22
Suggestions for solving problems.
Problem
Cause
Explanation / Suggestion
Program is unable
to be started or
selected.
Machine may have switched to
self protection mode due to an
infrastructure problem (such as
line voltage, water pressure, etc.).
Reset your machine by pressing “Start/Pause”
button for 3 seconds. (see, Canceling the
program).
There is water
coming from the
bottom of the
machine.
There may be a problem with the
inlet hoses, drain hose, or the
pump filter.
Check the seals at both ends the water inlet
hoses. Ensure the filters are clear of debris and
are securely fitted.
Ensure the drain hose is securely and directly
fitted into the wastewater standpipe or tub.
Remove the service door and check that the
pump filter is completely closed.
Machine stopped
shortly after the
program started.
Machine may stop temporarily
due to low voltage.
The program will resume operating once the
voltage is back to the normal level.
The machine
continuously spins.
Remaining time does
not count down.
There may be an imbalance of
laundry in the machine.
The automatic spin correction system may have
been activated due to an unbalanced distribution
of laundry in the drum.
The laundry in the drum may be clustered
(bundled laundry in a bag). Laundry should be
rearranged and re-spun.
No spinning is performed when the laundry is
not evenly distributed in the drum to prevent any
damage to the machine and to its environment.
The machine
continuously washes.
Remaining time does
not count down.
In the case of a paused
countdown while taking in water:
The timer will not countdown
until the machine is filled with the
correct amount of water.
The machine will wait until there is a sufficient
amount of water, at the correct temperature to
avoid poor wash results. The timer will then start
to count down.
In the case of a paused
countdown at the heating step:
The timer will not count down
until the selected temperature for
the program is reached
In the case of a paused
countdown at the spinning step:
There may be an imbalance of
laundry in the machine.
The automatic spin correction system might have
been activated due to an unbalanced distribution
of laundry in the drum.
The laundry in the drum may be clustered
(bundled laundry in a bag). It should be
rearranged then re-spun.
No spinning is performed when the laundry
is unevenly distributed in the drum. This is to
prevent any damage to the machine and to its
environment.
Trouble shooting
