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05

06

Trouble Shooting

This product cannot be disposed of as household waste. To prevent damage to the 
environment, this product should be recycled. Please use the relevant recycling 
systems available to you or contract the distributor or manufacturer for recycling 
assistance.

Recycling and Disposal

·

Power supply: AC100 - 127 V, frequency 50/60HZ;

·

Working environment: 32

º

 - 

1 0 4

º

 F

;

·

Before cleaning, you have to unplug the power supply cable. Clean with a slightly damp cloth to 

wipe away the surface dust. Keep all electrical components away from liquids. Do not damage the 
connection line and keep the plug in a safe position.

·

Inside the control box, there are electronic components, metal parts, plastic parts, wires and so on. 

 They should be disposed in accordance with the local laws and regulations. They cannot be disposed 
 as household waste.

·

Before using the product, please make sure the product has been installed correctly.

·

Before starting use of the product, please read the instructions to fully understand all the product's 

functions and settings.

·

Keep children away from electric height-adjustable desks, control units and handsets. 

 Manufacturer is not responsible of any damages that result from children's unpredictable behaviour.

·

Slight noise caused by the multi wedge belt or brake system will not impact the use of this product.

·

Do not use corrosive or abrasive materials to clean this product and please dispose of cleaning 

solutions in an environmentally friendly manner.

·

Understand the risks associated with using this product. Children or those with cognitive impairment 

should not use this product without supervision.

·

If the power supply cord is damaged or broken, it must be replaced by the manufacturer or a relevant 

specialist to avoid any injuries.

·

Please operate in a clean and safe environment. For example, do not left around your tools. And 

always be careful to deal with packaging materials, in order to avoid any kinds of possible danger. 
Potential chocking risk exists when children play with plastic bags!

·

If necessary, retain the original package for future transportation.

Attention

The following tips will help you detected and eliminate the common fault and error. If the fault you met is 
not listed below, please contact with your supplier. Only the manufacturer and professionals are 
capable for investigating and correcting those fault and error.

Faults

No response when you 
pressing and holding 
DOWN button

No response when you 
pressing DOWN and 
UP button

Rising at a slower speed

Motor doesn't work as expected

The desk could not be lifted

 Slide down

The device resets often

The desk can't be adjusted 
to the max/mix height

Method

1. Check if all the cables are connected well.

2. Please contact your supplier or distributor.

1. Check if all the cables are connected well.

2. Please contact your supplier or distributor.

1. Check if overloaded, max load capacity 99 lbs.

2. Please contact your supplier or distributor.

Please contact your supplier or distributor.

2. Please contact your supplier or distributor.

1. Check if overloaded, max load capacity 99 lbs.

2. Please contact your supplier or distributor.

1. Check if overloaded, max load capacity 99 lbs.

2. Please contact your supplier or distributor.

1. Restart it after suspend for 30 mins for the working time is too long.

2. Please contact your supplier or distributor.

2. Please contact your supplier or distributor.

Overwork

(

Duty cycle: Max 2min 

on/18min OFF)

1. Reset.

1. Reset.

a) Hold the UP and DOWN buttons at the same time for more than 5 seconds and then release.
b) Hold the DOWN button until the desk reaches its lowest height.

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