05
06
Troubleshooting
This list is used for checking and solving common faults and errors. Please contact the manufacturer if
problem you encounter is not on the list below.
Problem
No response when pressing the UP
button and DOWN button
No response when pressing and
holding the DOWN button
The distance lifted or lowered is not
accurate
Overworked beyond duty cycle:
Max 2 min on/18 min off
Automatically reset a lot
Worksurface downward sliding
Can lift but cannot lower down
Motor does not work properly
Speed of lifting is slow
Solution
1. Check the cable connection.
2. Contact the distributor or the manufacturer.
1. Check the cable connection.
2. Contact the distributor or the manufacturer.
1. Check if the load weighs more than 220 Ibs.
2. Contact the distributor or the manufacturer.
1. Contact the distributor or the manufacturer.
1. Start the reset process.
2. Contact the distributor or the manufacturer.
1. Check if the load weighs more than 220 Ibs.
2. Contact the distributor or the manufacturer.
1. Check if the load weighs more than 220 Ibs.
2. Contact the distributor or the manufacturer.
1. Keep the power on and stop working for
18 minutes.
2. Contact the distributor or the manufacturer.
1. Press and hold the "M" and "3" button for
three seconds until you hear BEEP twice
to restore the factory settings.
2. Contact the distributor or the manufacturer.
Handset Instruction
Handset
LED
Display
UP
Button
,
used
to
lift
the
desk
surface
●
●
●
●
●
●
●
DOWN Button, used to lower the desk surface
Position 1,
s
aves the 1st Height Position
Position 2,
s
aves the 2nd Height Position
Position 3,
s
aves the 3rd Height Position
SAVE button, used to save the height position
REMINDER button, used to activate the "Long-
Time Sitting Reminder" function
▲
▼
1
2
3
M
A
" "
" "
" "
" "
" "
" "
" "
Operation Guide
·
Press the UP button or DOWN button to lift or lower the height of desk surface. The LED display shows the real time value.
The range of the height value: 2
7 2 .
7.9" - 4 . "
·
Saving A Height Position
a. Press the UP button or DOWN button to lift or lower the height of desk surface. For instance, you adjust the height to 29 5 .
. "
b. Press "M" SAVE button and the LED display shows" ", then press "1" to save the 1st height position to 29 5 . The LED
. "
display shows " ".
c. Repeat step a and step b to save the 2nd height position to 39 4 . The LED display shows " ". Save the 3rd height
. "
position to 47.2 . The LED display shows " ".
"
d. Press "1", "2","3", to automatically reach the height saved before.
·
Long-Time Sitting Reminder
a. Press REMINDER button "A" to activate the function. The LED display shows " "
b. Two seconds later, press the " " or "
" button to adjust the reminder time only when the display screen flashes. Then
press any button to save the time setup, or wait 5 seconds and system will save the time setup automatically. After time
setting is finished, the system will automatically enter the countdown, during the countdown, any operation will lead to a repeat
starting of the timer. When the countdown finishes, the buzzer will be active with a 10-second "DiDi...DiDi...DiDi..." tone.
c. Within the 10-second reminder buzz, press any button to reactivate the time countdown that is set up in (b) step. If no
operation during the 10-second reminder buzz, there will be another reminder buzz after 5 minutes. No operation during the
second buzz will turn off the Long-Time Sitting Reminder.
d. Press and hold the "A" button for three seconds to turn off the Long-Time Sitting Reminder. The LED display shows " ".
·
Reset function and Troubleshooting
a. Reset function definition
：
When LED display shows " ", press and hold the " " button until the desk reaches its lowest
height and rebound to stop and display shows the lowest height, reset process finished.
b. When exception code occurred E01 or E02, please retry 18 mins later.
c. If the " " button doesn't work, please check the cable connection and then cut off the power for at least 10 seconds.
Reconnect to the power and press " " button and LED display shows " ", then start the reset process by pressing " "
button.
After you try all those ways without resolving it, please contact the customer service.
