iv) Confirm that your new Fish Mate UV-lamp (E) wattage is correct by checking that the wattage
on the UV-lamp (E) is the same as the old part.
v) Fit lamp by pushing new UV-lamp (E) into lamp holder (C) (see fig. 1).
vi) Refit electrical lid (P) ensuring that a new electrics seal (Q) is in place. Fit 6 screws (B).
vii) Connect power to pump and then filter. Check for leaks.
viii) Look at lamp indicator (A) to confirm UV-lamp is working.
Filter Foam, Piston, Seal and SUPRA+ Replacements
The performance of the foams (X & M), piston (W), and seals (Q, S2 & N) will deteriorate over
time and so should be inspected and if necessary replaced annually. All items subject to
deterioration are available as spare parts. The performance of the SUPRA+ will slowly
deteriorate over time and we recommend that 50% should be replaced with new FISH MATE
SUPRA+ every year.
4. TROUBLE SHOOTING
A. Water doesn’t clear
t
The water should start to clear in 2 to 3 weeks, but full clarification may take 1 to 2 months.
If the pond water is very green a partial water change should be made before starting the
filter. Thereafter the filter will keep the water clear.
t
If the UV-lamp (E) is over 12 months old replace with new FISH MATE UV-lamp.
t
Confirm UV-lamp is working by looking at the lamp indicator (A).
Note: Only a small amount
of safe light will be coming through the indicator so you may have to cup your hands over the
indicator.
Never look at the lamp (E) directly as it produces UV-C light which may be harmful
to the eyes and skin.
t
Confirm that you have selected the correct size filter for your pond (see carton).
t
Confirm that flow rate through the filter is correct (see section 1.C.)
t
Confirm that the filter outlet is not near the pump inlet in the pond.
t
Confirm that the filter is being run 24 hours a day through the year except when there is a
risk of the water freezing.
t
Confirm Quartz tube (S) is not dirty. Clean carefully if necessary.
t
Do not feed your fish more food than they can consume in 2-3 minutes. We recommend the
use of our FISH MATE automatic fish feeders - specially designed for slow, safe feeding of
fish.
t
Do not use a lawn or pond plant fertiliser.
B. Blanket Weed
t
This filter will not eliminate blanket weed.
t
Increased use of plants in the pond may be beneficial.
t
Do not use lawn or pond plant fertiliser.
C. The flow coming out of the filter is less than expected
t
The flow from the pump will inevitably be reduced on passing through the filter.
t
Increase the hose diameter.
t
Reduce the height of the outlet hose.
t
Confirm you have cut off the hose adapter to suit (see fig. 2).
t
Fit a bigger pump.
D. The flow coming out of the filter has reduced over time
t
The flow will naturally reduce as the filter gets dirty.
t
Complete a
POWERCLENZ
cleaning cycle.
t
If
POWERCLENZ
cleaning is insufficient, perform the Mid Season Maintenance (3.B.).
t
If problem persists, confirm that there is nothing blocking the hoses, adapters, filter and pump.
E. The filter is still dirty after a
POWERCLENZ
cleaning cycle
t
POWERCLENZ
is designed only to remove the excess waste in the filter and leave behind
a useful amount of biologically active deposit. This will ensure that the filter runs at maximum
performance.
t
Confirm you are providing the recommended minimum flow rate for your filter.
t
You can confirm the foam is being compressed by putting the filter into a
POWERCLENZ
cleaning cycle and after 45 seconds turning the pump off. If the filter is then opened, you
should find the bio tray (L) near the bottom of the bucket.
t
Decreasing the height and length of the sludge pipe will increase cleaning compression.
Increasing the hose diameter and cutting off the hose adapter to suit will also improve
performance.
F. Little or no dirt is coming out of the sludge pipe
t
As the filter is only designed to remove excess dirt from the foams, dirt will not be visible from
the sludge pipe until the filter is fully dirty.
G.
POWERCLENZ
dial (F) is stiff or will not rotate
t
Do not force.
t
Remove main lid (R), disassemble and clean dial assembly (F) (consult website/helpline
for details).
Pet Mate Ltd. guarantees your product for a period of 3 years from the date of purchase, subject to
the registration of your purchase details on our website
www.pet-mate.com
within 14 days of
purchase. (If you do not have access to a computer, please send details of your purchase with copy
of receipt along with your name and address.) In the event of a fault developing contact Pet Mate
customer services for a returns authorisation number. The guarantee is limited to any defect arising
due to faulty materials or manufacture. Any defective item will be repaired or replaced free of charge
at the manufacturer’s discretion, provided that the defect has not been caused by neglect, misuse or
normal wear and tear. The guarantee excludes claims arising from frost, accidental damage or loss of
fish. Your statutory rights are not affected.
1
B
O
P
C
E
Q
R
S
T
U
F
I
K
V
L
X
Y
N
Z
J
A
H
G
W
M
25mm (1”)
32mm (1
1
/
4
”)
S1
S2
2
3
©
PET MATE Ltd
· Lyon Road · Hersham · Surrey · KT12 3PU · England
N.America only:
Ani Mate
· 104 Longview Street · Conroe · Texas 77301
NOTE HERE DATE FOR NEXT ANNUAL SERVICE
