TROUBLESHOOTING
Problem
Cause
Solution
The burner will not light.
The burner injector is clogged.
Clean the burner injector.
There is low gas supply pressure.
Call your gas supplier
The burner flame goes off
immediately after ignition.
There is low gas pressure.
Call your gas supplier;
The ignition is delayed.
The main burner carryover ports are
clogged.
Clean the main burner ports.
There is low gas pressure.
Call your gas supplier.
The combustion on the burner is
inadequate.
There is not enough ain
Check the air passageways and burners for dirt
and debris, and clean with compressed air
The burner flame is low.
The supply hose is bent or twisted.
Straighten the hose and perform a leak test.
There is blockage in the burner injector.
Clean or replace the burner injector
The emitter glows uneven.
There is blockage in the burner injector.
Clean or replace the burner injector
The base is not on a level surface.
Place the heater on a level surface.
The gas pressure is low.
Replace the cylinder with a new cylinder
There is slight smoke and odor during
initial operation.
This is residue from the manufacturing
process.
This will stop after approximately 30 minutes
of operation.
There is thick black smoke.
There is blockage in the burner;
Turn off the heater and let it cool.
Remove the blockage and clean the inside and
outside of the burner:
The heater produces a whistling noise
when the burner is lit
Air passageways are blocked.
Check the minimum installation clearances
and air passageways for debris.
There is air in the gas line.
Operate the burner until the air is completely
purged.
The heater produces a clicking noise
just after the burner is lit or turned off.
The metal is expanding and contracting.
This is common with heaters. If noise is
excessive, contact a qualified service person.
There is a gas odor even when the
control knob is in the OFF position.
There is a gas leak.
Locate and correct the leak immediately
The gas control is defective.
Replace the gas control.
There is a gas odor during
combustion.
There is foreign matter in the gas or on the
burner ports.
Check the gas passageway and burner
The heater is burning vapors from paint or
impurities in the air
Stop storing and using odor causing products
near the heater
There is gas leaking from the regulator and
hose connection, the valve and pipe
connections, and the pipes.
Locate and correct the leaks or contact your
gas supplier.
There is carbon build-up.
There is dirt or film on the reflector and
flame screen.
Clean the reflector and flame screen.
