Troubleshooting
WARNING
Under no circumstances should you try to repair the system yourself, as this will
invalidate the warranty. Do not open the system as there is a risk of electric shock. If
a fault occurs, first check the points listed below before taking the system for repair.
If you are unable to remedy a problem by following these hints, consult your dealer
for help.
Problem Solution
PROBLEM
SOLUTION
No power
– Check if the AC power cord is properly connected.
– Press the POWER on the RCU to turn on the power.
No picture
– Refer to your TV’s manual for correct Video In channel selection.
– Check if the TV is switched on.
No sound or distorted
sound
– Adjust the volume.
– Check that the speakers are connected correctly.
No audio at digital
output
– Check the digital connections.
– Check if your receiver can decode Dolby Digital, DTS and if not,
please make sure the digital output is set to LPCM.
– Check if the audio format of the selected audio language matches
your receiver capabilities.
The player does not
respond to the Remote
Control
Aim the Remote Control directly at the sensor on the front of the
player.
– Reduce the distance to the player.
– Replace the batteries in the Remote Control.
– Re-insert the batteries with their polarities (+/– signs) as
indicated.
Player does not respond
to some operating
commands
during
playback.
– Operations may not be permitted. Refer to the user manual
No sound during movies
playback
– The audio codec may not be supported by the player.
The contents of the USB
flash drive cannot be
read
– The USB flash drive format is not compatible with the player.
– Drive is formatted with a different file system.
Slow operations of the
USB flash drive
– Big file size or high resolution USB flash drive takes longer time to
read and display on the TV screen.
No sound is ouput from
the HDMI out
– Check the connection between the TV and the HDMI jack of player.
– Check your TV system setup correctly.
The TV screen is blank
and the Ariva player
power LED is blinking.
– A system diagnostic failure occurred. Turn off your Ariva player,
wait 10 minutes, turn it on again. If the something contact the
Technical Support for assistance.
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