Fanvil X5S User Manual Download | Manualshive

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Fanvil Technology Co., Ltd
HQ Add: Level 3, Block A, Gaoxinqi Building, Anhua Industrial Park, Qianjin 1 Road, 35th District, Bao'An, Shenzhen, 518101 P.R. China
Tel: +86-755-2640-2199 Fax: +86-755-2640-2618 Email: [email protected] [email protected]

Beijing Tel:+86-10-5753-6809

Suzhou Tel: +86-512-6592-0605 SEA Tel: +60-3-512-21997

contact your service provider to get support, or follow the

instructions in “10.6 Network Packet Capture” to get the network

packet capture of registration process and send it to Fanvil

support to analyze the issue.

No Audio or Poor Audio in

Handset

1. Please check if Handset is connected to the correct Handset

(

) port NOT Headphone (

) port.

2. The network bandwidth and delay may be not suitable for audio

call at the moment.

Poor Audio or Low Volume

in Headphone

1. There are two Headphone wire sequence in the market. Please

use the Headphone provided by Fanvil, or consult Fanvil the

wire sequence if you wish to use a third party headphone.

2. The network bandwidth and delay may be not suitable for audio

call at the moment.

Audio is chopping at

far-end in Hands-free

speaker mode

This is usually due to loud volume feedback from speaker to

microphone. Please lower down the speaker volume a little bit, the

chopping will be gone.

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Summary of Contents for X5S

Page 1: ...n 1 Road 35th District Bao An Shenzhen 518101 P R China Tel 86 755 2640 2199 Fax 86 755 2640 2618 Email sales fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 Document Version 1 1 Software Version 1 3 393 Release Date 2015 6 9 User Manual X5S ...

Page 2: ...on 11 4 Introduction to the Phone User Interface 13 4 1 Keypad 13 4 2 Using Handset Hands free Speaker Headphone 14 4 3 Screen User Interface 15 4 4 Web Portal 16 5 Setting Up 19 5 1 Network Configuration 19 5 2 Line Configurations 20 6 Using the Phone 23 6 1 Making Phone Calls 23 6 1 1 Make Receive Second Call 27 6 1 2 Join Split Two Calls 3 way Local Conference 28 6 1 3 Call Transfer 29 6 2 Usin...

Page 3: ...Set Device Language 47 7 6 Bluetooth Headset 47 7 7 Reboot the Device 47 7 8 Reset to Factory Default 48 8 Web Portal 49 8 1 Web Portal Authentication 49 8 2 SYSTEM Information 49 8 3 SYSTEM Account 49 8 4 SYSTEM Configurations 50 8 5 SYSTEM Upgrade 50 8 6 SYSTEM Auto Provision 50 8 7 SYSTEM Tools 51 8 8 NETWORK Basic 51 8 9 NETWORK Service Port 51 8 10 NETWORK Adcanced 51 8 11 NETWORK VPN 52 8 12...

Page 4: ...97 8 24 PHONEBOOK Advanced 69 8 25 CALL LOGS 69 8 26 FUNCTION KEY Function Key 70 8 27 FUNCTION KEY Advanced 71 8 28 Security Security 71 8 29 Device Log Device Log 71 9 Advanced Features 72 9 1 VPN 72 9 1 1 L2TP 72 9 1 2 OpenVPN 73 10 Trouble Shooting 74 10 1 Get Device System Information 74 10 2 Reboot Device 74 10 3 Reset Device to Factory Default 74 10 4 Network Packets Capture 75 10 5 Common ...

Page 5: ...Login Page 18 Figure 10 SIP address and account information 20 Figure 11 Line proxy information 21 Figure 12 Configure Advanced Line Options 21 Figure 13 Account Advanced Settings 1 22 Figure 14 Account Advanced Settings 2 22 Figure 15 Account Advanced Settings 3 22 Figure 16 Default Line 23 Figure 17 Dialing a Number before Audio Channel Opened 24 Figure 18 Dial a Number after Audio Channel Opene...

Page 6: ...6 Figure 37 New Voice Message Notification 36 Figure 38 Voice Message Screen 37 Figure 39 Configure the Voice Message Number 37 Figure 40 DND Enabled 38 Figure 41 Configure DND 39 Figure 42 DND Timer Settings 39 Figure 43 Configure Auto answering on Line1 40 Figure 44 Auto answering Enabled 40 Figure 45 Select Line for Call Forward Configuration 41 Figure 46 Select Call Forward Type 42 Figure 47 A...

