Fanvil X3G User Manual Download Page 85

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Fanvil Technology Co., Ltd

HQ Add: Level 3, Block A, Gaoxinqi Building, Anhua Industrial Park, Qianjin 1 Road, 35th District, Bao'An, Shenzhen, 518101 P.R. China

Tel: +86-755-2640-2199 Fax: +86-755-2640-2618 Email: [email protected]

[email protected]

Beijing Tel:+86-10-5753-6809

Suzhou Tel: +86-512-6592-0605

SEA Tel: +60-3-512-21997

No Audio or Poor Audio in
Handset

1. Please check if Handset is connected to the correct Handset

( ) port NOT Headset ( ) port.

2. The network bandwidth and delay may be not suitable for audio

call at the moment.

Poor Audio or Low Volume
in Headset

3. There are two Headset wire sequence in the market. Please use

the Headset provided, or consult the wire sequence if you wish
to use a third party headset.

4. The network bandwidth and delay may be not suitable for audio

call at the moment.

Audio

chopping

far-end in Hands-free mode

This is usually due to loud volume feedback from speaker to
microphone. Please lower down the speaker volume a little bit, the
chopping will be gone.

VoIPon www.voipon.co.uk [email protected] Tel: (0)330 088 0195 Fax: +44 (0)1245 808299

Summary of Contents for X3G

Page 1: ...101 P R China Tel 86 755 2640 2199 Fax 86 755 2640 2618 Email sales fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 1 Document Version 2 0 Software Version 2 0 Release Date 2016 12 10 User Manual X3G VoIPon www voipon co uk sales voipon co uk Tel 0 330 088 0195 Fax 44 0 1245 808299 ...

Page 2: ...ser Interface 14 4 1 Keypad 14 4 2 Using Handset Hands free Headset 15 4 3 Screen User Interface 16 4 4 Web Portal 17 5 Setting Up 19 5 1 Network Configuration 19 5 2 Line Configurations 20 6 Using the Phone 28 6 1 Making Phone Calls 28 6 1 1 Make Receive Second Call 33 6 1 2 Join Split Two Calls 3 way Local Conference 35 6 1 3 Call Transfer 35 6 2 Using Phonebook 36 6 2 1 Add Edit Delete Contact ...

Page 3: ...ault 53 8 Web Portal 54 8 1 Web Portal Authentication 54 8 2 Web Call 54 8 3 SYSTEM Information 55 8 4 SYSTEM Account 56 8 5 SYSTEM Configurations 56 8 6 SYSTEM Upgrade 56 8 7 SYSTEM Auto Provision 56 8 8 SYSTEM Tools 57 8 9 NETWORK Basic 57 8 10 NETWORK Advanced 57 8 11 NETWORK VPN 57 8 12 LINES SIP 57 8 13 LINES Dial Peer 62 8 14 LINES Dial Plan 66 8 15 LINES Basic Settings 67 8 16 PHONE Feature...

Page 4: ...EY Softkey 78 9 Advanced Features 79 9 1 VPN 79 9 1 1 L2TP 79 9 1 2 OpenVPN 80 10 Trouble Shooting 81 10 1 Get Device System Information 81 10 2 Upgrade to the Latest Software 81 10 3 Reboot Device 82 10 4 Reset Device to Factory Default 82 10 5 Network Packets Capture 82 10 6 Entering Post Mode and Recover System Image 82 10 7 Common Trouble Cases 84 Appendix I Icon Illustration 86 Appendix II Te...

Page 5: ... Configure SIP Proxy Server Port 21 Figure 12 Configure SIP Username 21 Figure 13 Configure Authentication Name 22 Figure 14 Configure SIP Authentication Password 22 Figure 15 Configure Display Name 23 Figure 16 Enable Disable Outbound Proxy 23 Figure 17 Enable Disable Sip Line 24 Figure 18 Configure Advanced Line Options 24 Figure 19 Configure SIP Realm Domain 25 Figure 20 Configure Unregistered ...

