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TROUBLESHOOTING
If there is a problem with your appliance, please check the following points before
contacting your local Fisher & Paykel trained and supported service technician or the
Customer Care Centre.
Product parts and accessories can be purchased through Fisher & Paykel Customer Care
Centre or online at www.fisherpaykel.com (this service is available to selected markets only).
PROBLEM
POSSIBLE CAUSE
WHAT TO DO
Appliance does
not operate.
No electricity at power
outlet.
Check that the plug is correctly
connected and power switched on.
Check another appliance at the
same outlet.
Check house fuse.
The refrigerator is in the
defrosting cycle.
This is normal for an automatic
defrosting refrigerator.
The refrigerator is turned
off.
Press the button for 3 seconds to
start the refrigerator.
Light not working.
Light not functioning.
The light cannot be serviced by the
user. Contact your Fisher & Paykel
Dealer or Fisher & Paykel trained and
supported service technician.
Refrigerator not working.
See previous section above.
Motor operates for
long periods.
Hot weather.
Minimise door openings to allow
temperatures to stabilise.
Frequent door openings.
Large amount of food
recently added.
Temperature control set
too low.
See ‘Operating instructions’ section on
page 30.
Doors not sealing
properly.
Check that the cabinet is levelled and
gasket seals are clean.
Storage
compartment(s)
too warm.
Temperature setting not
correct.
See ‘Operating instructions’ section on
page 30.
Frequent door openings.
Minimise door openings to allow
temperatures to stabilise.
Large amount of food
recently added.
Food freezing in
the refrigerator.
Temperature setting not
correct.
See ‘Operating instructions’ section on
page 30.
Food placed directly in
front of air outlets.
Move chill sensitive foods away from
the centre back of the shelf. Refer
to ‘Storing food in your refrigerator
compartment and variable-
temperature drawer’ on page 39.