Page 7: ...les Table 1 Time Settings Parameters 46 Table 2 Line Configuration on Web 52 Table 3 Global Settings for Lines on Web 60 Table 4 Common Phone Feature Settings on Web 60 Table 5 Audio Settings on Web 64 Table 6 MCAST Parameters on Web 65 Table 7 Time Date Setting Parameters on Web 66 Table 8 DSS Key Setting Parameters on Web 70 Table 9 Trouble Cases 75 Table 10 Keypad Icons 77 Table 11 Status Promp...

Page 8: ...fire or electric shock Do not drop knock or shake the phone Rough handling can break internal circuit boards This phone is design for indoor use Do not install the device in places where there is direct sunlight Also do not put the device on carpets or cushions It may cause fire or breakdown Avoid exposure the phone to high temperature or below 0 or high humidity Avoid wetting the unit with any li...

Page 9: ... user to quickly switch between pages X5S is the most economic choice for SMB office and enterprise supervisors Evolved from Fanvil s C62 C66 enterprise IP phones X5S pushes its high end cost effective enterprise IP phone to another level X5S inherits all enterprise features from Fanvil s C Series enterprise phones such as HD voice in handset headset and full duplex speakerphone modes PoE Fast Gig...

Page 10: ... PoE power supply saves the space and cost of providing the device additional power outlet With a PoE switch the device can be powered through a single Ethernet cable which is also used for data transmission By attaching UPS system to PoE switch the device can keep working at power outage just like traditional PSTN telephone which is powered by the telephone line For users who do not have PoE equi...

Page 11: ...g Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 3 2 Desktop and Wall mount Installation The device supports two installation mode desktop and wall mount To set up the phone to be used on desktop please follow the instructions in below picture to install the device Figure 1 Desktop Installation To mount the device on the wall please follow the instructions in below picture ...

Page 12: ...hina Tel 86 755 2640 2199 Fax 86 755 2640 2618 Email sales fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 Figure 3 Wall mount Installation Please connect power adapter network PC handset and headphone to the corresponding ports as described in below picture Figure 4 Connecting to the Device ...

Page 13: ...4 Introduction to the Phone User Interface 4 1 Keypad Figure 5 Keypad The above picture shows the keypad layout of the device Each key provides its own specific function User should refer to the illustration in this section about the usage of each key and the description in this document about each function Some keys support long pressing function User can press and hold the key for 1 5 seconds to...

Page 14: ...s the Conference button the user can initiate a three party conference Redial By pressing Redial button user can redial the last dialed number Hands free Speaker By pressing this button once user can turn on the audio channel of hands free speaker Pn Page Jump By pressing this button with a number which ranges from 1 5 user can switch specific DSS LCD page Volume Low In standby ringing ring config...

Page 15: ...is defined by DSS key to turn on the headphone Same as handset and hands free speaker user can dial the number before or after headphone turned on Using Line Keys Defined by DSS Key User can use line key to make or answer a call on specific line If handset has been lifted the audio channel will be opened in handset otherwise the audio channel will be opened in hands free speaker or headphone 4 3 S...

Page 16: ... get back to the default standby screen mostly by lifting and putting by the handset The icon illustration is described in Appendix I Icon Illustration In some screens there are more items or long text to be displayed which could not fit into the screen They will be arranged in a list or multiple lines with a scroll bar If user sees a scroll bar user can use up down navigator buttons to scroll the...

Page 17: ...Industrial Park Qianjin 1 Road 35th District Bao An Shenzhen 518101 P R China Tel 86 755 2640 2199 Fax 86 755 2640 2618 Email sales fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 Figure 8 Check the Device s IP Address ...

Page 18: ...mail sales fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 The first screen of the device s web portal is the login page Figure 9 Web Portal Login Page User must enter the username and password to log in to the web portal The default username and password are both admin For the detail of web portal operations please refer to 8 Web Portal...

