FAQ • VLOG Pocket
TROUBLESHOOTING
1) The gimbal does not turn on after interrupting the firmware upgrade.
How do I fix this?
Please follow the steps outlined below:
a)
Press and hold the function button, trigger button and setting button
simultaneously. Blue indicator lights will start flashing
b)
Go to the App and restart the firmware upgrade
2) Why does the pan axis start vibrating when I manually lock the tilt axis?
The preferred angle to manually lock the tilt axis is +/-40°. If the angle is more
than +/-40°, that will cause the pan axis to vibrate.
3) My gimbal spins out of control when I turn it on. What should I do?
- Make sure the clamps of the 3-axis are unlocked;
- Make sure the “VLOG pocket” logo on the phone adapter is facing up
4) I cannot find any stabilizer. How do I fix it?
1
Please ensure the gimbal is not connected to another device via Bluetooth.
If it is the case, a green indicator light will flash every 5 seconds.
2
In the event the gimbal was connected to another device, turn off the
Bluetooth connection on the other device and check if a Bluetooth
connection was established between your smartphone and the gimbal.
If yes, please forget or cancel pairing. Then, turn the Bluetooth off and on
and run the App to begin the Bluetooth pairing process.
3
Go away (about 10 meters) and connect again.
5) What do I do when the gimbal doesn’t stay in the horizontal position?
Please try to initialize the gimbal first.
- When the gimbal is on, tap the function button 5 times. The motors will stop
working and the indicator light will turn solid blue.
- Place the gimbal on a flat, horizontal surface. The gimbal will automatically
reset after a few seconds of detecting no movement. Thereafter, the blue
indicator light will flash three times to indicate the end of the reset process.
- After the initialization is successful, click the function button to turn on the
gimbal
6) Face tracking is not working. What do I do?
Please make sure your smartphone and the gimbal are connected via
Bluetooth, then turn off Portrait Orientation Lock on your iPhone.
