lay Area Select the split screen mode Double click a video file to expand Click the controls inside the display area to do the following View information about the video file Take a snapshot from the...

Page 54: ...d Volume control 5 Zoom Timeline 6 Add Files Click to open back up video files 7 Full screen Click to open the player in full screen Press ESC to exit full screen 8 Config Click to open the configurat...

Page 55: ...l access to the system may configure all system set tings and can manage user accounts 12 1 Changing Passwords You can change the system password of the admin and user accounts from the User menu To m...

Page 56: ...4 Configure the following User Enter a name for the user account Password Enter a 6 character password for the user account Enter the password again under Confirm Password Memo optional Enter a descri...

Page 57: ...ser accounts User accounts can be given all the permissions of a group but cannot be given permis sions that the group does not have The system includes the following groups by default admin Accounts...

Page 58: ...Managing Passwords and User Accounts 12 4 Click Add Group LX400094 r 43927 43955 en US 48...

Page 59: ...video from Under the Covert tab select the channels the group may view live video from 6 Click OK to save changes 12 7 Modifying Groups 1 In the Group tab click next to the group you would like to mo...

Page 60: ...page 12 for details set recording parameters and assign custom titles for your cameras 4 System Information View system information For details see 13 2 Sys tem Information page 58 5 Setting Configur...

Page 61: ...ing Camera Status The Status menu allows you to view the connection status for all connected cameras To view camera status 1 From the Main Menu click and select Remote Device Status 13 1 3 Viewing Cam...

Page 62: ...ported only on select FLIR network cameras A list of cameras compati ble with firmware upgrade via NVR is available at www flir com security pro To upgrade the camera firmware 1 Download the camera fi...

Page 63: ...will restart during the firmware update process 13 1 5 Recording The Recording menu allows you to set recording parameters for your cameras such as the resolution and frame rate 13 1 6 Configuring Re...

Page 64: ...annel 8 or more live view It is recommended to set the resolution to D1 To configure recording quality 1 From the Main Menu click and select Recording Recording 2 Under Channel select the camera you w...

Page 65: ...m and Sub Stream depend on the model of camera that is connected to the system Frame Rate FPS Select the frame rate in Frames Per Second FPS that each stream will record at A higher frame rate provide...

Page 66: ...the right check box to enable video streaming to remote devices 4 Click OK to save changes 13 1 8 Configuring Snapshot Recording Settings The system can be set to record snapshot images when a camera...

Page 67: ...Trig ger for the system to take snapshots only when triggered by motion detection snapshot must be enabled in the Motion Detect menu see 13 3 8 Configuring Mo tion Detection page 73 Image Size The im...

Page 68: ...3 2 System Information View system information such as device model hard drive information connected users and more 13 2 1 HDD Info The HDD Info sub menu shows information related to the hard drives i...

Page 69: ...To access the HDD Info menu From the Main Menu click and then click Info HDD Info 13 2 2 Record Info The Record Info menu shows the start and end times of recordings saved on the hard drive LX400094...

Page 70: ...s the Record Info menu From the Main Menu click and then select Info Record Info 13 2 3 Version The Version sub menu allows you to view information about the current firmware installed on the system L...

Page 71: ...ain Menu click and then click Info Version 13 2 4 Event The Event menu shows you a display of system alarms Activated alarms are highlighted in white Additional info such as channels that are currentl...

Page 72: ...rk MAC Conflict More than one device on the network is using the same MAC address Video Loss Shows disconnected channels Tampering Camera masking alarm has been triggered e g someone has covered the c...

Page 73: ...Main Menu 13 To access Online Users From the Main Menu click and then select Network 13 2 6 Load The Load menu shows you the network traffic your system is sending and receiving LX400094 r 43927 43955...

Page 74: ...n select Network Load 13 2 7 Test The Test menu allows you to test if your system can connect to other devices over the LAN or Internet You can enter the IP address of a device and click Test to deter...

