Conditions of guarantee
Your Firestorm stove is guaranteed against defects arising from faulty manufacture for one year
subject to the following express conditions. Failure to comply with these conditions will invalidate
the guarantee.
No modifications or alterations of any kind are permitted!
•
Your Firestorm dealer or a suitably qualified engineer must install the stove. Upon installation the
receipt must be kept as proof of purchase.
•
The guarantee is one year from date of purchase.
•
The guarantee does not cover parts deemed to be replaceable in the normal usage of the stove.
.
The use of manufactures parts only must be used in any replacement.
These parts are listed below:
All Models:
glass panels
,
rope seals
,
glass seals
,
bottom grate
,
ash-pan
,
firebricks
,
baffle
plate
.
How to proceed with a complaint
If you have cause for dissatisfaction with your stove, you should first contact your Firestorm dealer,
who will bring your concerns to our attention.
We will assess the nature of the complaint and either send replacement parts for your dealer to fit,
or nominate a regional engineer to inspect the appliance and carry out any remedial work that may
be necessary.
If the fault is not actually due to faulty manufacture but some other cause i.e. misuse, failure to
install correctly, or failure to service at regular intervals, a charge will be made to cover the cost of
the visit and any new parts required.
Spare Parts
Only genuine Firestorm spare parts are recommended. Parts that may need occasional replacement
are:
Fire bricks
Ash-pan
Fire grate
Glass
Rope Seals
Stove Paint
Baffle Plate
