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12

Customer care

Before you call for service or assistance…

Check the things you can do yourself.
Refer to your User Guide and check:

1

 

  Your appliance is correctly installed.

2

   You are familiar with its normal operation.

If after checking these points you still need assistance, please refer to your nearest Fisher & Paykel 
Authorised Repairer, or contact us through our local website listed on the back cover.

In New Zealand if you need assistance...*

Call your Fisher & Paykel retailer who is trained to provide information on your appliance, or if we 
can be of any further help, please contact our Customer Care Centre,

Toll Free:

 0800 FP CARE or 0800 37 2273  

Fax:

 (09) 273 0656

Email:

 [email protected]  

Postal address:

 PO Box 58732, Botany, Manukau 2163

If you need service...*

Fisher & Paykel has a network of independent Fisher & Paykel Authorised Repairers whose fully 
trained technicians can carry out any service necessary on your appliance. Your dealer or our 
Customer Care Centre can recommend a Fisher & Paykel Authorised Repairer in your area.

In Australia if you need assistance...*

Call the Fisher & Paykel Customer Care Centre and talk to one of our Customer Care Consultants.

Toll Free:

 1 300 650 590  

Fax:

 (07) 3826 9298

Email:

 [email protected]  

Postal Address:

 PO Box 798, Cleveland QLD 4163

If you need service...*

Fisher & Paykel has a network of qualified Fisher & Paykel Authorised Repairers responsible for 
servicing only Fisher & Paykel branded appliances. Our Customer Care Centre can recommend a 
qualified Fisher & Paykel Authorised Repairer in your area.

*If you call, write or contact our website please provide: your name and address, model number, 
serial number, date of purchase and a complete description of the problem. This information is 
needed in order to better respond to your request for assistance.

Product details

Fisher & Paykel Appliances, Ltd

Model/Serial No.

Date of Purchase  

 Purchaser 

 

Dealer  

 Suburb 

 

Town  

 Country 

 

Summary of Contents for HC60PCHTX2

Page 1: ...NZ AU Installation instructions and User guide Wall canopy HC60PCHTX2 HC90PCHTX2 models ...

Page 2: ......

Page 3: ...er care 12 Contents Important SAVETHESEINSTRUCTIONS The models shown in this User Guide may not be available in all markets and are subject to change at any time For current details about model and specification availability in your country please visit our local website listed on the back cover or contact your local Fisher Paykel dealer ...

Page 4: ...e manufacturer its service agent or similarly qualified person in order to avoid a hazard Always switch the power off prior to installation servicing or cleaning the wall canopy Never use the wall canopy without the filters in place A power outlet should be within 750 mm of the motor assembly and can be either on the wall behind the chimney or in the ceiling To comply with electrical safety regula...

Page 5: ... small screws to secure chimney flue 5 x 8 x 1 wood screws 1 x washer 5 mm inner diameter Typical equipment required Electric drill Screwdriver Duct tape Jig saw Ladder Ducting Tape measure Drill bits Spirit level Accessories Accessory Part Number Chimney ext 740 mm SS 791989 Light bulb 12V Halogen Max 20W Charcoal filter HC60 790681 Replacement aluminium filter HC60 790682 Charcoal filter HC90 79...

Page 6: ...For recirculation please purchase charcoal filters which are fitted in place of the aluminium filters supplied with the hood The charcoal filters purify the air before allowing the air to return back to the kitchen through the air vents in the sides of the chimney flue Note a ducting hole is not required in the wall or ceiling if the canopy is fitted with charcoal filters Ducting For ducted instal...

Page 7: ...full Prior to drilling any holes check that the area behind the surface to be drilled is clear of any electrical cables or pipes etc Take care when installing the wall canopy as stainless steel is easily damaged during installation if scratched or knocked by tools Protect the cooktop below using cardboard or a similar protective cover to prevent damage on installation ...

Page 8: ...se filters this is to make installation easier Press inward on the catch found on the handle and pull the filter downward Fig 4 4 Determine location of the fixing keyholes on the wall The hood is secured to the wall by two keyholes located above the motor behind the air exit opening From the point where the horizontal and vertical lines drawn earlier intercept use a spirit level and pencil and dra...

Page 9: ...eration on all speed levels This will ensure that any imperfections in the installation such as unwanted sounds or lack of suction can be addressed before the flue is in place Over 95 of service calls are a result of faulty installation Please be aware that in the event of a service call for a faulty installation you will be charged as this is not covered under the manufacturer s warranty Fig 6 Cr...

Page 10: ...8 Getting started quickly Control panel A ALL OFF B Low speed motor ON OFF C Medium speed switch ON OFF D High speed switch ON OFF E Lights ON OFF Fig 7 Control buttons A B C D E ...

Page 11: ...asis Always ensure the container is in place prior to using the wall canopy Do not attempt to block the hole in the motor casing Aluminium filters The grease filters must be periodically cleaned at least every two months Remove the grease filters and wash them either by hand using hot soapy water or place them in the dishwasher using mild detergent Badly smoked filters may be cleaned with cookware...

Page 12: ...d screwdriver to prise off the light cover taking care not to damage the surrounding material 3 Remove the defective bulb from the canopy hood 4 Replace with a new bulb using a cloth Do not touch the bulb with fingers as this will shorten the life of the bulb 5 Snap the cover back into place Note replacement bulbs are not covered by warranty ...

Page 13: ...f repairs carried out by non authorised repairers or the cost of correcting such unauthorised repairs E Normal recommended maintenance as set out in the Product s User Guide F Repairs when the appliance has been dismantled repaired or serviced by other than a Fisher Paykel Authorised Repairer or the selling dealer G Pick up and delivery H Transportation or travelling costs involved in the repair w...

Page 14: ...y trained technicians can carry out any service necessary on your appliance Your dealer or our Customer Care Centre can recommend a Fisher Paykel Authorised Repairer in your area In Australia if you need assistance Call the Fisher Paykel Customer Care Centre and talk to one of our Customer Care Consultants Toll Free 1 300 650 590 Fax 07 3826 9298 Email customer care fp com au Postal Address PO Box...

Page 15: ......

Page 16: ...he product specifications in this booklet apply to the specific products and models described at the date of issue Under our policy of continuous product improvement these specifications may change at any time You should therefore check with your Dealer to ensure this booklet correctly describes the product currently available ...

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