FT-HHRX-1000-SC-MINI-V2 Manual
9
Chapter 7 Customer Service
a.
In the event that there is a failure with the equipment, please contact
North American Cable Equipment.
b.
To avoid further damage, repairs should only be done by qualified individuals
Notice:
Any unauthorized removal of the security seal will void the warranty
FIBERTRONIX 1-Year Limited Warranty
FIBERTRONIX. (the “Company”) warrants to the Original Purchaser that the item purchased is
free from defects in workmanship or material under normal use. This warranty starts on the date
of shipment of the hardware to the Original Purchaser.
During the warranty period, the Company agrees to repair or replace, at its sole option, without
charge to Original Purchaser, any defective component. To obtain service, the Original Purchas
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er must return the item to the Company properly packaged for shipping. All defective products
must be returned to the Company within thirty (30) days of failure. Products must be returned
with a description of the failure and Return Merchandise Authorization (RMA) number supplied
by the Company. To receive a RMA number and a return shipping address on where to deliver
the hardware, call 610-429-1821. The shipping, and insurance charges incurred in shipping to
the Company will be paid by Original Purchaser, and all risk for the hardware shall remain with
the Original Purchaser until such time as Company takes receipt of the hardware. Upon re
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ceipt, the Company will promptly repair or replace the defective unit, and then return said unit to
Original Purchaser, shipping prepaid. The Company may use reconditioned or like-new parts or
units, at its sole option, when repairing any hardware. Repaired products shall carry the same
amount of outstanding warranty as from original purchase. Any claim under the warranty must
include dated proof of purchase or invoice. In any event, the Company’s liability for defective
hardware is limited to repairing or replacing the hardware.
This warranty is contingent upon proper use of the hardware by Original Purchaser and does
not cover: if damage is due to Acts of God (including fire, flood, earthquake, storm, hurricane or
other natural disaster), accident, unusual physical, electrical, or electromechanical stress, mod
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ifications, neglect, misuse, operation with media not approved by the Company, tampering with
or altering of the hardware, riot, war, invasion, act of foreign enemies, hostilities (regardless of
whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power
or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo,
labor dispute, strike, lockout or interruption or failure of electricity, air conditioning, or humidity
control, Internet, network, or telephone service.
