Napier Installation—March 2019
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10. For information (including claim procedures) concerning potential claims, potential warranty claimants should
contact:
in the first instance, the retailer/dealer from whom the Firenzo
wood fire was originally purchased; or
(if the retailer/dealer is not contactable or does not address the claim to the claimant’s satisfaction)
Firenzo
at the specified address, including as appropriate to arrange an inspection of the
Firenzo
wood fire.
11. After complying with paragraph 10, for valid claims, a warranty claimant must submit a completed warranty
claim form (please see Firenzo’s
website, or contact Firenzo, for this form) or other form acceptable to Firenzo
providing details of the consumer’s warranty from the Warranty Registration Card (including its date of issue) and
specifying the defect:
to the retailer/dealer from whom the Firenzo
wood fire was originally purchased; or
to Firenzo
at the specified address.
12. The warranty claimant is responsible for paying any service call fees, transport charges and for any damages
and loss incurred in transit to the Firenzo wood fire or its component parts and materials, to and from Firenzo
or its
designated accredited agent. Where Firenzo
honours a warranty, as described in paragraph 13, it will reimburse
the warranty claimant any transportation costs they have incurred.
13. Firenzo or its designated accredited agent (please see paragraph 16) will replace any component parts
and materials covered by the warranties or the entire Firenzo
wood fire, at its discretion, where Firenzo
is
reasonably satisfied a defect is solely due to faulty Firenzo
workmanship or materials.
14. Firenzo
may decline (in whole or part) to honour a warranty claim:
- until any amounts due but unpaid by a consumer in respect of the Firenzo
wood fire or its servicing
are paid.
- until Firenzo
is provided with the applicable compliance and installation permits (please see below);
- if it appears to Firenzo
that the Firenzo
wood fire has:
- not been installed correctly at the specified residential address, or not been operated
and maintained strictly in accordance with the
manufacturer’s instructions,
AS/NZS 2918:2001 and any relevant building code or consent or these warranty
terms.
- not been inspected and confirmed after installation as a compliant installation (with the
requisite specifications and permits).
- not been regularly maintained and at least annually serviced.
- been operated with faulty, worn or missing seals.
- been subject to misuse, neglect, or accident in transit, storage or use.
- been damaged by water ingress in any way, including any surface rust which has occurred
in transit or storage. However this exclusion will not apply to any damage to the Firenzo
wood fire which is determined to have been caused by the wetback.
- been over fired or has used any fuel other than clean dry firewood (having 25% or less
moisture content), including any chemically treated timbers or driftwood.
- if it appears to Firenzo
that the defect is attributable to a failure to replace consumable parts or
components or materials within a timely manner to maintain their durability.
15. Firenzo
reserves the rights to alter or supplement the warranties, but no alteration will reduce a consumer’s
rights under the warranties that applied at the date of original acquisition of the applicable Firenzo
wood fire. In
the event of any inconsistency between the warranties and any other written Firenzo
material, including a manual,
the warranties shall prevail to the extent of the inconsistency.
