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Most inquiries can be answered by visiting our website. There, you can
order parts, find assembly instructions, and get answers to frequently
asked questions on all of our brands.
You can also email us. In order for us to provide you with the best service possible, please
include the following information in your email:
1. Your Name
2. Address
3. Phone Number
4. Item Number and description of your product
5. PO#
6. Production Date
All product information will be on the product label located on the back of
all dressers and other furniture, and on either the inside bottom of the headboard, crib
ends, or stabilizer bar of your crib, depending on which model you have.
Someone will contact you via e-mail or phone to help you with your issues.
If you do not have internet access, you can fax your information to us.
If you do not have internet or fax access, please call us at our toll free number.
Be sure to have all of the above information ready to give to your Customer Service Specialist.
Product Assistance Procedures
Procedures to follow should you have any questions:
Y
ou have purchased a quality piece of furnitur
e. Ou
r International team has spent
many hours designing and engineering this piece and packaging to ensure you will
be satisfied with your purchase. But if for any reason you need help with your
purchase please contact us at any time.
Manufactured for and distributed in the United States & Canada by: Bivona & Company
®
, LLC
LLC 701 Boutwell Rd, Suite A-3, Lake Worth Florida.
Contact
U.S.A & CANADA
Bivona & Company
®
, LLC
701 Boutwell Rd, Suite A-3, Lake Worth Florida.
Toll Free: 1-888-963-8125
Fax: 1-561-421-0261
Zip code : 33461
Website: www.bivonaco.com
Email: [email protected]
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