Troubleshooting
Problem
Solution
Unit fails to turn on.
Check electrical plug connection at wall outlet for a complete, snug fit.
Check
to
make
sure
the
“On/Off” switch located on tilt switch is pulled
OUT or in the “On” position.
Check
GFI
and
reset
circuit
breaker
if
needed.
If unit is plugged into a wall outlet wired to an On/Off switch, make sure
switch is in On Position.
Reset
safety
tilt
switch.
Unplug unit from wall outlet and re-position on
flat, level surface. Plug heater back into outlet.
Damaged halogen bulb. Call customer service hotline.
Telescopic pole slips down.
Tighten black tension knobs on clamp collars.
Telescopic pole is unsteady.
Tighten screws on support collar at base.
Telescopic pole will not adjust.
Electrical cord may be kinked. Gently pull end of cord until taut.
Head unit is loose or unsteady.
Tighten screws on curved upper arm mounting bracket.
Head unit is hard to adjust.
Loosen connecting bolts/nuts at adjustment bracket.
Smoke appears from head unit.
Unplug IMMEDIATELY and call customer service hotline.
Weak output from halogen lamp.
Life span of lamp has been reached or damaged lamp. Call customer
service hotline for assistance.
NOTE: This product comes with a limited one year warranty.
After the warranty period, you may purchase replacement bulbs
from www.patiomarket.com at the lowest cost available.
12
