Fanvil X4 User Manual Download | Manualshive

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Fanvil Technology Co., Ltd

HQ Add: 4F, Block A, Building 1#, GaoXinQi Hi-Tech Park (Phase-II

）

, 67th District, Bao'An, Shenzhen, China 518101 P.R.

Tel: +86-755-2640-2199

Fax: +86-755-2640-2618

Email: [email protected]

[email protected]

Beijing

Tel:+86-10-5753-6809

Suzhou Tel: +86-512-6592-0605

9

Trouble Shooting

When the device does not work properly, users may try the following methods to recover the device
or gather relative information and send an issue report to support.

9.1

Get Device System Information

Users may get the device system information by pressing [Settings] -> [Status]. The following basic
information will be provided:

Mode
IP
Software Version
More…

User can select [More] item to get more information in detail.

9.2

Upgrade to the latest software

Manufacturer will keep publishing software update to fix bugs and improve device features. The
device will check for new software release on manufacturer cloud server automatically and
periodically.

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Summary of Contents for X4

Page 1: ...ark Phase II 67th District Bao An Shenzhen China 518101 P R Tel 86 755 2640 2199 Fax 86 755 2640 2618 Email sales fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 Document Version 2 0 Software Version 2 0 Release Date 2016 8 26 User Manual X4 ...

Page 2: ...n to the Phone User Interface 13 3 1 Keypad 13 3 2 Using Handset Hands free Headset 14 3 3 Screen GUI 15 3 4 Web Portal 16 4 Phone Configuration 18 4 1 Network Configuration 18 4 2 Line Configurations 19 5 Using the Phone 21 5 1 Making Phone Calls 21 5 1 1 Make Receive Second Call 26 5 1 2 Join Split Two Calls 3 way Local Conference 27 5 1 3 Call Transfer 28 5 2 Using Phonebook 28 5 2 1 Add Edit D...

Page 3: ...Language 44 6 6 Reboot the Device 44 6 7 Reset to Factory Default 44 7 Web Portal 45 7 1 Web Portal Authentication 45 7 2 Web Call 45 7 3 SYSTEM Information 46 7 4 SYSTEM Account 47 7 5 SYSTEM Configurations 47 7 6 SYSTEM Upgrade 47 7 7 SYSTEM Auto Provision 47 7 8 SYSTEM Tools 48 7 9 NETWORK Basic 48 7 10 NETWORK Advanced 48 7 11 NETWORK VPN 48 7 12 LINES SIP 48 7 13 LINES Dial Peer 53 7 14 LINES...

Page 4: ...67 7 26 FUNCTION KEY Function Key 67 7 27 FUNCTION KEY Softkey 68 8 Advanced Features 69 8 1 VPN 69 8 2 L2TP 69 8 3 OpenVPN 70 9 Trouble Shooting 71 9 1 Get Device System Information 71 9 2 Upgrade to the latest software 71 9 3 Reboot Device 72 9 4 Reset Device to Factory Default 72 9 5 Network Packets Capture 72 9 6 Entering Post Mode and Recover System Image 72 9 7 Common Trouble Cases 73 Append...

Page 5: ...re 10 Configure Advanced Line Options 20 Figure 11 Default Line 21 Figure 12 Dialing a Number before Audio Channel Opened 22 Figure 13 Dial a Number after Audio Channel Opened 22 Figure 14 Calling Remote Party 24 Figure 15 Incoming Call Screen 24 Figure 16 Talking Mode Screen 25 Figure 17 Call Holding Screen 25 Figure 18 Second Incoming Call Screen 26 Figure 19 Dual Calls 27 Figure 20 Conference C...

Page 6: ...or Call Forward Configuration 38 Figure 36 Select Call Forward Type 39 Figure 37 Activate Call Forward and configure Call Forward Number 39 Figure 38 DSS LCD Page Configuration Screen 40 Figure 39 DSS LCD Screen Configuration 41 Figure 40 Web Call Controls 45 Figure 41 Web Call Entering Number and Select Line 46 Figure 42 Global Substitution Configuration 54 Figure 43 Local Substitution Configurat...