Page 75: ...s Test From the Main Menu click and then select Network Test 13 2 8 BPS The BPS sub menu shows the bitrates of connected cameras The bitrate is the amount of data the camera is sending to the system L...

Page 76: ...Using the Main Menu 13 To access BPS From the Main Menu click and then select BPS 13 2 9 Log The Log sub menu allows you to search for system logs LX400094 r 43927 43955 en US 66...

Page 77: ...lash drive connected to the system 13 3 Setting The Setting menu allows you to configure general system schedule network recording display and motion settings It also allows you to restore the system...

Page 78: ...Mask Enter the subnet mask for your network Default Gateway Enter the gateway address for your network Preferred DNS Enter the address of your primary DNS server Alternate DNS Enter the address of yo...

Page 79: ...R DDNS is available as an optional connectivity option Please see 19 DDNS Setup Advanced page 179 for details The primary connectivity option uses FLIR Cloud to connect to your system over the In tern...

Page 80: ...to update with your new DDNS address before at tempting to connect 13 3 5 Configuring Email Alerts You can configure the system to send out email alerts for motion detection or other events NOTE To se...

Page 81: ...Using the Main Menu 13 To configure Email Alerts 1 From the Main Menu click and then select Network Email 2 Check Enable to enable email notifications LX400094 r 43927 43955 en US 71...

Page 82: ...tection on each camera you would to receive attachments For details see 13 3 8 Configuring Motion Detection page 73 Encrypt Type Select SSL or TLS if your server uses encryption Select None if your se...

Page 83: ...3 3 7 Event The Event menu allows you to configure settings for motion detection video loss and sys tem warnings 13 3 8 Configuring Motion Detection The system supports motion detection on any connect...

Page 84: ...rom the Main Menu click and then click Event Motion Motion Detect 2 Under Channel select the channel you would like to configure 3 Check Enable to enable motion detection on the selected channel LX400...

Page 85: ...is recommended to select a sensitivity level between 30 70 The Threshold level determines how much motion is required to trigger an event If the amount of motion exceeds the threshold an event occurs...

Page 86: ..._REC Set how long the system will record video for after motion is detected Sequence Check to enable a custom sequence mode when motion is detected on the selected channel Then click the channels you...

Page 87: ...nable PTZ actions when video loss occurs PTZ camera required not included Click Set to select which PTZ actions will be taken by each camera Post_REC Enter the number of seconds the system will record...

Page 88: ...rts page 70 for full instructions Channels Check to enable video recording when video tamper occurs PTZ Activation Check to enable PTZ actions when video tamper occurs PTZ camera required not included...

Page 89: ...Disk Full warnings will not occur if overwrite is enabled All Configure warnings for all hard drive events 3 Configure the responses the system will take when the selected event occurs Show Message S...

Page 90: ...cted event occurs Send Email Check to enable email alerts Enabling Send Email requires you to set up email notifications See 13 3 5 Configuring Email Alerts page 70 for full instructions Buzzer Check...

Page 91: ...h block representing one hour Click next to All to link the recording schedules for all days The icon for a day changes to when days are linked You can also click the boxes next to individ ual days to...

Page 92: ...Channel select the camera you would like to configure or select All 3 Under PreRecord select the duration for pre recording 4 Click OK to save settings 13 3 16 Configuring the Snapshot Schedule You c...

Page 93: ...ne hour Click next to All to link the recording schedules for all days The icon for a day changes to when it is linked You can also click the boxes next to individual days to link them to each other I...

Page 94: ...Using the Main Menu 13 To configure holidays 1 From the Main Menu click and then click Setting General Holiday 2 Click Add New Holidays LX400094 r 43927 43955 en US 84...

Page 95: ...on 4 Click Add Now that you have added a holiday an extra holiday setting is added to the recording schedule NOTE You can disable holiday schedules by selecting Close under the Status dropdown and the...

