For technical assistance please ring: 0800 743 358 or (09) 528 0810
Felton Industries Limited
www.felton.co.nz
8 Farmhouse Lane, Glen Innes, Auckland 1072 New Zealand
290819HM
Customer Registration details
Thank you for purchasing a Felton Product for your home.
Felton stand behind our products and wish to provide you with the warranty set out below.
This warranty is subject to, and in addition to, your rights at law (including under the
Consumer Guarantees Act 1993).
Thank you for taking the time to fill in this warranty form and sending it off to us.
Personal Information*
Title: Mr Mrs Ms Miss
First name: ............................................. Surname: ................................
Customer/Installation Address: ............................................................
.........................................................................................................................
Suburb: ................................................... City: ..........................................
Contact No: (home) ..................................................................................
(work) ...................................................................................
(mobile) ................................................................................
Email: ............................................................................................................
House builder’s information*
N.B. Please complete this section only if you have purchased a
new home from a house builder.
Company name: .........................................................................................
Location: .......................................................................................................
Date of Purchase: ......................................................................................
Signature: .....................................................................................................
Installing Plumber’s information*
First Name .......................................... Surname: ....................................
Registration Number: ...............................................................................
Date of Installation: ...................................................................................
Please ensure that you attach proof of installation by a registered
plumber (i.e. an invoice or receipt from the registered plumber).
Purchase information*
Product Purchased: ..................................................................................
Product Name/Code: ...............................................................................
Please ensure that you attach proof of purchase
(i.e. copy of invoice or receipt).
Lifetime Extension Warranty
* Mandatory fields
I confirm that the details set out are correct
(and that I have included proof of purchase and installation as
requested above) and acknowledge that the warranty is subject
to the Terms and Conditions provided
(including Felton’s Terms of Trade).
Signature: ......................................................................................................
Survey Section
Gender
Male
Female
Age group
Under 20
20-29
30-39
40-49
50-59
60+
Q1. What was the main reason for your choice of this particular model?
Design
Price
Features/benefits
Brand
Advertising
Recommendation
Warranty terms
Easy to use
Quality
Q2. What are some other Plumbing brands that you previously owned?
............................................................................................................................................................................
............................................................................................................................................................................
Please tick if you are happy to be contacted in the future with
information about product support, new product information, special offers or the
opportunity to provide feedback. I understand Felton Industries Limited will retain the
information I have provided, but will not disclose any personal information to any third
party.
Thank you for taking the time to fill in this warranty form.
Please send it off to:
Felton Industries LTD
8 Farmhouse Lane
Glen Innes
Auckland 1072
Lifetime Extension Warranty - Domestic/Residential
This warranty is given on the understanding that the product is installed and operated
according to the installation guide provided and the Australian/New Zealand standard
AS/NZS3500, by a registered plumber.
Subject to any other rights or remedies that you may have under the Consumer
Guarantees Act 1993 (or any other applicable legislation). Felton Industries Limited
agrees to either repair or replace (at Felton’s sole discretion) the Mixer (as defined
below) if it is discovered that the Mixer contains a material defect which arose in the
course of its manufacture, on and subject to the Terms and Conditions set out below.
What Lifetime Extension Warranty does cover:
1) This warranty extension applies in respect of Felton sink, basin and shower mixing
valves (“Mixer”) which are used in residential/domestic installations only.
2) This warranty is for the lifetime of the first registered owner of the residential dwelling
in which the Mixer is installed and who completes this warranty card and is not
transferable to any subsequent owner of the dwelling (subject to paragraph 5 under
‘What Lifetime Extension Warranty does not cover).
3) This warranty extension covers the repair or replacement only of Mixer parts for a
lifetime period provided that you register the purchase and installation of the Mixer with
Felton by returning this warranty card to us within 6 months from the date of purchase.
4) This warranty extension covers labour relating solely to repairing or replacing the
Mixer for a period of 5 years from the date of purchase, provided the product is installed
by a registered plumber in accordance with Felton’s installation instructions and the
Australian/New Zealand standard AS/NZS3500 and you return this warranty card to us
within 6 months from the date of purchase.
What Lifetime Extension Warranty does not cover:
1) This warranty extension does not apply to shower hoses, Designer wall sets, and
shower heads nor does it apply to the Feltonmix range of products.
2) This warranty will be null and void unless the Mixer is installed by a registered
plumber in accordance with Felton’s installation instructions. A registered plumber is a
person registered as a registered plumber with the NZ Plumber Gasfitters and
Drainlayers Boar
3) This warranty is for manufacturing defects only and the Mixer must not have been
damaged by misuse, accident or neglect. Fair wear and tear is expressly excluded.
4) This warranty is provided to persons who are a “consumer” under the Consumer
Guarantees Act 1993 and for use in domestic/ residential dwellings in New Zealand only,
not for commercial use. It is not transferable and shall apply to the first registered owner
of the Mixer only.
5) Notwithstanding point 4. above, where the Mixer has been purchased and installed in
a residential dwelling by a party that has constructed that dwelling with the intention of
sale, this warranty will apply to the first occupier of that home (but shall not apply to any
subsequent occupiers of that home).
6) Where Felton elects, in its sole discretion, to provide you with a replacement Mixer the
cost of freight will be met by you.
7) In order for the Lifetime Extension Warranty to apply, you must complete the
registration form and return this warranty card to Felton within 6 months from the date of
purchase of the Mixer.
8) All repair work covered by this warranty must be performed by an authorised Felton
Service Partner, Felton staff member or, provided that approval is first obtained from
Felton and an authorisation number is provided to you by Felton, a certified plumber.
The Mixer must not have been tampered with or repaired in any other way other than in
accordance with these Terms and Conditions.
9) Product purchased before 1st of April 2014 is not covered by this warranty.
Thank you for purchasing a Felton Product for your home.
Felton stand behind our products and wish to provide you with the warranty set out overleaf. In order to obtain a Lifetime Extension Warranty to the standard warranty, please read and
follow the terms and conditions of your warranty (on reverse). This warranty is subject to, and in addition to, your rights at law (including under the Consumer Guarantees Act 1993).
IMPORTANT: Please keep this warranty and complete the details below for your own records. Keep this with your original purchase documents for any claim under warranty. If you
have any queries or require further information on your Felton product, please phone (0800 743 358) or refer to details on the back of this card.
For details on Felton products or services please call us on 0800 743 358 or
visit us online at www.felton.co.nz
NOTE: Service charges may be incurred if warranty conditions are not met.
Lifetime Warranty Extension Care
YOUR COPY TO KEEP
Please fill in the details below, attach your receipt to this installation guide and keep as
your proof of purchase.
Purchased at: ................................................................................................................................................
Date of purchase: ........................................................................................................................................
Installed by: ....................................................................................................................................................
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Patented New Zealand No. 605175
