Troubleshooting
Problem Solution
I can’t record images from two
cameras simultaneously.
This is not a malfunction. The DVR can only record one camera at
a time.
The wireless DVR will only pick
up one of my wireless
cameras.
Although the wireless DVR can be tuned to four wireless
channels, it can only monitor one of them at a time. Manually
change the channel by pressing the SW button.
You can monitor two cameras at once (one wired, one wireless)
using PIP (Picture-in-Picture) Mode. The DVR will automatically
switch between cameras to record whichever one detects motion.
The picture quality is poor
when I use a wireless camera,
or so distorted as to not qualify
as a picture.
Your camera’s signal is probably experiencing interference.
Realign the antennas or move the wireless DVR.
If this does not help, move the camera, or shut down other
wireless equipment operating near the wireless DVR.
There seems to be a red haze
in picture.
This is most likely caused by a strong light source (such as the
sun) shining directly into the lens of the camera. Face the camera
away from light sources, or use a lens hood for the camera to stop
light entering the lens directly.
The foreground is too dark,
while the background is too
bright.
The wireless DVR uses automatic exposure adjustment to keep the
majority of the image correctly lit. However, this means that if
what you want to see is in shadow when something else in full
sun, the shadowy areas might black-out altogether.
The best solution is to make sure that the majority of the cameras
view (particularly the center) is set to the lighting conditions you
want to see in detail.
All I see at night is black.
The wireless camera has limited night vision. The camera uses
infrared LEDs to “see” in the dark, which have a range limited to
approximately 16 ft. If there is nothing within that range, the
camera will see nothing.
Also, darkly colored objects (such as a black car) may not reflect
enough infrared light for the camera to see them clearly.
The camera is looking out a
window, and at night, all I can
see is white.
The camera uses infrared LEDs to see at night. However, infrared
light will reflect off a glass surface, and bounce-back into the lens
of the camera, washing out the image. Try moving the camera
directly in contact with the surface of glass, or move the camera
outside.
The wireless DVR is not
capturing pictures/videos when
it should, or it captures
pictures/videos too often.
Adjust the Motion Detection Settings (sensitivity and detection
range).
Check for interference between the wireless camera and wireless
DVR.
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