Troubleshooting Guide
Problem
Solution
Cannot install software
You need administrator privileges to install
this software.
Software did not begin automatically installing.
Double click the “My Computer” icon on your
desktop. Then, double click the CD ROM icon
labeled “FPCCS.” Next, click “Setup.exe” and
follow the on-screen installation instructions.
Program freezes (pen does not work)
On your computer keyboard, hold down the
Control, Alt and Delete keys on your computer
keyboard at the same time. Click the “Task
Manager,” select “FPCCS” and then click
“End Task.” Restart the software (see page 7).
When drawing a straight line with the pen,
it appears jagged on your computer screen
Please seek technical assistance by visiting
www.service.fisher-price.com or call
1-888-892-6123.
Cannot print
Make sure printer power is ON.
Check “Print Controls” (press the Print + Button
on the keyboard, select “Parent Controls” and
then select “Printables”). Make sure the print
limit is set to at least 1.
No sound (audio)
Make sure your computer audio driver is
up-to-date. Check your computer
manufacturer’s website.
Turn up your speaker volume.
Make sure volume control is set correctly in
the Parental Controls.
Cannot access Parent Tips
The Parent Tips folder cannot be accessed when
you are using the Computer Cool School™
program. Please be sure to exit the program first.
