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Fillmaster Pro™ | User Guide

10

Troubleshooting & Maintenance

Error

Solution:  

The NDC for this drug is not in our database. 

Call FLAVORx® for immediate assistance at 1-800-884-5771. 

Medication NDC not found. 

Call FLAVORx® at 800-884-5771.

Error

Solution:  

Water is not reaching the machine. Check the 

supply line for kinks and make sure that all the valves are 
turned on.

No water detected.

Processed canceled.

Call Fillmaster® technician at 

888-284-7873.

Maintenance Care

Calibrate the Fillmaster Pro™ 

monthly

.

The Fillmaster Pro™ should be cleaned regularly with mild soap and a damp cloth.

Rinse the removable dispensing tip daily.

Replace dispensing tip 

monthly

.

Fillmaster® Systems, LLC 

9475 Gerwig Lane, Columbia, MD 21046

 

1-

800-884-5771

 •

 

www.

fi

illmastersystems.com

Summary of Contents for Fillmaster PRO

Page 1: ...USER GUIDE FAST AND ACCURATE RECONSTITUTION FLAVORING...

Page 2: ...avoring system The Fillmaster Pro streamlines the reconstitution and flavoring process saving you and your pharmacy staff time Whether this is an upgrade to your present Fillmaster FLAVORx system or a...

Page 3: ...w to Calibrate 6 Reconstitution Flavoring 7 Flavoring Only 7 Helpful Tips 8 Menu Guide 9 Troubleshooting 10 Maintenance 10 Fillmaster Pro Total Care Plan 11 FLAVORx 12 13 FLAVORx Promotional Tools 14...

Page 4: ...re recommended for a particular medication and provide flavoring instructions on the screen Now that you have a Fillmaster Pro in your pharmacy you can dispense and flavor medications faster easier an...

Page 5: ...Database SD Card 1 Power Supply 1 Installation Hardware 1 FLAVORx Marketing Materials 1 50 White Tubing Touch Scan to turn on the scanner on the left side of the machine Once activated scan NDC on med...

Page 6: ...top cover 4 Be sure that the water supply is turned on at all valves 5 Attach the dispensing tip 6 Purge the dispenser To begin purge press Menu on the touch screen then select Dispense Water which a...

Page 7: ...tution Flavoring Operation 1 Press Scan on touch screen 2 Scan the UPC barcode on the medication bottle and confirm the drug name strength volume 3 Press Flavor Only on the display for flavoring instr...

Page 8: ...ORx in most cases you can reflavor it with another flavor if the customer requests it Please contact FLAVORx Technical Support for specific reflavoring instructions Flavoring Hold the barcode about 3...

Page 9: ...ne Allows you to calibrate the machine to dispense to the tenth of an mL Turns audio on or off Dispense water in mLs Fillmaster Tech Support 1 800 284 7873 Web Support info fillmastersystems com Retur...

Page 10: ...chine Check the supply line for kinks and make sure that all the valves are turned on No water detected Processed canceled Call Fillmaster technician at 888 284 7873 Maintenance Care Calibrate the Fil...

Page 11: ...Fillmaster Pro Total care Plan includes Full System Repair Replacement Warranty Filters for Water Purification Updated Reconstitution and Flavoring Data Cards All the Benefits of FLAVORx Certificatio...

Page 12: ...se FLAVORx as a tool to help you better engage with parents and make medicine time a lot easier FLAVORx helps improve adherence and allows you to give your customers a superior service that keeps them...

Page 13: ...re every member of your team is offering a choice of taste each time they interact with a customer who is having a liquid prescription filled or is purchasing an over the counter liquid medication FLA...

Page 14: ...e customer and you Menu Pads list available flavors on this easy to tear pad Let the customer choose a custom flavor and attach the sheet to the prescription This is a great reminder to flavor the med...

Page 15: ...n Provide a flavoring recipe to over 7 000 medications Reconstitute medications whether you are flavoring them or not Reflavor Medications even if you have already flavored the medication or it is an...

Page 16: ...www flavorx com www fillmastersystems com 9475 Gerwig Lane Columbia MD 21046 1 800 884 5771...

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