Page 96: ...confirm 3 Click OK to save changes The system will restart to complete the formatting process 13 3 19 Configuring Hard Drive Type The system supports the following hard drive types Read Write Normal r...

Page 97: ...rive you would like to configure 3 Under Type select Read Write or Read only 4 Click OK to save changes The system will restart to complete this operation 13 3 20 Configuring General System Settings Y...

Page 98: ...ck Select the amount of time in minutes the system will go back when instant playback is activated in live view Auto Logout Select the idle time in minutes before the system will logout the cur rent u...

Page 99: ...ing the included HDMI cable 4K monitor or TV required To change the NVR s output resolution 1 From the Main Menu click and then click Setting Display Display 2 Under Resolution select the resolution o...

Page 100: ...next to Original Scale to set the system to show the true aspect ratio of the cameras on the live display This may add black bars to the top and bottom of the image 3 Click Apply and OK to save change...

Page 101: ...odel select the USB device where you would like to save the configuration 4 Click Export to save your current system configuration To restore a saved system configuration 1 Insert a USB flash drive no...

Page 102: ...guration was saved e g Config_20140425103727 5 Click Import to restore the system configuration 6 Click OK to confirm The system will restart to complete the operation 13 3 23 Restoring Default Settin...

Page 103: ...irmware from a USB Flash Drive The system supports automatic firmware upgrades over the network to ensure your unit is always up to date It is recommended to always use automatic upgrade unless direct...

Page 104: ...G DO NOT POWER OFF THE SYSTEM OR DISCONNECT THE POWER CABLE DURING FIRM WARE UPGRADE 13 4 Shutdown Use the Shutdown menu to shutdown restart or log out of the system To access the Shutdown menu 1 From...

Page 105: ...the system user name default admin and your secure password before the unit shuts down Logout Logs out the account that is currently active Restart Restarts the NVR You must enter the system user name...

Page 106: ...rtphone tablet setup see 16 Connecting to your System Using Smartphone or Tablet Apps page 136 For the latest list of supported apps and devices visit www flir com security pro 14 1 System Requirement...

Page 107: ...a sticker on the system 2 Write down the Device ID of the system 14 4 Step 3 of 3 Connect to the System Over the Internet Follow the steps below to connect to the system over the Internet NOTE Make su...

Page 108: ...ished double click the FLIR Cloud Client icon from the desktop or Applications list 3 Log into the Client Software using the Client Software user name default admin and password default admin and then...

Page 109: ...e Device ID printed on the label 5 3 Client Port Enter the Client Port default 35000 5 4 User Name Enter the system User Name default admin 5 5 Password Enter your new secure password If this is the f...

Page 110: ...ick Add If this is the first time you are connecting you will be prompted to change the system password 7 Enter a new 6 character password and click OK This password will be used to con nect to your s...

Page 111: ...rnet on PC or Mac 14 9 Click and drag Default Group to the display window to open your cameras in live view Congratulations You can now connect over the Internet to view and playback video on your com...

Page 112: ...ware Each tab allows you to access different features To open tabs Click a tab from the Home Page to open it or click the button at the top of the screen from within any tab to open a new tab 15 2 Liv...

Page 113: ...t for PC or Mac 15 2 Click and drag a DVR NVR group or individual camera to open live video To access individual cameras you can click to expand groups or systems 15 2 1 Live View Controls LX400094 r...

Page 114: ...to enable digital zoom mode Click and drag over the dis play area to zoom on the camera Then click and drag to pan Click the icon again to zoom out 1 8 Disconnect 1 Split screen mode Click to select...

Page 115: ...15 2 2 Opening Live View in Multiple Monitors If your computer has multiple monitors you can open more than one Live View tab and move them to secondary monitors This allows you to monitor cameras on...

Page 116: ...w to one of the secondary monitors Result 15 3 Controlling PTZ Cameras If you have PTZ cameras not included you can control them using the client NOTE You must ensure the PTZ camera is properly connec...

