Fanvil H5W Administration And User Manual Download Page 15

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Picture 2 - Wall-mounted installation

Connect the power adapter, network, PC, phone and earphone to the appropriate port as shown in the picture
below.

Picture 3 - Connecting to the Device

Table 1 - Hardware Interface Description

Index

Interface

Description

①

Power Interface

Connecting Power Adapter

②

Network Interface

Connecting to LAN or Internet

③

PC Port

Network Interface for Connecting Computer

④

Headset Interface

Connecting Headset

⑤

Receiver Interface

Connecting Microphone Receiver

Summary of Contents for H5W

Page 1: ...H5W H3W User Manual Software Version 2 4 2 Release Date 2021 02 4...

Page 2: ...character query table 17 7 Introduction to the User 20 7 1 Key description 20 7 2 Using Handset Hands free Speaker 23 7 3 Idle Screen 24 7 4 Phone Status 24 7 5 Making Phone Calls 26 7 6 Web Managemen...

Page 3: ...tem Information 39 10 3 System Account 39 10 4 System Configurations 39 10 5 System Upgrade 40 10 6 System Auto Provision 43 10 7 System Tools 46 10 8 System Reboot Phone 46 11 Network 47 11 1 Network...

Page 4: ...ne settings Advanced 70 11 21 Phonebook Advanced 71 11 22 Call Log 72 11 23 Function Key Softkey 72 11 24 Security Web Filter 73 11 25 Security Trust Certificates 74 11 26 Security Device Certificates...

Page 5: ...2 Picture 17 Web page to start auto answering 33 Picture 18 Mute the call 33 Picture 19 Ringing mute 34 Picture 20 Call hold interface 34 Picture 21 Transfer interface 35 Picture 22 Web call waiting s...

Page 6: ...1 Page screen Settings 71 Picture 42 Web Filter settings 73 Picture 43 Web Filter Table 74 Picture 44 Certificate of settings 74 Picture 45 Device certificate setting 75 Picture 46 Network firewall Se...

Page 7: ...age 51 Table 10 SIP hotspot Parameters 57 Table 11 Phone dialing methods 60 Table 12 Dial up rule configuration table 60 Table 13 IP camera 62 Table 14 Set the line global configuration on the web pag...

Page 8: ...nstall the device in places where there is direct sunlight Also do not put the device on carpets or cushions It may cause fire or breakdown Avoid exposure the phone to high temperature or below 0 or h...

Page 9: ...ing antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an...

Page 10: ...n new system smooth operation flat interface settings and many other advantages For enterprise users while realizing environmental protection they also provide convenient operation Users can flexibly...

Page 11: ...12 4 3 H3W Packing Contents...

Page 12: ...13...

Page 13: ...for data transmission By attaching UPS system to PoE switch the device can keep working at power outage just like traditional PSTN telephone which is powered by the telephone line For users who do no...

Page 14: ...nstallation modes desktop and wall mounted If the phone is on the desktop please follow the instructions in the picture below to install the phone Picture 1 Device installation If the phone is mounted...

Page 15: ...ture below Picture 3 Connecting to the Device Table 1 Hardware Interface Description Index Interface Description Power Interface Connecting Power Adapter Network Interface Connecting to LAN or Interne...

Page 16: ...peaker Mute Microphone During Call Volume down Volume up Hold Transfer 6 2 Appendix II Keyboard character query table Table 3 Look up Table of Characters Mode Icon Text Mode Key Button Characters Of E...

Page 17: ...per Case Alphabets 1 2 A B C 3 D E F 4 G H I 5 J K L 6 M N O 7 P Q R S 8 T U V 9 WZYX 0 space _ Mixed type input 1 1 2 2 a b c A B C 3 3 d e f D E F 4 4 g h I G H I 5 5 j k l J K L 6 6 m n o M N O 7 7...

Page 18: ...19...

Page 19: ...keypad names Instruction 1 Softkey These six buttons provide the menu function that corresponds to the display on the screen 2 Standard Telephone Keys The 12 standard telephone keys provide the same...

Page 20: ...S and voice mail list 7 Volume Down Key In the standby state ring and ring configuration interface press this button to reduce the ring volume Press this button to lower the volume on the call or volu...