Page 6: ...ure 47 Browsing Contacts in a Group 39 Figure 48 Select Add Remove Contacts in a Group 40 Figure 49 Cloud Phonebook List 41 Figure 50 Downloading Cloud Phonebook 41 Figure 51 Browsing Contacts in Cloud Phonebook 42 Figure 52 Call Logs 43 Figure 53 Filter Call Log Type 43 Figure 54 New Voice Message Notification 44 Figure 55 Voice Message Screen 45 Figure 56 Configure the Voice Message Number 45 Fi...

Page 7: ...mail sales fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 7 Figure 71 Local Substitution Configuration 64 Figure 72 Add Prefixes Configuration 65 Figure 73 Add Suffixes Configuration 65 Figure 74 Deletion Configuration 66 Figure 75 Softkey Configuration 78 VoIPon www voipon co uk sales voipon co uk Tel 0 330 088 0195 Fax 44 0 1245 80829...

Page 8: ...Table 2 Line Configuration on Web 57 Table 3 Global Settings for Lines on Web 67 Table 4 Common Phone Feature Settings on Web 67 Table 5 Audio Settings on Web 71 Table 6 MCAST Parameters on Web 73 Table 7 Time Date Setting Parameters on Web 73 Table 8 DSS Key Setting Parameters on Web 77 Table 9 Trouble Cases 84 Table 10 Keypad Icons 86 Table 11 Status Prompt and Notification Icons 86 Table 12 Loo...

Page 9: ...or shake the phone Rough handling can break internal circuit boards This phone is design for indoor use Do not install the device in places where there is direct sunlight Also do not put the device on carpets or cushions It may cause fire or breakdown Avoid exposure the phone to high temperature or below 0 or high humidity Avoid wetting the unit with any liquid Do not attempt to open it Non expert...

Page 10: ...nes X3G pushes its high end cost effective enterprise IP phone to another level X3G inherits enterprise features from enterprise phones such as HD voice in handset headset and full duplex speakerphone modes PoE Fast Gigabit Ethernet QoS secure transmission auto provisioning and more In order to help some users who are interested to read every detail of the product this user manual is provided as a...

Page 11: ...f providing the device additional power outlet With a PoE switch the device can be powered through a single Ethernet cable which is also used for data transmission By attaching UPS system to PoE switch the device can keep working at power outage just like traditional PSTN telephone which is powered by the telephone line For users who do not have PoE equipment the traditional power adaptor should b...

Page 12: ...09 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 12 3 2 Desktop and Wall mount Installation The device supports two installation mode desktop and wall mount To set up the phone to be used on desktop please follow the instructions in below picture to install the device Figure 1 Desktop Installation To mount the device on the wall please follow the instructions in below picture VoIPon www voipo...

Page 13: ...com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 13 Figure 2 Wall mount Installation Please connect power adapter network PC handset and headset to the corresponding ports as described in below picture Figure 3 Connecting to the Device NOTICE Power adapter is optional for X3G model VoIPon www voipon co uk sales voipon co uk Tel 0 330 088 0195 Fa...

Page 14: ...eypad layout of the device Each key provides its own specific function User should refer to the illustration in this section about the usage of each key and the description in this document about each function Some keys support long pressing function User can press and hold the key for 1 5 seconds to trigger the long pressed function Soft menu Buttons These four buttons provide different functions...

Page 15: ...h this button during talking mode 4 2 Using Handset Hands free Headset Using Handset To talk over handset user should lift the handset off the device and dial the number or dial the number first then lift the handset and the number will be dialed User can switch audio channel to handset by lifting the handset when audio channel is opened in speaker or headset Using Hands free To talk over Hands fr...

Page 16: ...ce s status The above picture shows the default standby screen which is also the root of the soft menu The default standby screen shows the greeting words and effective feature indications like voice message missed call auto answering do not disturb call forward lock state and the network connectivity User can get back to the default standby screen mostly by lifting and putting by the handset The ...

Page 17: ... 6592 0605 SEA Tel 60 3 512 21997 17 Figure 6 Vertical Scroll Bar 4 4 Web Portal User can also use the device s web portal to manage or operate the device User should open the device s web portal page by entering the device s IP address in a browser To get the device IP address user could press the soft menu button Menus Status or by pressing Down navigation key Figure 7 Check the Device s IP Addr...