Page 7: ...5 Tables Table 1 Time Settings Parameters 43 Table 2 SIP 48 Table 3 Dial Peer Settings for Lines on Web 53 Table 4 Basic Settings for Lines on Web 57 Table 5 Common Phone Feature Settings on Web 58 Table 6 Audio Settings on Web 61 Table 7 MCAST Parameters on Web 63 Table 8 Time Date Setting Parameters on Web 64 Table 9 DSS Key Setting Parameters on Web 67 Table 10 Trouble Cases 73 Table 11 Keypad ...

Page 8: ...not drop knock or shake the phone Rough handling can break internal circuit boards This phone is design for indoor use Do not install the device in places where there is direct sunlight Also do not put the device on carpets or cushions It may cause fire or breakdown Avoid exposure the phone to high temperature or below 0 or high humidity Avoid wetting the unit with any liquid Do not attempt to ope...

Page 9: ... user to quickly switch between pages X4 is the most economic choice for SMB office and enterprise supervisors X4 inherits all enterprise features from Fanvil s C Series enterprise phones such as HD voice in handset headset and full duplex speakerphone modes PoE Fast Gigabit Ethernet QoS secure transmission auto provisioning and more X4 is a great office productivity appliance for enterprise users...

Page 10: ... supply saves the space and cost of providing the device additional power outlet With a PoE switch the device can be powered through a single Ethernet cable which is also used for data transmission By attaching UPS system to PoE switch the device can keep working at power outage just like traditional PSTN telephone which is powered by the telephone line For users who do not have PoE equipment the ...

Page 11: ...m support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 2 2Desktop and Wall mount Installation The device supports two installation mode desktop and wall mount To set up the phone to be used on desktop please follow the instructions in below picture to install the device Figure 1 Desktop Installation To mount the device on the wall please follow the instructions in below pictu...

Page 12: ...Fax 86 755 2640 2618 Email sales fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 Figure 2 Wall mount Installation Please connect power adapter network PC handset and headset to the corresponding ports as described in below picture Figure 3 Connecting to the Device NOTICE Power adapter is optional for both X4 and X4G model ...

Page 13: ...e device Each key has its own specific function User should refer to the illustration in this section about the usage of each key and the description in this document about each function Some keys support long pressing function User can press and hold the key for 1 5 seconds to trigger the long pressed function Soft keys These four buttons provide different functions corresponding to the soft menu...

Page 14: ...shortcut Page Switch By pressing this button once user can switch DSS LCD page one by one Volume In standby ringing ring configuration screen user can press 2 buttons to lower increase the ringtone volume in talking and audio volume adjustment screen user can press this button to lower increase the audio volume 3 2 Using Handset Hands free Headset Using Handset To talk over handset user should lif...

Page 15: ...e menu soft menu buttons which will change against user s action or device s status The above picture shows the default standby screen which is also the root of the soft menu The default standby screen shows the greeting words and effective feature indications like voice message missed call auto answering do not disturb call forward lock state and the network connectivity User can get back to the ...

Page 16: ... Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 Figure 6 Vertical Scroll Bar 3 4 Web Portal User can also use the device s web portal to manage or operate the device User should open the device s web portal page by entering the device s IP address in a browser To get the device IP address user could press the soft menu button Menus Status or by pressing Down navigation key Figure 7 Check ...

Page 17: ...8 Email sales fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 The first screen of the device s web portal is the login page Figure 8 Web Portal Login Page User must enter the username and password to log in to the web portal The default username and password are both admin For the detail of web portal operations please refer to 8 Web Portal ...

Page 18: ...t menu Menu Settings Advanced Settings Network Network Settings from standby screen NOTICE If user saw a Network Disconnected icon flashing in the middle of screen it means the network cable was not correctly connected to the device s network port Please check the cable is connected correctly to the device and to the network switch router or modem There are three common IP configuration modes Dyna...