Page 117: ...e arrows to move the camera Click to open dynamic zoom mode Then click and drag in the video area to zoom in the camera on an area 3 Zoom Click to zoom the camera in and out 4 Focus Click to increase...

Page 118: ...saved preset 1 Select the preset number from the list or click to go to the currently selected preset 15 3 2 PTZ Tours Tours will cycle through a set of presets To configure a PTZ tour 1 Click to open...

Page 119: ...on the selected preset Operation Click to add a preset to the tour Click to delete a preset from the tour 6 Click OK to save changes To run a PTZ tour 1 Select the tour number and click 15 3 3 PTZ Pat...

Page 120: ...t To set up scan mode 1 Click to open the Advanced controls Select Scan 2 Move the camera to the desired left position and click 3 Move the camera to the desired right position and click To run scan m...

Page 121: ...larm Alarm recordings Your system must support alarm devices not included to use this feature 3 Under Stream select Main Stream to search for Main Stream recordings high qual ity or Sub Stream to sear...

Page 122: ...Using FLIR Cloud Client for PC or Mac 15 6 Click inside the play back bar to start playback 15 5 Playback Controls LX400094 r 43927 43955 en US 112...

Page 123: ...Click inside the timeline to start playback or select a playback time Each type of recordings is shown in a different color Continuous recordings are green motion recordings are yellow and alarm recor...

Page 124: ...Check to save a copy of the video player with the down loaded file 4 Click OK to start the download A status screen will pop up to show progress on down loaded files NOTE To retrieve downloaded video...

Page 125: ...them 3 Alarm Process You can close alarms by selecting one of the options and clicking OK 4 Options Check to enable the following Display Link Video Open live video to monitor alarms on a continuous...

Page 126: ...ent Log to view logs for the client software 2 Configure the following Start Time End Time Select the start and end times to search for logs Log Type Select the type of logs to search for 3 Click Sear...

Page 127: ...logs Log Type Select the type of logs to search for Device Name Select the system you would like to view logs from 3 Click Search 15 9 E map E Map allows you to place cameras over a still image For e...

Page 128: ...gure the following Name Enter a name for your e map of your choice Picture Click File and then select a png bmp or jpg image on your computer to use as the e map Describe optional Enter a text descrip...

Page 129: ...Cloud Client for PC or Mac 15 5 Click Edit to edit the e map 6 Click and drag cameras from the device list to place them on the map To open cameras from the e map 1 Click View LX400094 r 43927 43955...

Page 130: ...ouble click cameras on the map to open live video 15 10 Devices The Devices menu is where you can manage systems connected to the client software To access the Devices menu Click and then click Device...

Page 131: ...rt a list of systems from a saved xml file 8 Export Export a list of currently connected systems to an xml file This is useful if you need to re install the software or if you want to open the same li...

Page 132: ...client software The client software will alert you by popping up live video and playing sound alerts NOTE Alarm upload must be enabled on the system in order for it to send the alarm to the client so...

Page 133: ...lect the alarm type that will trigger an alarm For example you can select Motion Detect for the alarm to be triggered by motion Select the systems or channels you would like to trigger an alarm Contin...

Page 134: ...d configure the following Video Pop up a window with live video from the selected channel like the one below Record Record video from the selected channel NOTE PC Users You may need to run the client...

Page 135: ...od window configure times the alarm will be activated 7 Click Confirm to save the alarm To manage alarms 1 Export Export current list of alarms as an xml file 2 Import Import list of alarms 3 Delete D...

Page 136: ...s which sets the client to automatically cycle through views To start a tour Click in Live View to start a tour The live view will automatically cycle through all views you have set up in the Tour Tas...

Page 137: ...ient software To simplify management you can group user accounts according to role A role determines the permissions an individual user account can have To access the account menu Click and then click...