Page 18: ...ijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 18 The first screen of the device s web portal is the login page Figure 8 Web Portal Login Page User must enter the username and password to log in to the web portal The default username and password are both admin For the detail of web portal operations please refer to 8 Web Portal VoIPon www voipon co uk sales voipon co...

Page 19: ...softkey Menu Settings Advanced Settings Network Network Settings NOTICE If user saw a Network Disconnected icon flashing in the middle of screen it means the network cable was not correctly connected to the device s network port Please check the cable is connected correctly to the device and to the network switch router or modem There are three common IP configuration modes Dynamic Host Configurat...

Page 20: ...res the service provider and the account information used for registration and authentication When the device is applied with the configuration it will register the device to the service provider SIP PBX with the server s address and user s authentication as stored in the configurations To configure a SIP line manually user may open the SIP line configuration screen through softkey Menu Settings A...

Page 21: ...518101 P R China Tel 86 755 2640 2199 Fax 86 755 2640 2618 Email sales fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 21 Figure 10 Configure SIP Proxy Server Port Figure 11 Configure SIP Username VoIPon www voipon co uk sales voipon co uk Tel 0 330 088 0195 Fax 44 0 1245 808299 ...

Page 22: ... P R China Tel 86 755 2640 2199 Fax 86 755 2640 2618 Email sales fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 22 Figure 12 Configure Authentication Name Figure 13 Configure SIP Authentication Password VoIPon www voipon co uk sales voipon co uk Tel 0 330 088 0195 Fax 44 0 1245 808299 ...

Page 23: ... 518101 P R China Tel 86 755 2640 2199 Fax 86 755 2640 2618 Email sales fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 23 Figure 14 Configure Display Name Figure 15 Enable Disable Outbound Proxy VoIPon www voipon co uk sales voipon co uk Tel 0 330 088 0195 Fax 44 0 1245 808299 ...

Page 24: ... 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 24 Figure 16 Enable Disable Sip Line Save the adjustment by pressing OK or Save when done For users who want to configure more options user should use web management portal to modify or Advanced Settings in accounts on the individual line to configure those options Figure 17 Configure Advanced Line Options VoIPon www voipon co uk sal...

Page 25: ...l sales fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 25 Figure 18 Configure SIP Realm Domain Figure 19 Configure Unregistered Dial Figure 20 Enable Disable Anonymous Figure 21 Configure DTMF Mode Figure 22 Enable Disable STUN Figure 23 Configure Local Port VoIPon www voipon co uk sales voipon co uk Tel 0 330 088 0195 Fax 44 0 1245 808...

Page 26: ...l sales fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 26 Figure 24 configure Ring Type Figure 25 Configure MWI Number Figure 26 Configure Pickup Number Figure 27 Configure Park Number Figure 28 Configure Join Call Number Figure 29 Enable Disable Missed Call VoIPon www voipon co uk sales voipon co uk Tel 0 330 088 0195 Fax 44 0 1245 808...

Page 27: ...el 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 27 Figure 30 Enable Disable Feature Sync Figure 31 Enable Disable SCA NOTICE On the device user can only configure whether STUN Outbound Proxy is enabled to change the STUN Outbound Proxy server address user must edit in the device web portal Refer to 8 15 LINES Global Settings and 8 12 LINES SIP VoIPon www voipon co uk sales vo...

Page 28: ...aking outgoing call which is indicated on the top left corner To change the default line user can press left right navigation buttons to switch between two lines Enable or disable default line user can press Menu Features Default Line or configure from Web Interface Web Phone settings Features Figure 32 Default Line Dialing Methods User can dial a number by Entering the number directly Selecting a...

Page 29: ...nd free button to turn on the speaker or headset or off hook to call out with the current line or user can press line key to call out with specified line Figure 33 Dialing a Number before Audio Channel Opened Opening Audio then Dialing the Number Another alternative is the traditional way to firstly open the audio channel by off hook turning on the Hands free or headset by pressing hands free butt...

Page 30: ... fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 30 Figure 34 Dial a Number after Audio Channel Opened NOTICE For some users who get used to dial a number immediately by pressing key the user must login to the web to enable Press to invoke dialing option in page Line Dial Plan Basic Settings and apply it VoIPon www voipon co uk sales voipon co uk Tel 0 330...