Page 19: ... the configuration it will register the device to the service provider with the server s address and user s authentication as stored in the configurations To configure a line manually user may open the line configuration screen through soft menu button Menu Settings Advanced Settings Accounts SIP1 SIP2 SIP3 SIP4 Basic Settings from the standby screen NOTICE User must enter correct PIN code to be a...

Page 20: ...0 2618 Email sales fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 Figure 10 Configure Advanced Line Options NOTICE On the device user can only configure whether STUN Outbound Proxy is enabled to change the STUN Outbound Proxy server address user must edit in the device web portal Refer to 8 15 LINES Global Settings and 8 12 LINES SIP ...

Page 21: ... is indicated on the top left corner To change the default line user can press left right navigation buttons to switch between four lines Enable or disable default line user can press Menu Features Default Line or configure from Web Interface Web Phone settings Features Figure 11 Default Line Dialing Methods User can dial a number by Entering the number directly Selecting a phone number from phone...

Page 22: ...l out with the current line or user can press line key Configured by DSS Keys to call out with specified line Figure 12 Dialing a Number before Audio Channel Opened Opening Audio then Dialing the Number Another alternative is the traditional way to firstly open the audio channel by lifting the handset turning on the hands free or headset by pressing hands free button or line key and then dial the ...

Page 23: ...el 86 755 2640 2199 Fax 86 755 2640 2618 Email sales fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 NOTICE For some users who get used to dial a number immediately by pressing key the user must login to the web to enable Press to invoke dialing option in page Line Dial Plan Basic Settings and apply it ...

Page 24: ...se the audio channel by put back the handset or press the hands free button to drop the call Figure 14 Calling Remote Party Answering Incoming Call When there is an incoming call while the device is idle user will see the following incoming call alerting screen Figure 15 Incoming Call Screen User can answer the call by lifting the handset open headset or speaker phone by pressing the hands free bu...

Page 25: ...he icon reflects the current audio channel being used 2 Current Line The line is being used on the call 3 Remote Party The name or number of the remote party 4 Talking time The time passed since the call established 5 Call the number Displays the current number of calls 6 Speech quality Displays the current voice quality of the call 7 HD audio Call using G 722 voice coding calls when displayed HD ...

Page 26: ...n either lines or make a second call on either lines Second Incoming Call When there is another incoming call during talking a phone call this call will be waiting for user to answer it User will see the call message in the middle of current screen The device will not be ringing but playing call waiting tone in the audio channel of the current call and the LED will be flashing in green User can ac...

Page 27: ...reen as the following picture Figure 19 Dual Calls User can press up down navigation buttons to switch screen page and switch call focus by pressing Hold Resume button Ending One Call User may hang up the current talking call by closing the audio channel or press End button The device will return to single call mode in holding state 5 1 2 Join Split Two Calls 3 way Local Conference In the dual cal...

Page 28: ...party to the second one Unattended Blind Transfer Unattended transfer is also known as Fire and Forget mode Instead of connecting to the second party first and confirming the second call is established user press XFER button first then dial the second party number When the number is dialed user can press XFER button again and the first party will be transfer to the second This is like helping the ...

Page 29: ...ds When there are contact records in the phonebook the contact records will be arranged in the alphabet order User may browse the contacts with up down navigation keys User may fast scroll the contact list by holding the up down navigation keys The record indicator tells user which contact is currently focused User may check the contact s information by pressing OK button Figure 22 Browsing Phoneb...

Page 30: ...Contact User can edit a contact by pressing Option Edit button To delete a contact user should move the record indicator to the position of the contact to be deleted press Option Delete button and confirm with Yes 5 2 2 Add Edit Delete Group User can open the group list by pressing Groups button in phonebook screen By default the group list is blank User can create his her own groups edit the grou...

Page 31: ...605 Figure 24 Group List 5 2 3 Browse and Add Remove Contacts in Group User can browse contacts in a group by opening the group in group list with OK button Figure 25 Browsing Contacts in a Group When user is browsing contacts of a group user can also add or remove contacts in that group by pressing Add Option button to enter the group contacts management screen Press Add button to create a new co...

