18
TROUBLE SHOOTING
OBSERVED PROBLEM
POSSIBLE CAUSE
REMEDY
Fireplace insert turns off and will
not turn on
Fireplace insert has overheated
and safety device has caused
thermal switch to disconnect or
home circuit breaker has opened
Reset switch by turning main
power switch off and waiting five
minutes, then turning it back on
Log set and/or ember is dark
Wiring is loose
Inspect wiring for loose
connections and repair or
replace if necessary
Flame motor is defective Call a qualified service
technician
Remote control does not work
Low Batteries
Power switch is in OFF position
Replace AA batteries in remote
control
Turn on the main power switch
Heater does not provide heat
when turned on
Thermal switch has been
tripped.
Circuit breaker has been tripped
Turn the unit off and unplug the
unit for five minutes. Plug back in
and turn the unit on. If plug can
not be reached, turn off the circuit
breaker that supplies electricity to
the unit .Wait five minutes then flip
circuit breaker back on.
WARNING: Always disconnect power and allow the heater to cool
before performing any cleaning, maintenance or relocation. Turn the
controls to OFF and remove the plug from the outlet or turn off the circuit
breaker before attempting any cleaning.
Flame effect is not moving or
working abnormally
