S
ervice Handbook | English
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4.1 Diagram for fault analysis
Cross-check procedure:
Disconnect drive system from
FAZUA Toolbox
Cross-check the individual
components
Connect drive system to
FAZUA Toolbox
Check if the e-bike is working
again
If not, replace the next
component
DRIVEPACK cross-check (RIDE 50)
No errors in diagnosis?
YE
S
The exchanged component is likely
defective.
Generate a diagnostic report
Perform a test ride
NO
Cross exchange battery
No errors in diagnosis?
YE
S
NO
REMOTE cross-check
NO
Please contact FAZUA
No errors in diagnosis?
LEVEL
Visual troubleshooting
The goal of this troubleshooting step is to quickly fix simple errors. A more detailed overview on this can be found
in the following visual troubleshooting table.
LEVEL
Diagnosis using the FAZUA Toolbox
TO DO:
Start the FAZUA Toolbox
and carry out the
following steps:
Firmware update
(if required)
Diagnostics
Does FAZUA Toolbox
connect?
to the drive
system?
YE
S
Does the software
display a fault after
diagnosis?
YE
S
Can the software
locate the error?
YE
S
TO DO:
Generate a
diagnostic
report and
send it to
FAZUA
NO
NO
NO
TO DO:
Disconnect drive system
from FAZUA Toolbox
Restart the diagnostics
software
Replace USB cable and/or
clean the interface
Reconnect drive system
to the Toolbox
Please contact FAZUA
so we can help you
TO DO:
Disconnect drive system
from the software
Check all connections are
clean and dry
Carry out diagnostics
again
Is the drive system
connected?
YE
S
Start diagnostics
again
No errors in
diagnosis?
YE
S
BETTER
RIDES
NO
NO
VISU
AL
DIA
GNOSIS USING THE F
AZU
A T
OOLBO
X
CROS
S-CHECK
LEVEL
Cross-check
You need a functional e-bike with a FAZUA Drive System for the cross-check. Alternatively, you can purchase the
service bundle (RIDE 50) via the online store.
A
B
C