Page 32: ...which is to be provided publicly soon NOTICE The cloud phonebook is ONLY temporarily downloaded to the device each time it is opened on the device to ensure the user get the most up to date phonebook However the downloading may take a couple seconds depending on the network condition Therefore it is highly recommended to the users to save important contacts from cloud to local phonebook to save th...

Page 33: ...ds and user can open the call logs to check all incoming outgoing and missed call records by pressing soft menu button History In the call logs screen user may browse the call logs with up down navigation keys Each call log record is presented with call type and call party number name User can check further call log detail by pressing OK button and dial the number with Dial button or add the call ...

Page 34: ...ge on the server to the user User will receive voice message notification from the server and device will prompt a voice message waiting icon on the standby screen Figure 29 New Voice Message Notification To retrieve the voice messages user must configure the voice message number first Once the voice message number is configured user can retrieve the voice message of a line by pressing the Dial bu...

Page 35: ...ure 30 Voice Message Screen 5 6 Do Not Disturb User may enable Do Not Disturb DND feature on the device to reject incoming calls including call waiting The DND can be enabled on line basis To quickly enable or disable the DND on all lines When the device is in the default standby mode Press DND button to enable DND on all line and icon will be displayed on the screen Press DND button again to disa...

Page 36: ...hanges User will see icon Do Not Disturb against the enabled line Figure 32 Configure DND on Line 5 7 Auto Answering User may enable auto answering feature on the device and any incoming call will be automatically answered not including call waiting The auto answering can be enabled on line basis When the device is in the default standby mode if user wishes to enable or disable auto answering on a...

Page 37: ... 5 seconds Figure 33 Configure Auto answering on Line1 Figure 34 Auto answering Enabled on Line1 5 8 Call Forward Call forward is also known as Call Divert which is to divert the incoming call to a specific number based on the conditions and configurations User can configure the call forward settings of each line There are three types Unconditional Call Forward Forward any incoming call to the con...

Page 38: ...on Menu till you find the Features item Enter Features item till you find the Call Forward item Press Call Forward button to open call forward configuration screen select the line to be configured with up down navigation keys Press Enter button to edit the call forward settings Select the call forward type with up down navigation keys Click Enter button to configure the call forward number and del...

Page 39: ...ct Call Forward Type Figure 37 Activate Call Forward and configure Call Forward Number 5 9 DSS LCD Configuration There are 6 DSS keys corresponded to the LCD display to provide dynamic Line DSS BLF functions up to five pages at virtualized total 30 DSS keys User may configure customize each DSS key in each page User can enter the DSS Key page configuration by long press key where user can Delete A...

Page 40: ... Call Park Call Forward For someone Line Key Event MWI DND Hold Transfer Phonebook Redial Pickup Call Forward for entitle line DTMF URL BLF List Key Multicast BLF Intercom Speed Dial number can match contact intelligently as the label which is stored in phonebook and DSS LCD will display the contact name rather than extension number Moreover user also can add the user defined title for the DSS Key...

Page 41: ... 1 GaoXinQi Hi Tech Park Phase II 67th District Bao An Shenzhen China 518101 P R Tel 86 755 2640 2199 Fax 86 755 2640 2618 Email sales fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 Figure 39 DSS LCD Screen Configuration ...

Page 42: ...ng Tone Volume and Type When the device is in the default standby mode Press soft button Menu till you find the Settings item Enter Settings item till you find the Basic Settings item Enter Basic Settings item till you find Ring Settings item Enter Ring Settings item and you will find Ring Volume and Ring Type item Enter Ring Volume item and you find Headset Volume and Handsfree Volume item Enter ...

Page 43: ... the Settings item Enter Settings item till you find the Basic Settings item Enter Basic Settings item till you find Time Date item Enter Time Date item use up down navigation keys to edit the time date parameters and save the settings by pressing OK or Save when done Table 1 Time Settings Parameters Parameters Description Mode Auto Manual Auto Enable network time synchronization via SNTP protocol...