Page 19: ...ould open the network configuration screen through soft menu Menu Advanced Network Network from standby screen NOTICE If user saw a WAN Disconnected icon flashing in the middle of screen it means the network cable was not correctly connected to the device s network port Please check the cable is connected correctly to the device and to the network switch router or modem There are three common IP c...

Page 20: ...like a SIM card on a mobile phone it stores the service provider and the account information used for registration and authentication When the device is applied with the configuration it will register the device to the service provider with the server s address and user s authentication as stored in the configurations To configure a line manually user may open the line configuration screen through...

Page 21: ...les fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 Figure 11 Line proxy information Save the adjustment by pressing OK when done For users who want to configure more options user should use web management portal to modify or Advanced Settings in accounts on the individual line to configure those options Figure 12 Configure Advanced Line...

Page 22: ...istrict Bao An Shenzhen 518101 P R China Tel 86 755 2640 2199 Fax 86 755 2640 2618 Email sales fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 Figure 13 Account Advanced Settings 1 Figure 14 Account Advanced Settings 2 Figure 15 Account Advanced Settings 3 ...

Page 23: ...rner To change the default line user can press left right navigator buttons to switch between two lines Enable or disable default line user can press menu Features General Default Line or configure from Web Interface Web PHONE Features Basic Settings Figure 16 Default Line Dialing Methods User can dial a number by Entering the number directly Selecting a phone number from phonebook contacts Refer ...

Page 24: ...umber before Audio Channel Opened Opening Audio then Dialing the Number Another alternative is the traditional way to firstly open the audio channel by lifting the handset turning on the hands free speaker or headphone by pressing hands free button or line key and then dial the number with one of the above methods When number dialed completed user can press Dial button or OK button to call out or ...

Page 25: ... Cancel button or close the audio channel by put back the handset or press the hands free button to drop the call Figure 19 Calling Remote Party Answering Incoming Call When there is an incoming call while the device is idle user will see the following incoming call alerting screen Figure 20 Incoming Call Screen User can answer the call by lifting the handset open headphone or speaker phone by pre...

Page 26: ...ser will see a talking mode screen as the following figure Figure 21 Talking Mode Screen Audio Channel The icon reflects the current audio channel being used Current Line The line is being used on the call Remote Party The number of the remote party Remote Party Name The name of the remote party Talking time The time passed since the call established Call Holding Resuming User can hold the remote ...

Page 27: ...g a phone call this call will be waiting for user to answer it User will see the call message in the middle of current screen The device will not be ringing but playing call waiting tone in the audio channel of the current call and the LED will be flashing in green User can accept or reject the call same as normal incoming call When the waiting call is answered the first call will be put on hold a...

Page 28: ...lls screen as the following picture Figure 23 Dual Calls User can press up down navigator buttons to switch screen page and switch call focus by pressing Hold Resume button Ending One Call User may hang up the current talking call by closing the audio channel or press Close button The device will return to single call mode in holding state 6 1 2 Join Split Two Calls 3 way Local Conference In the d...

Page 29: ... second one Unattended Blind Transfer Unattended transfer is also known as Fire and Forget mode Instead of connecting to the second party first and confirming the second call is established user press Xfer button first then dial the second party number When the number is dialed user can press Xfer button again and the first party will be transfer to the second This is like helping the first party ...

Page 30: ...el 86 512 6592 0605 SEA Tel 60 3 512 21997 Figure 25 Phonebook screen NOTICE The device can save up to total 1000 contact records Figure 26 Local Phonebook When there are contact records in the phonebook the contact records will be arranged in the alphabet order User may browse the contacts with up down navigator keys The record indicator tells user which contact is currently focused User may chec...

Page 31: ...n and enter the contact information of the followings Contact Name Tel Number Mobile Number Other Number Line Ring Tone Contact Group Photo Figure 28 Add New Contact User can edit a contact by pressing Option Edit button To delete a contact user should move the record indicator to the position of the contact to be deleted press Option Delete button and confirm with OK 6 2 2 Add Edit Delete Group B...

Page 32: ... To edit a group press Edit button Figure 29 Group List 6 2 3 Browse and Add Remove Contacts in Group User can browse contacts in a group by opening the group in group list with OK button Figure 30 Browsing Contacts in a Group When user is browsing contacts of a group user can also add contacts in that group by pressing Add button to enter the group contacts management screen then press OK button ...

