Table of Contents
1 INTRODUCTION
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5
1.1 O
VERVIEW
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5
1.2 T
ERMINOLOGY
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5
2 BASIC USAGE
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6
2.1 P
HONE
T
YPES
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6
2.1.1 Analog Phone/DECT Phone
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6
2.1.2 Yealink T20P/T22P
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6
2.1.3 Yealink T28P
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7
2.1.4 Other IP Phones
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7
2.2 M
AKING
C
ALLS
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7
2.2.1 Dialling an Extension
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7
2.2.2 State of an Extension
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7
2.2.3 Direct Voicemail Access
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8
2.2.4 Dialling Outside Lines
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8
2.2.4.1 PIN Protected Lines
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8
2.2.5 Dialling Conferences, Ring Groups, etc.
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8
2.2.6 Dialling Feature Codes
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8
2.3 R
ECEIVING
C
ALLS
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8
2.3.1 Direct Inward Dialling (DID)
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8
2.4 T
RANSFERRING
C
ALLS
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8
2.4.1 Analog Extensions
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8
2.4.2 Digital Extensions
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9
3 PHONE ACCESSIBLE FEATURES
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10
3.1 V
OICEMAIL
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10
3.1.1 Access Voicemail IVR
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10
3.1.2 Voicemail Menus
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10
3.1.2.1 Mailbox options (press 0)
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10
3.1.2.2 Listen to messages (press 1)
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10
3.1.2.3 Change folders(press 2)
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10
3.1.2.4 Advanced options (press 3)
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11
3.2 S
PEED
D
IAL
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11
3.2.1 Create or Edit Speed Dial
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3.2.2 Dial a Speed Dial Number
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11
3.3 C
ALL
F
ORWARDING
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11
3.3.1 Activate Call Forwarding
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11
3.3.2 Deactivate Call Forwarding
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3.4 C
ALL
W
AITING
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11
3.5 C
ALL
P
ICKUP
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12
3.6 F
OLLOW
M
E
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