Page 138: ...Using FLIR Cloud Client for PC or Mac 15 To create a user account 1 Click Add LX400094 r 43927 43955 en US 128...

Page 139: ...ct which channels the user account can access in the Channel List section 3 Click Save to create the account To switch between user accounts Click To modify a user account NOTE Admin accounts with Acc...

Page 140: ...Using FLIR Cloud Client for PC or Mac 15 To create a role 1 Click the Role tab 2 Click Add LX400094 r 43927 43955 en US 130...

Page 141: ...channels may be accessed in the Channel List section 4 Click Save To modify a role Click next to the role you would like to modify Edit the role details and click Save To delete a user account 1 Clic...

Page 142: ...login application Check for the client to automatically login when it starts up without entering a user name or password Auto Login Windows Not supported Language Select the language for the client s...

Page 143: ...ent will save software con fig files NOTE Click Save to save setting changes PC Users You may need to run the client software as admin to save files to enable snapshot or video recording 15 15 3 Alarm...

Page 144: ...hat will play for disk errors External Select or preview the sound that will play for external alarms triggered by sensor devices which may not be supported on all systems E map flashes when alarm occ...

Page 145: ...Using FLIR Cloud Client for PC or Mac 15 LX400094 r 43927 43955 en US 135...

Page 146: ...ust have the latest firmware and mobile apps to connect to the system over the Internet NOTE For the latest list of supported apps and devices visit www flir com security pro NOTE The app will ask for...

Page 147: ...f your system using the camera on your mobile device OR Under Device ID manually enter the Device ID printed on the label 5 2 Name Choose a name for your system of your choice 5 3 Client Port Enter th...

Page 148: ...me using the FLIR Cloud app 5 5 1 Enter the default system password 000000 You will be prompted to change the default system password 5 5 2 Enter a new 6 character password for your system and tap OK...

Page 149: ...or Menu options 2 Display Area Double tap to open a channel in full screen Swipe left or right to select a different page of channels 3 Pages Shows the number of pages available and highlights the cur...

Page 150: ...en close streaming quality panel 5 Alarms Not supported 6 Audio Audio enabled cameras required 7 Manual record Tap to start stop manual recording 8 Access Favorites 9 Connect disconnect all Connect to...

Page 151: ...access preset controls Then use the sliders to select a preset and then tap the check mark to goto the preset NOTE You must set presets for the camera using the system s local menus before you can use...

Page 152: ...napshots and video files are saved to the Photos app Video files are saved to MP4 format 16 1 6 Using Playback Mode on iPhone iPad You can access recorded video on your system using your iPhone iPad N...

Page 153: ...the selected camera 4 6 Stop All Stop playback on all channels 4 7 Audio Audio enable cameras required 4 8 Manual Record Tap to start stop recording to your mobile device s local storage 4 9 Next fram...

Page 154: ...ng Smartphone or Tablet Apps 16 NOTE Your cameras must have motion detection activated to receive push notifications To enable Push Notifications 1 Tap to access the Menu and then tap Push Config LX40...

Page 155: ...Connecting to your System Using Smartphone or Tablet Apps 16 2 Tap the system you would like to configure LX400094 r 43927 43955 en US 145...

Page 156: ...Connecting to your System Using Smartphone or Tablet Apps 16 3 Tap Motion Detect and then check each channel you would like to receive push notifi cations from LX400094 r 43927 43955 en US 146...

Page 157: ...ap Event List Event List Overview 1 Events Shows the details of each motion detection event Tap the event to view the video or snapshot 2 Delete All Tap to delete all events in the Event List NOTE To...

Page 158: ...tem Using Smartphone or Tablet Apps 16 2 Tap a group to configure an existing group NOTE Tap to create a new group and then enter a name for the new group 3 To add cameras to the group tap LX400094 r...