Page 33: ...urce and save the effort to create and maintain the contact list individually It is also a useful tool for user to synchronize his her phonebook from a personal mobile phone to the device with Fanvil Cloud Phonebook Service and App which is to be provided publicly soon NOTICE The cloud phonebook is ONLY temporarily downloaded to the device each time it is opened on the device to ensure the user ge...

Page 34: ... Tel 60 3 512 21997 Figure 32 Cloud Phonebook List 6 3 1 Open Cloud Phonebook In cloud phonebook screen user can open a cloud phonebook by pressing OK Enter button The device will start downloading the phonebook If downloading failed user will be prompted with a warning message Once the cloud phonebook is downloaded completed user may browse the contact list and dial the contact number same as in ...

Page 35: ...In the call logs screen user may browse the call logs with up down navigator keys Each call log record is presented with call type and call party number name User can check further call log detail by pressing OK button and dial the number with Dial button or add the call log number to phonebook with pressing Option Add to Contact User can delete a call log by pressing Delete button and can clear a...

Page 36: ...ge If the service of the lines supports voice message feature when the user is not available to answer the call the caller can leave a voice message on the server to the user User will receive voice message notification from the server and device will prompt a voice message waiting icon on the standby screen Figure 37 New Voice Message Notification Voice Mail Icon To retrieve the voice messages us...

Page 37: ...default standby mode Browser the DSS LCD items till you find the MWI button Press MWI button to open voice message configuration screen select the line to be configured with up down navigator keys Press Edit button to enable and edit the voice message number when done press OK button to save the configuration Figure 38 Voice Message Screen Figure 39 Configure the Voice Message Number 6 6 Do Not Di...

Page 38: ...s in the default standby mode Press DND button to enter the DND setting interface select line or phone to enable DND the icon will become red Press DND button to enter the DND setting interface and disable DND the icon will be become blue Figure 40 DND Enabled If user wishes to enable or disable DND on a specific line user could change the DND mode in DND configurations Press DND then you will ent...

Page 39: ...timer After the setting the DND function will automatically turn on and the DND icon will turn red in the time range Figure 42 DND Timer Settings 6 7 Auto Answering User may enable auto answering feature on the device and any incoming call will be automatically answered not including call waiting The auto answering can be enabled on line basis When the device is in the default standby mode if user...

Page 40: ...answering configuration on a specific line Press left right navigator button to select the auto answering option When done press OK button to save the changes The default auto answering delay is 5 seconds The Auto answer icon will appear in the upper right corner of the screen Figure 43 Configure Auto answering on Line1 Figure 44 Auto answering Enabled 6 8 Call Forward Call forward is also known a...

Page 41: ...e call forward when the device is in the default standby mode Press soft button Menu till you find the Features item Enter Features item till you find the Call Forward item Press Call Forward button to open call forward configuration screen select the line to be configured with up down navigator keys Press Enter button to edit the call forward settings Select the call forward type with up down nav...

Page 42: ...en 518101 P R China Tel 86 755 2640 2199 Fax 86 755 2640 2618 Email sales fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 Figure 46 Select Call Forward Type Figure 47 Activate Call Forward and configure Call Forward Number Figure 48 Set Delay Time for Call Forward on No Answer ...

Page 43: ... in each page User can enter the DSS Key page configuration in web DSSKEY page where user can Delete Add page s for the DSS LCD Besides user can modify DDS key configuration by long press each one Figure 49 DSS LCD Page Configuration Screen The phone provide DSS Key configuration such as Memory Key Speed Dial Intercom BLF Presence Call Park Call Forward For someone Line Key Event MWI DND Hold Tran...

Page 44: ...18101 P R China Tel 86 755 2640 2199 Fax 86 755 2640 2618 Email sales fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 More detailed information refers to 9 Błąd Nie można odnaleźć źródła odwołania and Błąd Nie można odnaleźć źródła odwołania Figure 50 DSS LCD Screen Configuration ...

Page 45: ...e the adjustment by pressing OK when done 7 2 Set Ring Tone Volume and Type When the device is in the default standby mode Press soft button Menu till you find the Basic item Enter Basic item till you find Ring item Enter Ring item and you will find Headset or Handsfree item press left right navigator keys to adjust the ring volume Save the adjustment by pressing OK when done Enter Ring type item ...

