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2. Product warranty
2.1 New product warranty
FineTek products are guaranteed a warranty period of 12 months starting from the date of
delivery whereby the cost of testing, replacement parts, repairs and other expenses are
waived.
If product is damaged during delivery, you may request for a replacement within 7 days.
If product needs to be sent back to FineTek for repairs, please avoid disassembling it
yourself. In addition, product needs to be packed properly to avoid damage during shipping.
Product warranty is only applicable to items that are used and installed accordingly. It does
not cover items that are used extraordinarily or outside its scope of operations.
The following conditions will result in product not be covered by warranty; testing,
replacement parts & repair costs will be charged.
The warranty period for part or whole product has expired.
Product damage due to failure in using the operation manual properly or poor operating
environment.
Product damage due to force majeure (e.g. natural disasters), carelessness (e.g. scratch, fall,
heavy blow), negligence (e.g. use of inappropriate voltage, corrosion, improper storage) or
other abnormal factors.
Customer or user had installed, modified or repaired the product not authorized or approved
by FineTek.
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