Page 31: ...ose the audio channel by on hook or press the hands free button to drop the call Figure 35 Calling Remote Party Answering Incoming Call When there is an incoming call while the device is idle user will see the following incoming call alerting screen Figure 36 Incoming Call Screen User can answer the call by off hook open headset or pressing the hands free button or the OK Answer button To divert t...

Page 32: ...re 37 Talking Mode Screen 1 Audio Channel The icon reflects the current audio channel being used 2 Current Line The line is being used on the call 3 Remote Party The name or number of the remote party 4 Talking time The time passed since the call established 5 Screen Pages The number of screen pages User can press up down navigation buttons to switch screen page Call Holding Resuming User can hold...

Page 33: ...or pressing Speaker free button to hang up is not available 6 1 1 Make Receive Second Call The device can support up to two concurrent calls When there is already a call established user can still answer another incoming call on either lines or make a second call on either lines Second Incoming Call When there is another incoming call during talking a phone call this call will be waiting for user ...

Page 34: ...y to make new call on specific line Then dial the number the same way as making a phone call Another alternative for making second call is to pressing DSS Keys dial out from the configured keys BLF Speed Dial When user is making a second call with the above methods the first call could be place on hold manually first or will be put on hold automatically at second dial Switching between Two Calls W...

Page 35: ...rence In the dual call mode user can join two calls into a conference call by pressing Conf button When two calls are joined user can split them by pressing Split button Figure 41 Conference Call 6 1 3 Call Transfer When the user is talking with a remote party and wish to transfer the call to another remote party there are two way to transfer the call attended and unattended Attended Transfer The ...

Page 36: ...the number is dialed user can press XFER button again and the first party will be transfer to the second This is like helping the first party to dial to the second one However the transfer could be successful if the second party answered it or could be failed if the second party is busy or rejected it NOTICE More advanced transfer configuration please refer to 8 14 LINES Dial Plan 6 2 Using Phoneb...

Page 37: ...ve up to total 500 contact records Figure 43 Phonebook is Empty When there are contact records in the phonebook the contact records will be arranged in the alphabet order User may browse the contacts with up down navigation keys User may fast scroll the contact list by holding the up down navigation keys The record indicator tells user which contact is currently focused User may check the contact ...

Page 38: ...tion of the followings Contact Name Tel Number Mobile Number Other Number Ring Tone Contact Group Figure 45 Add New Contact User can edit a contact by pressing Option Edit button To delete a contact user should move the record indicator to the position of the contact to be deleted press Option Delete button and confirm with Yes 6 2 2 Add Edit Delete Group User can open the group list by pressing G...

Page 39: ...e button To edit a group press Edit button Figure 46 Group List 6 2 3 Browse and Add Remove Contacts in Group User can browse contacts in a group by opening the group in group list with OK button Figure 47 Browsing Contacts in a Group When user is browsing contacts of a group user can also add or remove contacts in that group by pressing Add button to enter the group contacts management screen Pre...

Page 40: ...o create and maintain the contact list individually It is also a useful tool for user to synchronize his her phonebook from a personal mobile phone to the device with Cloud Phonebook Service and App which is to be provided publicly soon NOTICE The cloud phonebook is ONLY temporarily downloaded to the device each time it is opened on the device to ensure the user get the most up to date phonebook H...

Page 41: ... 41 Figure 49 Cloud Phonebook List 6 3 1 Open Cloud Phonebook In cloud phonebook screen user can open a cloud phonebook by pressing OK Enter button The device will start downloading the phonebook If downloading failed user will be prompted with a warning message Once the cloud phonebook is downloaded completed user may browse the contact list and dial the contact number same as in local phonebook ...

Page 42: ...er can open the call logs to check all incoming outgoing and missed call records by pressing soft menu button History In the call logs screen user may browse the call logs with up down navigation keys Each call log record is presented with call type and call party number name User can check further call log detail by pressing OK button and dial the number with Dial button or add the call log numbe...

Page 43: ...6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 43 Figure 52 Call Logs User can also filter call logs with specific call log type to narrow down the call log records by pressing the left right navigation button and select one of the call log types in the soft menu buttons Missed Calls Received Calls Incoming Calls Dialel Calls Outgoing Calls Figure 53 Filter Call Log Type VoIPon www voipon...

