18
19
TROUBLESHOOTING
Problem
Cause
Solution
The POWER indicator
lights up but the
appliance does not
heat up
Preheat time too short
Allow the appliance to
preheat for a longer time
Malfunctioning appliance
Unplug the appliance from
the wall outlet and contact
qualified personnel to check
and repair the appliance
The appliance heats up
but the temperature
control knob is on the
0 position
Malfunctioning temperature
control knob
Unplug the appliance from
the wall outlet and contact
qualified personnel to check
and repair the appliance
The basket cannot be
removed from the oil
reservoir
Basket handle not attached
properly
Remove fried food using
suitable utensils and allow
the appliance / oil to cool
down completely before
removing the basket
The appliance produces
an odor and emits
smoke
Oil has been overused or oil
is not suitable
Unplug the appliance from
the wall outlet and allow
the appliance / oil to cool
down. Then, remove oil
and replace with fresh, new
suitable oil
Malfunctioning appliance
Unplug the appliance from
the wall outlet and contact
qualified personnel to check
and repair the appliance
Cooking oil is foaming Overfilled basket
Lift out the basket by its
handle and hang it onto the
basket hook into the notch.
Remove excess of food with
suitable utensils
Excess moisture in the food Raise the basket for a few
seconds and lower again.
Repeat until the basket can
be lowered without excess
foaming
Remaining ice particles not
removed from frozen foods
Raise the basket for a few
seconds and lower again.
Repeat until the basket can
be lowered without excess
foaming
TROUBLESHOOTING
Problem
Cause
Solution
Oil is leaking from the
appliance
Oil filtration control
knob in the FILTER
OIL position without
oil container in place
Unplug the appliance from
the wall outlet and clean
the appliance. Insert the oil
container and turn the oil
filtration control knob on the
LOCK position before using
the appliance again
Overfilled oil container
Unplug the appliance from
the wall outlet. Ensure the
oil filtration control knob is
on the UNLOCK position
and remove the oil container
from the appliance. Empty
and clean before using the
appliance again
Damaged oil container
Unplug the appliance from
the wall outlet. Ensure the
oil filtration control knob is
on the LOCK position and
contact qualified personnel to
check and repair the appliance
Damaged oil filter
assembly
Unplug the appliance from
the wall outlet and contact
qualified personnel to check
and repair the appliance
If additional assistance is needed, please contact our Customer Assistance at 1-855-
451-2897 (US).
TECHNICAL DATA
Rated voltage: 120V ~ 60Hz
Rated power input: 1700W
Rated current: 14.2A
Capacity:
MIN 1.9L (2Qt)
MAX 3L (3.2Qt)
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