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Troubleshooting
Guarantee
Our products are guaranteed for a period of 2 years from the date of purchase.
Products that develop a fault within this period are covered by our warranty and we
will replace defective parts, or where not available the whole product. The warranty
does not apply to any defect in the goods arising from fair wear and tear, wilful
damage, accident, negligence by you or any third party, use otherwise than as
recommended by us, failure to follow our instructions, any alteration or repair carried
out without our approval or has been the subject of commercial use. Your statutory
rights remain unaffected, in particular any rights you have under the Consumer
Rights Act 2015.
If you have a problem with your product within this warranty period please contact
our customer services team.
In the event of changes to the specification of a product and we are not able to
replace parts, we will replace the whole product within the 2 year guarantee period
For products that fall outside of the 2 year guarantee, we will endeavor to provide
spare parts to purchase for as many of the replaceable parts as possible, but cannot
foresee specification changes or upgrades to products or parts outside of the initial 2
year period.
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Customer Services:
If you would like further advice or information on your product, ensure you have the SAP
code ready and please get in touch with us at Fire Mountain on the contact options
below:
SAP Code:
JH06112003
Phone:
0330 002 1600 (Mon – Fri 9am to 5pm)
Email:
Address:
Fire Mountain, Vale Mill (Rochdale) Ltd, Robinson Street, Rochdale, OL16
1TA