Chapter 3–Operating the Terminal
© 2019 Fexco. All rights reserved.
22
3.7
Reference of Terminal Messages and Prompts
Terminal Failure—
Revert to manual imprinter for certain card transactions. In all cases, phone the
authorisation centre for an authorisation code.
Cards that are hand‐keyed (Card Present)—
Be sure to take a manual imprint of the card and keep it
with your records.
3.7.1 Card Authorisation Messages
Referral password prompt—
Before a Referral Auth Code may be manually entered, key in the
Referral
password. This is a precaution against fraud.
Sale Not Authorised—
If this message is displayed, phone the authorisation centre. Press
F2
and key in
the authorisation code if provided by the authorisation centre. Otherwise press
Red
to cancel the
transaction.
Declined —
Press
Red
to cancel the transaction.
Preauth Found. Complete/check‐out: NO/YES—
Displayed when SALE is selected and the terminal
identifies that a PREAUTH exists on the card. Select
YES
and complete the transaction.
DCC Chosen at Preauth: NO/YES—
Displayed when a foreign card is identified and the sale is
completed on a different terminal to the original PREAUTH. The merchant must select the same
currency as the PREAUTH stage. Select YES to complete the transaction in the card currency.
3.7.2 General Screen Prompts
Enter PIN—
The cardholder must key in their PIN and press
Green
.
Incorrect PIN—
The PIN keyed is incorrect. Cardholders may have a number of attempts at entering
their PIN correctly before the PIN is locked.
PIN Last Try—
The cardholder has one final attempt to enter their PIN correctly.
PIN Tries Exceeded—
The number of PIN entry attempts allowed is exceeded.
Remove Card—
Cards must not be removed until this message is displayed. Cards removed before this
time will not be authorised and the transaction will be cancelled. Furthermore, the terminal may
freeze if the card is removed prematurely.
Use Chip Reader—
A chip card has been swiped in error. The card should be inserted into the chip
reader.
Use Mag Stripe—
The chip reader cannot read the chip. The card should be handed to the operator
and swiped.
Note:
Liability for fraudulent transactions may transfer to the merchant where correct acceptance
procedures were not followed. More Information on Chip and PIN is available on our web site
at
www.fexcoms.com
Warning Rates Expired. Best Rate Does Not Apply—
This message applies to PSTN terminals only.
Terminal rates expire every 48 hours. This message is displayed after every 10 transactions and upon
completion of the tenth transaction at the point after the customer receipt is printed. Please refresh
the rates immediately. See “Section 3.5, Rates,” on page 21.
Warning BINs Expired. Call Helpdesk.?
This message applies to PSTN terminals only. The BINs file
expires after six months and requires an update. From the occurrence of the BINs warning message,