Page 159: ...Connecting to your System Using Smartphone or Tablet Apps 16 4 Select the cameras you would like to add to the group Tap to save changes LX400094 r 43927 43955 en US 149...

Page 160: ...avorites in Live View 1 Tap to access the Menu and then tap Live View 2 Tap and then tap to open the group 16 1 10 Using the E Map E Map allows you to place cameras over a still image For example you...

Page 161: ...Connecting to your System Using Smartphone or Tablet Apps 16 2 Tap 3 Select a jpg image on your mobile device LX400094 r 43927 43955 en US 151...

Page 162: ...ecting to your System Using Smartphone or Tablet Apps 16 4 Press and select a camera Drag the camera on the screen to place it on the map Repeat to add additional cameras LX400094 r 43927 43955 en US...

Page 163: ...r System Using Smartphone or Tablet Apps 16 5 Click Choose a name for your E Map and then tap OK To open cameras from an E Map 1 Tap in Live View 2 Select the E Map in the Device List LX400094 r 43927...

Page 164: ...Connecting to your System Using Smartphone or Tablet Apps 16 3 Tap the camera or cameras to select and then tap Connect to open the cameras LX400094 r 43927 43955 en US 154...

Page 165: ...Address Advanced The app can connect directly to a device via the IP address or DDNS address as an op tional advanced connectivity method or for systems that do not support FLIR Cloud Prerequisites T...

Page 166: ...he first time using the FLIR Cloud app 2 6 1 Enter the default system password 000000 You will be prompted to change the default system password 2 6 2 Enter a new 6 character password for your system...

Page 167: ...pp 3 Tap Sign up and enter your email address and password to create a new account 4 Tap then 5 Configure the following 5 1 Tap Scan QR Code and line up the QR code on the top of your system using the...

Page 168: ...e used to access your system from now on 6 Tap Connect 7 The app opens in Live View and streams video from your cameras 16 2 3 Live View Interface You can use FLIR Cloud in portrait and landscape mode...

Page 169: ...oom in out 6 8 Color Settings Tap to access color controls for the currently selected camera 7 Manual record Tap to start stop manual recording 8 Access Favorites 9 Connect disconnect all Connect to d...

Page 170: ...hots and Videos with Local Files If you have saved snapshots or videos using the app you may open them with Local Files To access Local Files Tap to access the Menu and then tap Local Files 1 Menu Ret...

Page 171: ...4 Use the on screen controls to control playback Playback Controls 4 1 Display Area Double tap to open in full screen 4 2 Play pause 4 3 Time Bar Tap inside the bar to fast forward or rewind 4 4 Prev...

Page 172: ...e when one of your cameras detects motion Once you have received a push notification you can select it to open live video or a snapshot attachment from the camera that detected motion NOTE Your camera...

Page 173: ...Connecting to your System Using Smartphone or Tablet Apps 16 2 Tap the system you would like to configure LX400094 r 43927 43955 en US 163...

Page 174: ...Motion Detect and then check each channel you would like to receive push notifi cations from 4 Under Push type select Video to attach a video clip to each push notification Or se lect Image to attach...

Page 175: ...s Shows the details of each motion detection event Long press an event to de lete just that event 2 Delete All Tap to delete all events in the Event List 3 View Tap to view the video or snapshot for t...

Page 176: ...16 4 Select the cameras you would like to add to the group Tap to save changes NOTE To delete cameras that have been added to the group select the group in the group list Then press and hold to delet...

Page 177: ...ve View 2 Tap and then tap to open the group 16 2 10 Using the E Map E Map allows you to place cameras over a still image For example you can use the E Map to create a virtual map of your cameras over...

Page 178: ...Connecting to your System Using Smartphone or Tablet Apps 16 2 Tap 3 Select a jpg image on your mobile device LX400094 r 43927 43955 en US 168...

Page 179: ...ecting to your System Using Smartphone or Tablet Apps 16 4 Press and select a camera Drag the camera on the screen to place it on the map Repeat to add additional cameras LX400094 r 43927 43955 en US...