Page 44: ...age item User can change the language by using the navigation keys 6 6 Reboot the Device When the device is in the default standby mode Press soft button Menu till you find the Reboot System item Press OK or Enter button a warning message Reboot Now will be prompt to user Press Yes or OK button to execute the reset command or No to exit 6 7 Reset to Factory Default When the device is in the defaul...

Page 45: ...iving phone calls by operating the device directly user could also making and receiving phone calls by operating the controls in the web portal The web call is particularly suitable for users who use headset User can dial out a number by click the Dial button on top of the title of the web portal page or click a contact in the phonebook or click a number in the call logs to make phone call and pre...

Page 46: ...3 6809 Suzhou Tel 86 512 6592 0605 Figure 41 Web Call Entering Number and Select Line 7 3 SYSTEM Information User can get the system information of the device in this page including Model Hardware Version Software Version Uptime Last uptime MEMInfo And also summarization of network status Network Mode MAC IP Subnet Mask Default Gateway Besides summarization of SIP account status SIP User SIP accou...

Page 47: ...sed to operate the device or access the device web portal by login to the device or its web User should log in to device web portal with his her username and web password NOTICE The device is shipped with a default Administrators user account The username and password for the default account is admin which has been printed on the brand and model label at the bottom side of the device 7 5 SYSTEM Co...

Page 48: ...work connection type and parameters in this page 7 10 NETWORK Advanced The network advanced settings is often configured by IT manager to enhance the quality of service of the device 7 11 NETWORK VPN User may configure a VPN connection in this page Please refer to 9 1 VPN for more detail 7 12 LINES SIP The service of the line is configured in this page choose the sip line to configured SIP 1 SIP 4...

Page 49: ...should be activated Codec Settings Set the priority and availability of the codecs by adding or remove them from the list Advanced Settings Call Forward Unconditional Enable unconditional call forward all incoming calls will be forwarded to the number specified in the next field Call Forward Number for Unconditional Set the number of unconditional call forward Call Forward on Busy Enable call forw...

Page 50: ...e is voice message waiting on the server Voice Message Number Set the number for retrieving voice message Voice Message Subscribe Period Set the interval of voice message notification subscription Enable DND Enable Do not disturb any incoming call to this line will be rejected automatically Blocking Anonymous Call Reject any incoming call without presenting caller ID Use 182 Response for Call wait...

Page 51: ...ature code field Enable DND Set the feature code to dial to the server Disable DND Set the feature code to dial to the server Enable Call Forward Unconditional Set the feature code to dial to the server Disable Call Forward Unconditional Set the feature code to dial to the server Enable Call Forward on Busy Set the feature code to dial to the server Disable Call Forward on Busy Set the feature cod...

Page 52: ...into a service list Keep Alive Type Set the line to use dummy UDP or SIP OPTION packet to keep NAT pinhole opened Keep Alive Interval Set the keep alive packet transmitting interval Sync Clock Time Time Sycn with server Enable Session Timer Set the line to enable call ending by session timer refreshment The call session will be ended if there is not new session timer event update received after th...

Page 53: ...r RTP encryption 7 13 LINES Dial Peer This functionality offers you more flexible dial rule you can refer to the following content to know how to use this dial rule Table 3 Dial Peer Settings for Lines on Web Parameters Description Phone number There are two types of matching Full Matching or Prefix Matching In Full matching the entire phone number is entered and then mapped per the Dial Peer rule...

Page 54: ...haracters to be added at the end of the phone number It is an optional item Delete Length Set the number of characters to be deleted For example if this is set to 3 the phone will delete the first 3 digits of the phone number It is an optional item Examples of different alias application This feature allows the user to create rules to make dialing more easily There are several different options fo...

Page 55: ...r example to call 62213123 would only require dialing 162213123 instead of 01062213123 Figure 43 Local Substitution Configuration Example 3 Add Prefixes If the dialed number starts with the fixed prefix number the phone will send out your dialed phone number adding prefix number automatically For example when users dial 9312 the device will send out 0079312 Figure 44 Add Prefixes Configuration Exa...