Page 44: ... device will prompt a voice message waiting icon on the standby screen Figure 54 New Voice Message Notification To retrieve the voice messages user must configure the voice message number first Once the voice message number is configured user can retrieve the voice message of a line by pressing the Dial button in the voice message screen When the device is in the default standby mode You can also ...

Page 45: ...12 21997 45 Figure 55 Voice Message Screen Figure 56 Configure the Voice Message Number 6 6 Do Not Disturb User may enable Do Not Disturb DND feature on the device to reject incoming calls including call waiting The DND can be enabled on line basis To quickly enable or disable the DND on all lines When the device is in the default standby mode Press DND button to enable DND on all line and icon wi...

Page 46: ...d Figure 57 DND Enabled on All Lines If user wishes to enable or disable DND on a specific line user could change the DND mode in DND configurations Press soft button Menu till you find the Features item Enter Features item till you find the DND item Enter DND item till you find DND item Press left right navigation key to change the DND mode or DND state on specific line When done press Save butto...

Page 47: ...sis When the device is in the default standby mode if user wishes to enable or disable auto answering on a specific line or change the auto answering delay time user could change the auto answering configuration adopt following steps Press soft button Menu till you find the Features item Enter Features item till you find the Auto Answer item Enter Auto Answer item to change the auto answering conf...

Page 48: ...n No Answer When user does not answer the incoming call after the configured delay time the incoming call will be forwarded to the configured number To configure call forward when the device is in the default standby mode Press soft button Menu till you find the Features item Enter Features item till you find the Call Forward item Press Call Forward button to open call forward configuration screen...

Page 49: ... P R China Tel 86 755 2640 2199 Fax 86 755 2640 2618 Email sales fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 49 Figure 61 Select Line for Call Forward Configuration Figure 62 Select Call Forward Type VoIPon www voipon co uk sales voipon co uk Tel 0 330 088 0195 Fax 44 0 1245 808299 ...

Page 50: ... 755 2640 2199 Fax 86 755 2640 2618 Email sales fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 50 Figure 63 Activate Call Forward and configure Call Forward Number Figure 64 Set Delay Time for Call Forward on No Answer VoIPon www voipon co uk sales voipon co uk Tel 0 330 088 0195 Fax 44 0 1245 808299 ...

Page 51: ...by pressing OK or Save when done 7 2 Set Ring Tone Volume and Type When the device is in the default standby mode Press soft button Menu till you find the Settings item Enter Settings item till you find the Basic Settings item Enter Basic Settings item till you find Ring Settings item Enter Ring Settings item and you will find Ring Volume and Ring Type item Enter Ring Volume item and you find Head...

Page 52: ...ll you find the Basic Settings item Enter Basic Settings item till you find Time Date item Enter Time Date item use up down navigation keys to edit the time date parameters and save the settings by pressing OK or Save when done Table 1 Time Settings Parameters Parameters Description Mode Auto Manual Auto Enable network time synchronization via SNTP protocol default enabled Manual User can modify d...

Page 53: ...the language by using the navigation keys 7 6 Reboot the Device When the device is in the default standby mode Press soft button Menu till you find the Reboot System item Press OK or Enter button a warning message Reboot Now will be prompt to user Press Yes or OK button to execute the reset command or No to exit 7 7 Reset to Factory Default When the device is in the default standby mode Press soft...

Page 54: ...y operating the device directly user could also making and receiving phone calls by operating the controls in the web portal The web call is particularly suitable for users who use headset User can dial out a number by click the Dial button on top of the title of the web portal page or click a contact in the phonebook or click a number in the call logs to make phone call and press Answer button to...

Page 55: ...3 512 21997 55 Figure 66 Web Call Entering Number and Select Line 8 3 SYSTEM Information User can get the system information of the device in this page including Model Hardware Version Software Version Uptime Last uptime MEMInfo And also summarization of network status Network Mode MAC IP Subnet Mask Default Gateway Besides summarization of SIP account status SIP User SIP account status Registered...

Page 56: ...al by login to the device or its web User should log in to device web portal with his her username and web password NOTICE The device is shipped with a default Administrators user account The username and password for the default account is admin which has been printed on the brand and model label at the bottom side of the device 8 5 SYSTEM Configurations Users with Administrators privilege can ex...