Page 46: ...keys to edit the time date parameters and save the settings by pressing OK when done Table 1 Time Settings Parameters Parameters Description Mode Auto Manual Auto Enable network time synchronization via SNTP protocol default enabled Manual User can modify data manually SNTP Server SNTP server address Time zone Select the time zone Time format Select time format from one of the followings 1 JAN MON...

Page 47: ...et you need to use USB dongle Press soft button Menu till you find the Basic item Enter Basic item till you find Bluetooth item Press Blurtooth to enter the setup interface If there is no Bluetooth USB dongle inserted or incompatible with the already inserted No Hci Device will be displayed and return to the Basic interface Select Bluetooth and use the left and right keys to enable bluetooth Selec...

Page 48: ... fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 7 8 Reset to Factory Default When the device is in the default standby mode Press soft button Menu till you find the Advance item Enter Advanced item then input the device PIN Default PIN is 123 to enter the interface Enter Factory Reset item enable the item you want to clear Press OK button to execute the r...

Page 49: ...em information of the device in this page including Model Hardware Version Software Version Uptime And also summarization of network status Network Mode MAC Address IP Subnet Mask Default Gateway Besides summarization of SIP account status SIP User SIP account status Registered Unapplied Trying Timeout 8 3 SYSTEM Account User may change his her web authentication password in this page For users wi...

Page 50: ...th Administrators privilege can export or import the device configuration in this page and reset the device to factory default Clear Configuration SIP Account related configuration AUTOPROVISION Autoprovision related configuration NET Network related configuration MMI MMI module including authentication of user information web access protocol and so on TR069 TR069 configuration DSSKEY DSSKEY confi...

Page 51: ...l com images user 2014050802 pdf 8 7 SYSTEM Tools Tools provided in this page help users to identify issues at trouble shooting Please refer to 10 Trouble Shooting for more detail Besides the device also provided the screenshot feature to user including mail screen and sub screen 8 8 NETWORK Basic User can configure the network connection type and parameters in this page 8 9 NETWORK Service Port T...

Page 52: ...arameters Description Register Settings Line Status Display the current line status at page loading To get the up to date line status user has to refresh the page manually Server Address Enter the IP or FQDN address of the SIP server Server Port Enter the SIP server port default is 5060 Authentication User Enter the authentication user of the service account Authentication Password Enter the authe...

Page 53: ...nconditional call forward Call Forward on Busy Enable call forward on busy when the phone is busy any incoming call will be forwarded to the number specified in the next field Call Forward Number for Busy Set the number of call forward on busy Call Forward on No Answer Enable call forward on no answer when an incoming call is not answered within the configured delay time the call will be forwarded...

Page 54: ...ng number Dial Without Registered Set call out by proxy without registration Enable Missed Call Log If enabled the phone will save missed calls into the call history record DTMF Type Set the DTMF type to be used for the line DTMF SIP INFO Mode Set the SIP INFO mode to send and or 10 and 11 Enable DND Enable Do not disturb any incoming call to this line will be rejected automatically Registration E...

Page 55: ...ting Off Code Set the feature code to dial to the server Send Anonymous On Code Set the feature code to dial to the server Send Anonymous Off Code Set the feature code to dial to the server SIP Encryption Enable SIP encryption such that SIP transmission will be encrypted SIP Encryption Key Set the pass phrase for SIP encryption RTP Encryption Enable RTP encryption such that RTP transmission will b...

Page 56: ...r SIP messages above 1500 bytes Transport Protocol Set the line to use TCP or UDP for SIP transmission Enable Rport Set the line to add rport in SIP headers Enable PRACK Set the line to support PRACK SIP message DNS Mode Select DNS mode A SRV NAPTR Enable Long Contact Allow more parameters in contact field per RFC 3840 Enable Strict Proxy Enables the use of strict routing When the phone receives p...

Page 57: ... package the registered server and subscription server will be separated Enable Feature Sync Feature Sycn with server Enable SCA Enable Disable SCA Shared Call Appearance CallPark Number Set the callPark number Server Expire TLS Version Choose TLS Version 8 13 LINES Dial Plan Register Settings Figure 52 Dial Plan The device supports 7 dialing modes Press to Send Dial the desired number and press t...

