T4963pr-0921
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If, after reviewing the Problems and Solutions Guide, the vehicle still fails to operate, please contact your nearest
authorized service center.
PROBLEMS AND SOLUTIONS GUIDE
PROBLEM
POSSIBLE CAUSE
SOLUTION
Vehicle runs sluggishly
Undercharged battery
Charge the battery. A new battery should have been
charged for at least 18 hours before using the vehicle for
the fi rst time. After fi rst-time use, recharge the battery for
at least 14 hours after each use. Never charge the battery
longer than 30 hours.
Check all connectors. Make sure the battery connector is
tightly plugged into the charger connector, and that the
charger is plugged into the wall.
Make sure power fl ow to the wall outlet is “ON”.
Battery needs charging
Be sure to charge the battery after each use.
Battery is old and will not accept
full charge
Even with proper care, a rechargeable battery does not
last forever. Average battery life is 1 to 3 years depending
on vehicle use and use conditions. Replace only with
a Power Wheels
®
6 Volt (4.0 Amp/Hr.) battery with built-in
thermal fuse.
Do not substitute parts.
Vehicle is overloaded
Make sure you do not overload the vehicle by allowing
more than one rider at one time, exceeding the 40 lb.
maximum weight capacity, or by towing objects behind
the vehicle. If the vehicle is overloaded, the built-in
thermal fuse in the battery may "trip", and automatically
shut down operation of the vehicle for approximately 25
seconds. Adjust the driving conditions to prevent repeated
automatic shutdowns.
Driving conditions are too stressful
Use only on generally level ground.
Sometimes the vehicle
doesn’t run, but other times
it does
Loose wire or connector
Check all wires around the motors and all connectors to
make sure they are tight.
Motor or electrical switch damage
Contact your local Power Wheels
®
authorized service
center for diagnosis and repair.
When the button is
pressed, the vehicle won’t
run without a push
Loose wire or connector
Check all wires around the motors and all connectors to
make sure they are tight.
“Dead Spot” on motor
Contact your local Power Wheels
®
authorized service
center for diagnosis and repair.
Battery’s thermal fuse
constantly "trips", but the
vehicle is not overloaded
nor the driving conditions
too severe
Damaged battery
Contact your local Power Wheels
®
authorized service
center for diagnosis and repair.
Loud clacking or grinding
noise from a motor-gearbox
Broken gears
Contact your local Power Wheels
®
authorized service
center for diagnosis and repair.
Charger gets warm
during use
It is normal for some chargers to get
warm during use and is not reason for
concern. Some chargers do not get
warm during use.
No action required.
If your charger does not get warm during use, it does not
mean that it is not working properly.
Battery makes a sizzling
or gurgling noise
when charging
It is normal for some batteries to make
noise and swell slightly while charging
and is not reason for concern.
No action required.
If your battery does not make noise or swell slightly
during charging, it does not mean that it is not accepting
the charge.