Page 57: ...re the network connection type and parameters in this page 8 10 NETWORK Advanced The network advanced settings is often configured by IT manager to enhance the quality of service of the device The configurations are addressed in X3G Administration Guide 8 11 NETWORK VPN User may configure a VPN connection in this page Please refer to 9 1 VPN for more detail 8 12 LINES SIP The service of the line i...

Page 58: ...rt Enter the outbound proxy port default is 5060 Realm Enter the SIP domain if requested by the service provider Activate Whether the service of the line should be activated Codec Settings Set the priority and availability of the codecs by adding or remove them from the list Advanced Settings Call Forward Unconditional Enable unconditional call forward all incoming calls will be forwarded to the n...

Page 59: ...ubscribe For Voice Message Enable the device to subscribe a voice message waiting notification if enabled the device will receive notification from the server if there is voice message waiting on the server Voice Message Number Set the number for retrieving voice message Voice Message Subscribe Period Set the interval of voice message notification subscription Enable DND Enable Do not disturb any ...

Page 60: ...ontrol the enabling of the features the device will send feature code to the server by dialing the number specified in each feature code field Enable DND Set the feature code to dial to the server Disable DND Set the feature code to dial to the server Enable Call Forward Unconditional Set the feature code to dial to the server Disable Call Forward Unconditional Set the feature code to dial to the ...

Page 61: ... Enable SCA Enable Disable SCA Shared Call Appearance Enable BLF List Enable Disable BLF List Enable DNS SRV Set the line to use DNS SRV which will resolve the FQDN in proxy server into a service list Keep Alive Type Set the line to use dummy UDP or SIP OPTION packet to keep NAT pinhole opened Keep Alive Interval Set the keep alive packet transmitting interval Sync Clock Time Time Sycn with server...

Page 62: ...ission will be encrypted SIP Encryption Key Set the pass phrase for SIP encryption RTP Encryption Enable RTP encryption such that RTP transmission will be encrypted RTP Encryption Key Set the pass phrase for RTP encryption 8 13 LINES Dial Peer This functionality offers you more flexible dial rule you can refer to the following content to know how to use this dial rule Parameters Description Phone ...

Page 63: ...aracters will be deleted from the phone number rep xxx xxx will be substituted for the specified characters Suffix Characters to be added at the end of the phone number It is an optional item Delete Length Set the number of characters to be deleted For example if this is set to 3 the phone will delete the first 3 digits of the phone number It is an optional item Examples of different alias applica...

Page 64: ...n To dial a long distance call to Beijing requires dialing area code 010 before the local phone number Using this feature 1 can be substituted for 010 For example to call 62213123 would only require dialing 162213123 instead of 01062213123 Figure 68 Local Substitution Configuration Example 3 Add Prefixes If the dialed number starts with the fixed prefix number the phone will send out your dialed p...

Page 65: ... Add Suffixes If the dialed number ends with the fixed suffix number the phone will send out your dialed phone number adding suffix number automatically For example when users dial 1383322 the device will send out 13833220088 Figure 70 Add Suffixes Configuration Example 5 Deletion If the dialed number ends with the fixed prefix number the phone will send out your dialed phone number deleting prefi...

Page 66: ...The device supports 8 dialing modes Press to Send Dial the desired number and press to send it to the server Dial Fixed Length Configure the fixed length to dial out Send after seconds Number will be sent to the server after the specified time Press to Do Blind Transfer Press after entering the target number for the transfer The phone will transfer the current call to the third party Blind Transfe...

Page 67: ...INES Basic Settings Configure global settings for lines Table 3 Global Settings for Lines on Web Parameters Description SIP Settings Local SIP Port Set the local SIP port used to send receive SIP messages Registration Failure Retry Interval Set the retry interval of SIP registration when registration failed STUN Settings Server Address Set the STUN server address Server Port Set the STUN server po...

Page 68: ...ed Enable Call Waiting Tone Turn off this feature and you will not hear a beep sound in talking mode when there is another incoming call Enable Call Completion Enable Call Completion by selecting it If the dialed line is busy the sip server will inspect the dialed line status at intervals If the dialed line is idle the server will send notify message to inform the caller whether redial Enable Pre ...