Page 56: ... sales fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 Figure 45 Add Suffixes Configuration Example 5 Deletion If the dialed number ends with the fixed prefix number the phone will send out your dialed phone number deleting prefix number automatically For example when users dial 98322 the device will send out 8322 Figure 46 Deletion Configuration ...

Page 57: ...time Press to Do Blind Transfer Press after entering the target number for the transfer The phone will transfer the current call to the third party Blind Transfer on onhook Hang up after entering the target number for the transfer The phone will transfer the current call to the third party Attended Transfer on Onhook Hang up after the third party answers The phone will transfer the current call to...

Page 58: ...eout of STUN binding before sending SIP messages TLS Certification File Upload or delete the TLS certification file used for encrypted SIP transmission 7 16 PHONE Features Configure the phone features Common Settings Table 5 Common Phone Feature Settings on Web Parameters Description DND Mode There are two options 1 phone if this option is enable all the SIP lines of phone will be in DND The phone...

Page 59: ...the feature user enter the number without opening audio channel Hide DTMF Configure the hide DTMF mode Auto Answer By Headset Enable this feature headset plugged in the phone user press answer key or line key to answer a call with the headset automatically Ring From Headset Enable Ring From Handset by selecting it the phone plays ring tone from handset Enable Intercom When intercom is enabled the ...

Page 60: ...ive URI Source IP Set the device to accept Active URI command from specific IP address NOTICE This feature is usually used for device management and will be described in X4 Administration Guide Push XML Server Configure the Push XML Server when phone receives request it will determine whether to display corresponding content on the phone which sent by the specified server or not Allow IP Call If e...

Page 61: ...able Silent Mode Enable silent mode by selecting it the phone incoming call indicator will blink to remind that there is a incoming call instead of playing ring tone Disable Mute for Ring Disable mute for ring Action URL NOTICE Action URL is used for device event submitting with IPPBX system Restrict Outgoing Call The user with Administrators privilege can set the rule to restrict some numbers fro...

Page 62: ... G 711A U G 722 G 723 G 729 G 726 32 ILBC AMR AMR WB NONE Onhook Time Configure the least reflection time of Hand down the default is 200ms Tone Standard Set the country standard of call progress tones including dial tone busy tone ring back tone etc Default Ring Type Set the default ring type If the caller ID of an incoming call was not configured with specific ring type the default ring will be ...

Page 63: ...nswer By Headset When this item is checked the device will auto answer phone calls by headset if the auto answer or intercom is enabled 7 18 PHONE MCAST This feature allows user to make some kind of broadcast call to people who are in multicast group User can configure a multicast DSS Key on the phone which allows user to send a Real Time Transport Protocol RTP stream to the pre configured multica...

Page 64: ...et secondary time server address when primary server is not reachable the device will try to connect to secondary time server to get time synchronization Timezone Select the time zone Resync Period Time of re synchronization with time server 12 Hour Clock Set the time display in 12 hour mode Date Format Select the time date display format Daylight Saving Time Settings Location Select the user s ti...

Page 65: ...p To add a new contact user should enter contact s information and press Add button to add it To edit a contact click on the checkbox in front of the contact the contact information will be copied to the contact edit boxes press Modify button after finished editing To delete one or multiple contacts check on the checkbox in front of the contacts wished to be deleted and click the Delete button or ...

Page 66: ...e LDAP Server information and Search Base to be able to use it on the device If the LDAP server requests an authentication user should also provide username and password To configure a LDAP phonebook the following information should be entered Display Title must LDAP Server Address must LDAP Server Port must Search Base must Access username optional Access password optional NOTICE In regard of cre...

Page 67: ...ter the call logs by the call log types in out missed or all User can save a call log into his her phonebook or add it to the blacklist User can also make web call by click on the number of a call log 7 26 FUNCTION KEY Function Key The device provides 30 user define DSS Keys at most User may configure customize each DSS key in this webpage Table 9 DSS Key Setting Parameters on Web Parameters Descr...