Page 58: ...he phone will transfer the current call to the third party Attended Transfer on Conference Onhook Hang up during a 3 way conference call the other two ways will make a call Enable E 164 You can refer to the E 164 standard Dial Plan Add This functionality offers you more flexible dial rule you can refer to the following content to know how to use this dial rule Parameters Description Digit Map Ther...

Page 59: ...ted for the specified characters Suffix Characters to be added at the end of the phone number It is an optional item Length Set the number of characters to be deleted For example if this is set to 3 the phone will delete the first 3 digits of the phone number It is an optional item This feature allows the user to create rules to make dialing easier There are several different options for dial rule...

Page 60: ...lobal Settings for Lines on Web Parameters Description STUN Settings Server Address Set the STUN server address Server Port Set the STUN server port default is 3478 Binding Period Set the STUN binding period which can be used to keep the NAT pinhole opened SIP Waiting Time Set the timeout of STUN binding before sending SIP messages TLS Certification File Upload or delete the TLS certification file...

Page 61: ...dset by selecting it the phone plays ring tone from handset Auto Headset Enable this feature headset plugged in the phone user press answer key or line key to answer a call with the headset automatically Enable Silent Mode When enabled the phone is muted there is no ringing when calls you can use the volume keys and mute key to unmute Disable Mute for Ring When it is enabled you can not mute the p...

Page 62: ...t the device to accept Active URI command from specific IP address More details please refer to this link http www fanvil com images user 2014050801 pdf Push XML Server Configure the Push XML Server when phone receives request it will determine whether to display corresponding content on the phone which sent by the specified server or not Enable Pre Dial Disable this feature user enter number will...

Page 63: ...le Intercom Tone If the incoming call is intercom call the phone plays the intercom tone Enable Intercom Barge Enable Intercom Barge by selecting it the phone auto answers the intercom call during a call If the current call is intercom call the phone will reject the second intercom call Response Code Settings DND Response Code Set the SIP response code on call rejection on DND Busy Response Code S...

Page 64: ...s not configured with specific ring type the default ring will be used Handset Volume Set the Handset volume the value must be 1 9 Speakerphone Volume Set the speakerphone volume the value must be 1 9 Headset Ring Volume Set the ring volume in the headset the value must be 1 9 Headset Volume Set the Headset volume the value must be 1 9 Speakerphone Ring Volume Set the ring volume in the speakerpho...

Page 65: ...l to people who are in multicast group User can configure a multicast DSS Key on the phone which allows user to send a Real Time Transport Protocol RTP stream to the pre configured multicast address es without involving SIP signaling You can also configure the phone to receive an RTP stream from pre configured multicast listening address es without involving SIP signaling You can specify up to 10 ...

Page 66: ...ress when primary server is not reachable the device will try to connect to secondary time server to get time synchronization Timezone Select the time zone Resync Period Time of re synchronization with time server 12 Hour Clock Set the time display in 12 hour mode Date Format Select the time date display format Daylight Saving Time Settings Local Choose your loacl phone will set daylight saving ti...

Page 67: ... default chars are VOIP PHONE 8 21 PHONEBOOK Contacts User can add delete or edit contacts in the phonebook in this page User can browse the phonebook and sorting it by name phones or filter them out by group To add a new contact user should enter contact s information and press Add button to add it To edit a contact click on the checkbox in front of the contact the contact information will be cop...

Page 68: ...be entered Phonebook name must Phonebook URL must Access username optional Access password optional NOTICE In regard of creating a cloud phonebook and setting up a cloud phonebook server please refer to this link http www fanvil com images user 2014050810 pdf LDAP Settings The cloud phonebook allows user to retrieve contact list from a LDAP Server through LDAP protocols User must configure the LDA...

Page 69: ...w incoming calls can still come in Restrict Outgoing Call You can set the rule to restrict some numbers from dialing out until you remove the number from the table 8 24 PHONEBOOK Advanced User may export current phonebook in xml csv or vcf format file and save it locally on a computer User can also import contacts into phonebook from an xml csv or vcf file NOTICE If user repeatedly imports a same ...