Page 180: ...camera or cameras to select and then tap Connect to open the cameras 16 2 11 Device Manager You can use Device List to add delete or edit your systems To access Device Manager Tap to access the Menu a...

Page 181: ...the HTTP Port default 80 and Client port default 35000 on your router to the device s local IP address To ensure connectivity it is highly recommended to register for a free DDNS domain to use with y...

Page 182: ...e accessing your system for the first time using the FLIR Cloud app 2 6 1 Enter the default system password 000000 You will be prompted to change the default system password 2 6 2 Enter a new 6 charac...

Page 183: ...using Internet Explorer 1 Open Internet Explorer It is recommended to select Run as Administrator when opening Internet Explorer to ensure full functionality 2 In the address bar enter your system s I...

Page 184: ...7 7 Double click on cameras in the camera list to open them in live view 17 1 1 IE Live Display Overview NOTE Some options are not available in WAN mode 1 Cameras Double click cameras to open in live...

Page 185: ...le 2 way audio Instant Record Not supported Local Play Open recorded or back up video files dav saved on the local computer 2 Live View Toolbar 2 1 Select image quality 2 2 Fluency latency 2 3 Full sc...

Page 186: ...the date you would like to playback 2 2 Select the channel or channels you would like to playback from The time bar will populate with times that have video available 2 3 Click in side the time bar t...

Page 187: ...tion are using VLC Media Player VLC Media Player is a free software provided at www videolan org FLIR cannot provide support for VLC Media Player or any other 3rd party software Please contact the sof...

Page 188: ...fault 554 of the system channelNo The number of the channel you would like to stream from typeNo Enter 1 for the Sub Stream of the camera or 0 for the Main Stream It is recommended to use the Sub Stre...

Page 189: ...area network LAN It is recommended to confirm connectivity over a local network before set ting up your system for DDNS connectivity NOTE To complete the steps below your computer must be on the same...

Page 190: ...o Enter the system user name de fault admin and password default 000000 2 Write down the IP Address of the system A local IP looks something like this 192 168 5 118 19 1 3 Step 3 of 3 Connect to the S...

Page 191: ...s Download and install the Client Software for PC Mac Users Download and install the Client Software for Mac Double click to ex tract the software Drag the software to Applications 2 Once installation...

Page 192: ...or connected systems Check your system a and click Add b 5 Enter the password for your system default 000000 and click OK 6 If this is the first time you are connecting you will be prompted to change...

Page 193: ...w 6 character password and click OK This password will be used to con nect to your system from now on 8 Click then 9 Click and drag Default Group to the display window to open your cameras in live vie...

Page 194: ...the HTTP port default 80 and Client port default 35000 on your router to your system s IP address before you can remotely connect to your system There are several methods to port forward your router U...

Page 195: ...r free FLIR DDNS account 1 In your browser go to http ddns myddns flir com and click Create Account 2 Complete the Account Information fields with your personal information Complete the Warranty Infor...

Page 196: ...DNS connection i e your name your com pany or business name or anything of your choice 4 Click Create New Account 5 Your account information will be sent to you at the email Address you used in Step 2...

Page 197: ...the System s DDNS Address NOTE Please allow 10 15 minutes for the DDNS servers to update with your new DDNS address before at tempting to connect To connect using the system s DDNS address 1 Download...

Page 198: ...uble click the FLIR Cloud Client icon from the desktop 3 Log into the Client Software using the Client Software user name default admin and password default admin and then click Login 4 Click Add Devi...

Page 199: ...ame URL Request you received in the email when you registered for DDNS followed by myddns flir com NOTE For example if your Domain Name URL Request is tomsmith enter tomsmith myddns flir com 5 4 Clien...

Page 200: ...the first time you are connecting you will be prompted to change the system password 7 Enter a new 6 character password and click OK This password will be used to con nect to your system from now on...