Page 69: ...en number entered is beginning with the password prefix the following N numbers after the password prefix will be hidden as N stand for the value which you enter in the Password Length field For example you set the password prefix is 3 enter the Password Length is 2 then you enter the number 34567 it will display 3 67 on the phone Encryption Number Length Configure the Encryption Number length Pas...

Page 70: ...led Play Dialing DTMF Tone Play DTMF tone on the device when user pressed a phone digits at dialing default enabled Caller ID Display Priority Change caller ID display priority The default priority is Phonebook SIP Display Name SIP URI User may select one of the options to change the desired caller ID display priority Hotline Number Set the hot line number Hotline Delay Set the hot line delay time...

Page 71: ...tial DSP codec G 711A U G 722 G 723 G 729 G 726 32 ILBC AMR AMR WB Second Codec The second preferential DSP codec G 711A U G 722 G 723 G 729 G 726 32 ILBC AMR AMR WB NONE Third Codec The third preferential DSP codec G 711A U G 722 G 723 G 729 G 726 32 ILBC AMR AMR WB NONE Fourth Codec The forth preferential DSP codec G 711A U G 722 G 723 G 729 G 726 32 ILBC AMR AMR WB NONE Fifth Codec The fifth pr...

Page 72: ...his is to adjust the base volume of the headset Please note when set the volume at the maximum level it may create noise and decrease the echo canceller Headset Mic Offset This is to adjust the base volume of the headset Mic G 729AB Payload Length Set G729 Payload Length G 723 1 Bit Rate 5 3kb s or 6 3kb s is available G 722 Timestamps 160 20ms or 320 20ms is available DTMF Payload Type Enter the ...

Page 73: ...ll incoming paging calls Name Listened multicast server name Host port Listened multicast server s multicast IP address and port 8 19 PHONE Time Date User can configure the device time settings in this page Table 7 Time Date Setting Parameters on Web Parameters Description Network Time Server Settings Time Synchronized via SNTP Enable time sync through SNTP protocol Time Synchronized via DHCP Enab...

Page 74: ...th Week End The DST end week Weekday End The DST end weekday Hour End The DST end hour Manual Time Settings Set time manually 8 20 PHONE Advanced User can configure the advanced configuration settings in this page Screen Configuration Enable Energysaving Backlight Time LCD Menu Password Settings The password is 123 by default Keyboard Lock Settings Configure Greeting Words The greeting message wil...

Page 75: ...ted contacts into the group 8 22 PHONEBOOK Cloud Phonebook Cloud Phonebook User may configure up to 8 cloud phonebooks Each cloud phonebook must be configured with an URL where an XML phonebook is stored The URL may be based on HTTP HTTPs or FTP protocol with or without authentication If authentication is required user must configure the username and password To configure a cloud phonebook the fol...

Page 76: ...ser delete it from the blacklist User can add specific number to be blocked or a prefix where any numbers matched the prefix will all be blocked 8 24 PHONEBOOK Advanced User may export current phonebook in xml csv or vcf format file and save it locally on a computer User can also import contacts into phonebook from an xml csv or vcf file NOTICE If user repeatedly imports a same phonebook it will c...

Page 77: ...r the state of subscribe extension idle ringing a call There are 3 types for one touch BLF transfer method p s User should enter the pick up number for tspecific BLF key to fulfill the pick up operation Presence Compared to BLF the Presence is also able to view whether the user is online Note You cannot subscribe the same number for BLF and Presence at the same time Speed Dial You can call the num...

Page 78: ...tcut to trigger For example MWI DND Release Headset Hold etc DTMF It allows user to dial or edit dial number easily URL Open the specific URL directly Multicast Configure the multicast address and audio codec User presses the key to initiate the multicast BLF List Key You can view the subscription status of the subscribed numbers LDAP You can store the phonebook via the LDAP function 8 27 FUNCTION...

Page 79: ... 1 L2TP NOTICE The device only supports non encrypted basic authentication and non encrypted data tunneling For users who need data encryption please use OpenVPN instead To establish a L2TP connection users should log in to the device web portal open page Network VPN In VPN Mode check the Enable VPN option and select L2TP then fill in the L2TP server address Authentication Username and Authenticat...

Page 80: ...and configuration files from the OpenVPN hosting provider and name them as the following OpenVPN Configuration file client ovpn CA Root Certification ca crt Client Certification client crt Client Key client key User then upload these files to the device in the web page Network VPN Section OpenVPN Files Then user should check Enable VPN and select OpenVPN in VPN Mode and click Apply to enable OpenV...

Page 81: ...evice or gather relative information and send an issue report to support 10 1 Get Device System Information Users may get the device system information by pressing Settings Status The following basic information will be provided Mode IP Software Version More User can select More item to get more information in detail 10 2 Upgrade to the latest software Manufacturer will keep publishing software up...

Page 82: ...lean factory default state 10 5 Network Packets Capture Sometimes it is helpful to dump the network packets of the device for issue identification To get the packets dump of the device user needs to log in the device web portal open page System Tools and click Start in Network Packets Capture section A pop up message will be prompt to ask user to save the capture file User then should perform rele...

Page 83: ... put the downloaded software in the FTP repository Windows users can download free FTP server software such as WFTPD32 or 3CDaemon Step 3 Configure the PC with fixed IP address as 192 168 10 10 Step 4 Connect device network with the PC Step 5 Telnet from PC to device telnet 192 168 10 1 Step 6 When telnet connection established it will run POST maintenance tools please select 2 FTP update image an...

Page 84: ...ng Post Mode and Recover System Image to restore the system image Device could not register to a service provider 1 Please check if device is well connected to the network The network Ethernet cable should be connected to the Network port NOT the PC port If the cable is not well connected to the network icon WAN disconnected will be flashing in the middle of the screen 2 Please check if the device...

Page 85: ...ort 2 The network bandwidth and delay may be not suitable for audio call at the moment Poor Audio or Low Volume in Headset 3 There are two Headset wire sequence in the market Please use the Headset provided or consult the wire sequence if you wish to use a third party headset 4 The network bandwidth and delay may be not suitable for audio call at the moment Audio is chopping at far end in Hands fr...

Page 86: ...Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 86 Appendix I Icon Illustration Table 10 Keypad Icons Redial Handsfree HF Phone lock long pressed key Mute microphone during call Volume down Volume up Table 11 Status Prompt and Notification Icons Call out Call in Call hold Network disconnected Keypad locked Missed calls SMS New voice message waiting Do Not Disturb activated on phone VoIPon www v...

Page 87: ...0 2618 Email sales fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 87 Auto answering activated Call forward activated Handsfree HF mode Headset HP mode Handset HS mode Microphone muted Mixed type input Lower case input Upper case input Numeric input VoIPon www voipon co uk sales voipon co uk Tel 0 330 088 0195 Fax 44 0 1245 808299 ...

Page 88: ...jing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 88 Appendix II Text Input from Keypad Table 12 Look up Table of Characters Mode Icon Text Mode Key Button Characters Of Each Press Numeric 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 0 0 space Lower Case Alphabets 1 2 a b c 3 d e f 4 g h i 5 j k l 6 m n o 7 p q r s 8 t u v 9 w x y z 0 0 space VoIPon www voipon co uk sales voipon c...

Page 89: ...m Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 89 Upper Case Alphabets 1 2 A B C 3 D E F 4 G H I 5 J K L 6 M N O 7 P Q R S 8 T U V 9 WZYX 0 space space Mixed type input 1 1 2 2 a b c A B C 3 3 d e f D E F 4 4 g h I G H I 5 5 j k l J K L 6 6 m n o M N O 7 7 p q r s P Q R S 8 8 t u v T U V 9 9 w z y x W Z Y X 0 space space VoIPon www voipon co uk sales voipon co uk ...

Page 90: ...7 90 Appendix III LED Definition Table 13 DSS KEY LED State Type LED Light State Line Key Off Line inactive Green On Line ready registered Green Blinking Dialing ringing call holding BLF Green On Subscribed number is idle Red On Subscribed number is busy Red Blinking Subscribed number is dialing Off Subscribed number is unavailable DND Red On Enable DND Off Disable DND MWI Green On New voice messa...

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Fanvil X3G, User Manual

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