Page 68: ...ce messages Call Park You can retrieve the held call by using the call park code Call forward You can transfer the call to the set number Line It can be configured as a Line Key User is able to make a call by pressing Line Key Key Event User can select a key event as a shortcut to trigger For example MWI DND Release Headset Hold etc DTMF It allows user to dial or edit dial number easily URL Open t...

Page 69: ...the device web portal 8 2 L2TP NOTICE The device only supports non encrypted basic authentication and non encrypted data tunneling For users who need data encryption please use OpenVPN To establish a L2TP connection users should log in to the device web portal open page Network VPN In VPN Mode check the Enable VPN option and select L2TP then fill in the L2TP server address Authentication Username ...

Page 70: ...ng authentication and configuration files from the OpenVPN hosting provider and name them as the following OpenVPN Configuration file client ovpn CA Root Certification ca crt Client Certification client crt Client Key client key User then upload these files to the device in the web page Network VPN Section OpenVPN Files Then user should check Enable VPN and select OpenVPN in VPN Mode and click App...

Page 71: ...ods to recover the device or gather relative information and send an issue report to support 9 1 Get Device System Information Users may get the device system information by pressing Settings Status The following basic information will be provided Mode IP Software Version More User can select More item to get more information in detail 9 2 Upgrade to the latest software Manufacturer will keep publ...

Page 72: ... Capture Sometimes it is helpful to dump the network packets of the device for issue identification To get the packets dump of the device user needs to log in the device web portal open page System Tools and click Start in Network Packets Capture section A pop up message will be prompt to ask user to save the capture file User then should perform relevant operations such as activate deactivate lin...

Page 73: ...ndard power adapter provided or PoE switch met with the specification requirements and check if device is well connected to power source 2 If you saw POST MODE on the device screen the device system image has been damaged Please refer to the instructions in 10 6 Entering Post Mode and Recover System Image to restore the system image Device could not register to a service provider 1 Please check if...

Page 74: ...lding 1 GaoXinQi Hi Tech Park Phase II 67th District Bao An Shenzhen China 518101 P R Tel 86 755 2640 2199 Fax 86 755 2640 2618 Email sales fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 support to analyze the issue ...

Page 75: ...rt NOT headset port 2 The network bandwidth and delay may be not suitable for audio call at the moment Poor Audio or Low Volume in headset 1 There are two headset wire sequence in the market Please use the headset provided or consult the wire sequence if you wish to use a third party headset 2 The network bandwidth and delay may be not suitable for audio call at the moment Audio is chopping at far...

Page 76: ...na 518101 P R Tel 86 755 2640 2199 Fax 86 755 2640 2618 Email sales fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 Appendix I Icon Illustration Table 11 Keypad Icons Icon Description Redial Hands free HF speaker Mute Microphone During Call Volume down Volume up Hold Conference Transfer ...

Page 77: ...Email sales fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 Appendix II Text Input from Keypad Table 13 Look up Table of Characters Mode Icon Text Mode Key Button Characters Of Each Press Numeric 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 0 0 space Lower Case Alphabet s 1 2 a b c 3 d e f 4 g h i 5 j k l 6 m n o 7 p q r s 8 t u v 9 w x y z 0 0 space ...

Page 78: ... 2618 Email sales fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 Upper Case Alphabets 1 2 A B C 3 D E F 4 G H I 5 J K L 6 M N O 7 P Q R S 8 T U V 9 WZYX 0 space space Mixed type input 1 1 2 2 a b c A B C 3 3 d e f D E F 4 4 g h I G H I 5 5 j k l J K L 6 6 m n o M N O 7 7 p q r s P Q R S 8 8 t u v T U V 9 9 w z y x W Z Y X 0 space space ...

Page 79: ...hou Tel 86 512 6592 0605 Appendix III LED Definition Table 14 DSS KEY LED State Type LED Light State Line Key Off Line inactive Green On Line ready registered Green Blinking Dialing ringing call holding BLF Green On Subscribed number is idle Red On Subscribed number is busy Red Blinking Subscribed number is dialing Off Subscribed number is unavailable DND Red On Enable DND Off Disable DND MWI Gree...

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