Page 201: ...19 9 Click and drag Default Group to the display window to open your cameras in live view Congratulations You can now connect over the Internet to view and playback video on your computer LX400094 r 4...

Page 202: ...ontrols to control the camera PTZ Controls 1 Direction keys Click to pan and tilt the camera Click SIT to stop the current action 2 Mouse PTZ Click to activate mouse PTZ mode In mouse PTZ mode Click a...

Page 203: ...g autopan the camera will continuously pan 360 6 Tour Click to run the selected tour 7 Flip Click to flip the camera 180 8 Pattern Click to run the selected pattern 9 Reset Click to move the camera to...

Page 204: ...te under Preset 4 Move the camera to the desired position and click Set To go to a preset Under No select the number of the preset you would like to go to and click 20 2 2 Tours Tours will cycle throu...

Page 205: ...Click Add Preset 6 Repeat steps 4 and 5 to add additional presets to the tour NOTE Click Del Tour to clear all presets from a tour To run a tour Under No select the number of the tour you would like t...

Page 206: ...t position and click Begin 5 Move the camera into the desired end position and click End To run a pattern Under No select the number of the pattern you would like to go to and click 20 2 4 Auto Scan A...

Page 207: ...o the NVR 20 2 Click the Border tab 3 Move the camera into the desired left position and click Left 4 Move the camera into the desired right position and click Right To run an auto scan Click LX400094...

Page 208: ...are used for illustration only 21 1 Removing the Hard Drive WARNING Make sure that the power cable has been disconnected from the NVR before removing installing the hard drive 1 Power off the system...

Page 209: ...to replace the hard drive immediately reattach the cover and cover screws 4x For full instructions on installing a hard drive see 21 2 Installing a Hard Drive page 199 21 2 Installing a Hard Drive WA...

Page 210: ...ghten them half way 2 Power off the system and unplug all cabling from the system 3 Turn the NVR over and remove the cover screws 4x 4 Turn the NVR back over and remove the cover The easiest way to do...

Page 211: ...Hold the hard drive in place when turning the NVR over to prevent damage to the NVR 8 Replace the cover and cover screws 4x NOTE You must format any newly installed hard drive in order for it to funct...

Page 212: ...Select the hard dive you would like to format and then click Format Click OK to confirm 3 Click OK to save changes The system will restart to complete the formatting process CAUTION Formatting the har...

Page 213: ...housing and check that hard drive cables are firmly connected There is no hard drive in the system Open the housing and install compatible hard drive Make sure to format the drive after in stalling F...

Page 214: ...p at startup is normal The system beeps during motion detection Motion detection is enabled and the alarm buzzer is activated Open the Main Menu and click Event Motion Motion Detect Uncheck Buz zer fo...

Page 215: ...cameras only 23 3 Display Display Split 4 ch 1 4 8 ch 1 4 8 9 Live Display Speed 4 ch 120fps NTSC 100fps PAL 8 ch 240fps NTSC 200fps PAL OSD ON OFF System Navigation USB mouse Motion Area Setting Fixe...

Page 216: ...rk Backup File Format DAV ASF H 265 H 264 or MP4 file 23 7 Connectivity Cloud Connection FLIR Cloud Supported Operating Systems Windows Mac OSX Remote Software Client Software PC Mac Email Notificatio...

Page 217: ...mm x 205mm 8ch 10 6 x 1 8 x 8 1 270mm x 45mm x 205mm Operating Temperature 14 131 F 10 55 C Humidity 10 90 NC As our products are subject to continuous improvement FLIR Systems Inc and its sub sidiari...

Page 218: ...notice from time to time 24 1 FCC Class A Notice This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are...

Page 219: ......

Page 220: ...red trademarks or trademarks of FLIR Systems and or its subsidiaries All other trademarks trade names or company names referenced herein are used for identification only and are the property of their...

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