Firetide Instant Mesh Networks
9
Appendix A
Contacting Firetide
As a Firetide customer, you are entitled to receive free support ser-
vices on our web site and from your authorized Firetide dealer.
Register with Us Now to Access our Support Web Site
Registering as a customer on our web site entitles you to free
information and materials to help you get the most from your
Firetide mesh network. Visit www.firetide.com/support for infor-
mation on becoming a registered customer and for access to our
support materials.
Dealer Provided Technical Support and Warranty Services
If you need additional technical assistance that is not available
on our web site, please contact your Firetide dealer directly. All
authorized Firetide dealers are trained and authorized to provide
technical support and warranty services for our products and have
qualified technical staff available to help you build and maintain
your Firetide mesh network.
Firetide Provided Technical Support
You can also get technical support from Firetide. Simply email
[email protected], or call 1-877-FIRETIDE, extension 2, or +1
408 399 7771.
Product Returns
Please contact your Firetide dealer for instructions on returning
defective or damaged products for repair or replacement. Do not
return products to Firetide, Inc. Please keep all original packaging
materials in the event they are needed to return the product for
servicing.
Sales Assistance
If you need additional HotPort wireless mesh nodes or accesso-
ries, please contact your Firetide dealer directly. If you do not
know your dealer’s name, simply email [email protected] and we
will send you the dealer information you need. To help us provide
the best service possible, be sure to include your phone number,
address, and the serial numbers of the HotPort nodes at your loca-
tion.
