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c. If you execute the steps above but still cannot see the live video normally,
please try the solution:
(i) Search for the file "np_hoem_x.dll" in your system disk. For Windows XP
users, please go to "Start" → "Search" → Search for "All files and folders" and
key-in "np_hoem_x.dll". For Windows 7 users, please use the search bar on the
top-right of the Windows Explorer.
(ii) Delete all the files named "np_hoem_x.dll". They're the ActiveX control
tools installed in your computer, but the old version of ActiveX might not
compatible with the new version of browser. Therefore, they need to be deleted
in order to install the latest ActiveX control.