QUICK START GUIDE
FLEXESERVE ZONE® MK2 2 TIER, 3 TIER – REAR FEED
FLEXESERVE® | Quick Start Guide Flexeserve Zone® MK2 2 Tier, 3 Tier – Rear Feed | V1 JUN 2020 | 40002825
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Display and Merchandising
Do not obstruct the fan(s) at the rear of each zone as this can cause the built-in safety shut-off to activate
and stop the equipment from working.
Troubleshooting
Some faults must only be investigated by a trained and qualified Engineer. For assistance with
troubleshooting this equipment, please refer to the Operation manual or contact Customer Support.
Fault
Cause
Solution
Products are not maintaining
temperature.
Draughts from doorways and air
conditioning units in the vicinity of
the equipment can cause the
temperature to drop.
Relocate the equipment to a
more suitable location. If this is
not possible, call Customer
Support.
Incorrect recipe selected.
Initiate correct recipe against
the product type using the OLED
interface controller.
Unit is not operating.
No power.
Check that the isolation switch
is switched on.
Zone fuse has tripped.
Contact Customer Support.
Over-temperature thermostat has
operated.
OLED interface controller has been
initiated to the ‘Off’ setting.
Change setting to correct recipe
on the OLED interface
controller.
Lights are not working.
Light unit has failed.
Contact Customer Support
.
Daily Cleaning
For full details on how to clean this equipment, please refer to the Operation manual.
The polycarbonate risers and ticket strips can be removed and cleaned by lifting.
Once the front polycarbonate risers are removed, crumbs and debris can be swept forwards and out of
each zone. Glass shelves, inner side wells, lamp diffuser glass and external surfaces can be cleaned using
non-abrasive cleaning products.
Polycarbonate risers
and ticket strips
Glass shelf