8.2 Refund transaction
When a refund transaction is started via the Clover Station, the FD40 will ask the customer to insert or
swipe their card.
If the card has a chip on it, insert the card in the chip reader (see 7.1). The EMV processing screen is
shown and depending on the card the customer is asked to enter their PIN or a prompt will appear on the
Clover Station to capture a signature. You are required to confirm the signature on the back of the card
agrees with the signature on the Clover Station.
If the card must be authorised online the Clover Station will perform this action. Finally, the Remove Card
and Approval screens will be displayed. The receipt is then printed.
If the card has no chip, swipe the card (see 7.2), the processing screen is shown and a prompt will appear
on the Clover Station to capture a signature. You are required to verify that the signature on the back of the
card agrees with the signature on the Clover Station.
Card entry screen:
Enter PIN via the FD40 keypad
