21
TROUBLESHOOTING
Problem
Cause
Solution
The appliance is not
working
Appliance is not plugged in
Wall outlet is not energized
Appliance not assembled
correctly
Insert the power cord with
plug into the wall outlet.
Check fuses and circuit
breaker
Ensure the taps and
notches are aligned and
the interlock mechanism
engaged
Food not fully chopped Food parts too large
Too much food in the cup
Food is too hard
Remove food and dice to
smaller pieces
Remove some food, shake
ingredients in cup to
re-distribute and retry.
Reduce amount of food
Liquid leakage
Cup and blade unit not
fully tight
Missing seal ring
Damaged seal ring
Too much liquid or food in
the cup
Secure the parts carefully
Place the required seal ring
Replace the seal ring
Remove some food or
liquid and retry
If additional assistance is needed, please contact our Customer Assistance at
1-855-451-2897 (US).
21
Motor rotates very
slowly or does not
rotate
Remove some food and
restart
Add some liquid and
restart
Unplug the appliance and
allow it to cool down for at
least 15 minutes, restart
cycle.
Unplug the appliance and
allow it to cool down for at
least 15 minutes, restart
cycle.
Too much food in the cup
Consistency is too thick
Motor is overloaded
Appliance is overloaded
