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9.0 Frequently Asked Questions
1 Do stoves require a chimney?
All of our multi fuel and wood burning stoves require
a suitable chimney or professionally installed flue system.
2 How do I clean the chimney?
You will require a chimney sweep to clean the
chimney. It is essential to provide a dedicated chimney cleaning access door when
installing the flue of the stove in some situations. In other situations the chimney can be
swept through the firebox.
3 Who should install my stove?
We want you to enjoy the maximum performance
from your appliance. To ensure this, it is essential that they are installed correctly. We
strongly recommend that your stove is installed by a suitably qualified installer e.g
HETAS.
4 How do I regulate the heat output?
Each stove has various air controls, which will
allow you to easily regulate the heat output and refuelling rate.
5 What warranty do I get?
We will replace, free of charge, any working part that fails
(under normal operating conditions) within 12 months of purchase. Consumables such
as glass, firebox lining boards or stove rope and adhesives are not guaranteed.
A call
out charge will apply if our engineer attends any stove problem that is not related
to product failure.
6 Where can I get spare parts?
Your local stove retailer will be usually supply spare
parts and to provide any other information you require. Alternatively contact FDC direct.
7 Can the doors be left open while burning?
For safety and heat efficiency the doors
should remain closed.
8 Why is the stove smoking when lit?
A flue with back draught problems is almost
certainly the cause of a smoking stove. Also check adequate ventilation is present. A
qualified fitter should complete both a smoke pressure and flow test prior to fitting the
stove to ascertain the integrity of the flue.
9 Why should I “Run in” my stove?
To begin, light a series of small fires over a period
of a few days to allow the paint finish to cure. The stove is finished with a highly heat
resistant paint. The finish can be renovated with stove paint available from your local
stove retailer. If the stove is not “run in” correctly, this may cause the paint to discolour
and flake.
10 What is Over Firing?
Your stove should never be used in a manner to cause over
firing. Over firing can be caused by over loading the stove with fuel, and with primary
controls open. If any part of stove glows "red" your stove is over firing and your draught
control should be adjusted to restrict airflow to stove. Over firing can cause permanent
damage to the appliance, which is not covered by warranty.
FDC (UK) LIMITED
Unit C4, Dinton Business Park, Catherine Ford Road, Dinton, Salisbury, Wiltshire
SP3 5HZ
T
: 01722 716 161
F
: 01722 716 162
e
:
