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44
EN
5.
TROUBLESHOOTING
Anomaly
Possible cause
Solution
The stove makes a lot of
smoke and/or when I open
the door I see some smoke
returning.
1.
Green firewood or wood with too
much moisture.
2.
Lack of air for combustion.
3.
Nearby
smoke
extractors
or
exhausters.
4.
Chimney clogged by dirt.
5.
Badly placed upper deflector.
6.
Chimney does not have the
necessary
dimensions
and
characteristics.
1.
Use dry seasoned wood (less than 20%
moisture).
2.
Open the air intake for better oxygenation
of the fire. If does not work, you may need
to create an outside air intake (if the house
is quite isolated).
3.
Turn off the kitchen hood or open window
to create outside air inlet next to the
extractor / exhauster.
4.
Book a chimney cleaning.
5.
Adjust the deflector according to the
instructions.
6.
Execute the necessary work so that the
chimney
meets
the
obligatory
requirements and thus allow a good
smoke flow.
The stove heats up little
and/or takes a while to heat
up.
1.
Green firewood or with too much
moisture.
2.
Lack of air for combustion.
3.
Chimney clogged with dirt.
1.
Use dry seasoned wood (less than 20%
moisture).
2.
Open the air intake for better oxygenation
of the fire. If does not work, you may need
to create an outside air intake (if the house
is quite isolated).
3.
Book a chimney cleaning.
The glass becomes very
dirty.
1.
Green firewood or with too much
moisture.
2.
Chimney clogged with dirt.
3.
Badly placed upper deflector.
4.
Air baffle completely closed;
1.
Use dry seasoned wood (less than 20%
moisture).
2.
Book a chimney cleaning.
3.
Adjust the deflector according to the
instructions.
4.
Do not close the air baffle completely.
Cracks in the ceramic plates
1.
Impacts caused by the throwing of
firewood against the ceramic parts,
during the process of filling or
refuelling the stove;
1.
Avoid throwing the firewood into the stove
but place it carefully on the embers or on
the base of the stove.
The fan does not work.
1.
The fan speed selector is in
automatic mode (recommended),
but the fire is not strong enough to
activate the thermostat.
2.
The stove is not connected to the
electricity, or it does not receive
electric current (do not make bonfire
under these conditions!).
1.
If the anomaly is verified during the initial
stage of the fire, wait for the stove to reach
the ideal temperature by opening, if
necessary, a little more the air intake
baffle (Chapter 3
–
User Instructions).
2.
Ask a technician to connect the stove to
the electric current.
