TROUBLESHOOTING QUICK REFERENCE GUIDE
In most cases, these troubleshooting tips can be performed by the grill owner. Please read and follow the
steps carefully. If you have exhausted the troubleshooting steps, OR if you are not comfortable working on
your grill, please contact the Ferno Customer Care Team: Tel: 888-800-1688 Email: [email protected]
PROBLEM
POSSIBLE CAUSE
CORRECTION
No ignitor clicks
1. 9V battery depleted
2. Igniter switch malfunction on valve
3. Switch to spark module wiring
disconnected
1. Replace with fresh 9V battery
2. Clean burner ports
3. Re-connect wiring to spark module or switch
Failure to ignite
(ignitors click)
1. Electrode prongs misaligned
2. Improper air shutter adjustment
3. Ignitor wire disconnected
4. Burners not seated properly
5. Low gas pressure
6. Ignitor wire grounded to chassis
1. Re-align prongs to 1/8” gap
2. Adjust air shutters.
3. Plug wires back into spark module
4. Re-seat burners
5. Have the Gas Co. check pressure at unit/install full
propane tank
6. Contact the Ferno Customer Care Team
Ignitors click and
continue to spark
after gas knob is
released
1. Gas valve rubbing on front skin
components
1. Contact the Ferno Customer Care Team
Insufficient heat /
low flame
1. Improper air shutter adjustment
2. Using propane orifice for natural gas
3. Low gas pressure/flame (propane)
4. Low gas pressure/flame (natural)
5. LP regulator hose cracked due to age
1. Adjust air shutters
2. Check/change orifices
3. Shut off all valves, including propane tank, and
follow lighting instructions exactly
4. Have the Gas Co. check pressure at unit
5. Replace LP regulator hose
Uneven heating
1. Burner ports partially blocked by debris
2. Small spiders or insects in burner
3. Improper air shutter adjustment
1. Remove burners and clean out ports
2. Inspect burners and orifices for spider webs or
other debris that may block flow
3. Adjust air shutter
Thermometer not
operating properly
1. Thermometer malfunction
1. Contact the Ferno Customer Care Team
Handle light(s) not
operating
1. C-cell batteries depleted or installed
incorrectly
2. LED emitters failed
3. LED driver circuit board failed
4. Loose/corroded connections
1. Replace with three fresh C Cell batteries in correct
orientation
2. Contact the Ferno Customer Care Team
3. Contact the Ferno Customer Care Team
4. Contact the Ferno Customer Care Team
Handwheel motion
not smooth
1. Chain links sticking/dry
2. Side screws sticking/dry
3. Other driveline components binding
1. Lubricate the chain
2. Lubricate side screws
3. Contact the Ferno Customer Care Team
Burner bed not
sitting flat
1. Side screws out of alignment with each
other
1. Contact the Ferno Customer Care Team
Loss in full range of
handwheel motion
1. The main drive gear out of alignment
with side screws
1. Contact the Ferno Customer Care Team
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