Page 70: ... help user monitor the state of subscribe extension idle ringing a call There are 3 types for one touch BLF transfer method p s User should enter the pick up number for tspecific BLF key to fulfill the pick up operation Presence Compared to BLF the Presence is also able to view whether the user is online Note You cannot subscribe the same number for BLF and Presence at the same time Speed Dial You...

Page 71: ...Dsskey Transfer Mode For example i have setted a memory value is 4370 when the phone talking with other number for example 4374 when press dsskey 4370 it will device to make a new call to 4370 or transer 4374 to 4370 Select MemoryKey Action For example i have setted a memory value is 4370 when the phone talking with 4370 press this key to hold the call or hang up 8 28 Security Security Set whether...

Page 72: ...r stopped from the device web portal 9 1 1 L2TP NOTICE The device only supports non encrypted basic authentication and non encrypted data tunneling For users who need data encryption please use OpenVPN instead To establish a L2TP connection users should log in to the device web portal open page Network VPN In VPN Mode check the Enable VPN option and select L2TP then fill in the L2TP server address...

Page 73: ...should get the following authentication and configuration files from the OpenVPN hosting provider and name them as the following OpenVPN Configuration file client ovpn CA Root Certification ca crt Client Certification client crt Client Key client key User then upload these files to the device in the web page Network VPN Section OpenVPN Files Then user should check Enable VPN and select OpenVPN in ...

Page 74: ... pressing Settings Status The following basic information will be provided Mode IP Software Version More User can select More item to get more information in detail 10 2 Reboot Device Users may reboot the device from soft menu Menu Basic Reboot System and confirm the action by OK Or simply remove the power supply and restore it again 10 3 Reset Device to Factory Default Reset Device to Factory Def...

Page 75: ...0 5 Common Trouble Cases Table 9 Trouble Cases Trouble Case Solution Device could not boot up 1 The device is powered by external power supply via power adapter or PoE switch Please use standard power adapter provided by Fanvil or PoE switch met with the specification requirements and check if device is well connected to power source 2 If you saw POST MODE on the device screen the device system im...

Page 76: ...lyze the issue No Audio or Poor Audio in Handset 1 Please check if Handset is connected to the correct Handset port NOT Headphone port 2 The network bandwidth and delay may be not suitable for audio call at the moment Poor Audio or Low Volume in Headphone 1 There are two Headphone wire sequence in the market Please use the Headphone provided by Fanvil or consult Fanvil the wire sequence if you wis...

Page 77: ... 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 Appendix I Icon Illustration Table 10 Keypad Icons Phonebook Redial Call logs Handsfree HF speaker Phone lock Long pressed Key Mute Microphone During Call Volume Down Volume Up Table 11 Status Prompt and Notification Icons Call out Call in Call Hold Network Disconnected Keypad Locked Missed calls SMS New voice message waiting Do Not Dis...

Page 78: ...trict Bao An Shenzhen 518101 P R China Tel 86 755 2640 2199 Fax 86 755 2640 2618 Email sales fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 Auto answering activated Call forward activated Handsfree HF Mode Headphone HP Mode Handset HS Mode Microphone Muted ...

Page 79: ...ail sales fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 Appendix II Text Input from Keypad Table 12 Look up Table of Characters Mode Icon Text Mode Key Button Characters Of Each Press Numeric 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 0 0 space Lower Case Alphabets 1 2 a b c 3 d e f 4 g h i 5 j k l 6 m n o 7 p q r s 8 t u v 9 w x y z 0 0 spac...

Page 80: ...18 Email sales fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 Upper Case Alphabets 1 2 A B C 3 D E F 4 G H I 5 J K L 6 M N O 7 P Q R S 8 T U V 9 WZYX 0 space space Mixed type input 1 1 2 2 a b c A B C 3 3 d e f D E F 4 4 g h I G H I 5 5 j k l J K L 6 6 m n o M N O 7 7 p q r s P Q R S 8 8 t u v T U V 9 9 w z y x W Z Y X 0 space space ...

Page 81: ... is trying to register Red Blinking Line error Registration failure Red On Line in use Talking Yellow On Call holding BLF Green On Subscripted number is idle Red On Subscripted number is busy Red Blinking Subscripted number is dialing Off Subscripted number is unavailable DND Red On Enable DND Off Disable DND MWI Green On New voice message waiting Off No new voice message Table 14 ENB LED State LE...

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