Most inquiries can be answered by visiting our website. There, you can
order parts, find assembly instructions, and get answers to frequently
asked questions on all of our brands.
You can also email us. In order for us to provide you with the best service possible, please
include the following information in your email:
1. Your Name.
2. Address.
3. Phone Number.
4. Item Number and description of your product.
5. PO#.
6. Production Date.
All product information will be on the product label located on the back of
all dressers and other furniture, and on either the inside bottom of the headboard, crib
ends, or stabilizer bar of your crib, depending on which model you have.
Someone will contact you via e-mail or phone to help you with your issues.
If you do not have Internet access, you can fax your information to 732-527-0664
If you do not have Internet or fax access, please call us at our toll free number 1-888-963-8125.
Be sure to have all of the above information ready to give to your Customer Service Specialist.
Procedures to follow should you have any questions:
Product Assistance Procedures
You have purchased a quality piece of furniture. Our international team has
spent many hours designing and engineering this piece and packaging to ensure
you will be satisfied with your purchase. But if for any reason you need help with
your purchase, please contact us at any time.
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MADE IN VIETNAM
FISHER-PRICE and associated trademarks are owned by and used
under license from Mattel. ©2015 Mattel. All Rights Reserved.
Manufactured for and distributed by Bivona &
Company
®,
LLC
125 Jackson Anvenue Suite 1, Edison, NJ 08837