Page 21: ...Telephone Keys The 12 standard telephone keys provide the same function as standard telephones but further to the standard function some keys also provide special function by long pressing the key 3...

Page 22: ...Key During a call the user can press this key to mute the microphone 10 Hands free Key The user can press this key to open the audio channel of the speakerphone 7 3 Using Handset Hands free Speaker U...

Page 23: ...are many items or long text to be displayed which could not fit into the screen They will be arranged in a list or multiple lines with a scroll bar If the user sees a scroll bar he can use up down nav...

Page 24: ...Long press the key more than 3 seconds for voice dial IP H5W Phone interface When the phone is in standby mode long press the key more than 3 seconds to enter the menu page and select the option to vi...

Page 25: ...and input the number then press to call out Redialing the last dialed number Redial Dialing Number then Opening Audio To make a phone call user can firstly dial a number by one of the above methods Wh...

Page 26: ...umber user can stop the audio channel by putting back the handset or pressing the hands free button to drop the call Picture 11 Call number 7 7 Web Management Phone can be configured and managed on th...

Page 27: ...ations from a DHCP server Users don t need to configure any parameters manually All configuration parameters will be getting from DHCP server and applied to the device This is recommended for the most...

Page 28: ...ation it will register the device to the service provider with the server s address and user s authentication as stored in the configurations The user can conduct line configuration on the interface o...

Page 29: ...n answer the call by lifting the handset open speaker phone by pressing the hands free button or the Answer button To divert the incoming call user should press Divert button To reject the incoming ca...

Page 30: ...user can still answer another incoming call on either lines or make a second call on either lines Second Incoming Call When there is another incoming call during talking a phone call this call will be...

Page 31: ...in standby mode press the redial button and the phone will call out the last number dialed Call out any number with the redial key Enter the number press the redial key and the phone will call out th...

Page 32: ...ne automatically when there is an incoming call Mute mode can be turned on in all call modes handles or hands free 8 5 1 Mute the Call During the conversation press the mute button on the phone the mu...

Page 33: ...s the mute button again or volume up cancel ring tone mute no longer shows mute icon in upper right corner after cancel The phone mute icon is off 8 6 Call Hold Resume The user can press the Hold butt...

Page 34: ...ure 22 Transfer interface 8 8 Call Waiting Enable call waiting new calls can be accepted during a call Disable call waiting new calls will be automatically rejected and a busy tone will be prompted En...

Page 35: ...is the setting under the SIP1 page can only take effect on the SIP1 line Picture 25 Enable Anonymous web page call 8 9 2 Ban Anonymous Call The device can be set to prohibit anonymous calls that is an...

Page 36: ...ds free etc and the phone will automatically call according to the hotline delay time On the website Line SIP Basic Settings can also set up a hotline The setup hotline also corresponds to the SIP lin...

Page 37: ...figured multicast listening address without involving SIP signaling You can specify up to 10 multicast listening addresses 9 2 MWI Message Waiting Indicator If the service of the lines supports voice...

Page 38: ...SIP User SIP account status Registered Unapplied Trying Timeout 10 3 System Account On this page the user can change the password for the login page Users with administrator rights can also add or del...

Page 39: ...set Phone The phone data will be cleared including configuration and database tables 10 5 System Upgrade 10 5 1 H5W System Upgrade Upgrade phone software version custom ring tone background image DSS...

Page 40: ...Web page firmware upgrade 10 5 2 H3W System Upgrade Upgrade the phone software version customize the ringtone or delete the upgrade file Ringtone support Wav format Web page Login phone web page go t...

Page 41: ...Server Address1 Set available upgrade server address Upgrade Server Address2 Set available upgrade server address Update Interval Set Update Interval Firmware Information Current Software Version It w...

Page 42: ...ress vendor_Model_hw10 txt The new version and the requested file should be placed in the download directory of the HTTP server TXT file format must be UTF 8 vendor_model_hw10 TXT The file format is a...

Page 43: ...5f0 pdf Table 7 Auto Provision Parameters Description Basic settings CPE Serial Number Display the device SN Authentication Name The user name of provision server Authentication Password The password...

Page 44: ...y PnP Enable SIP PnP Whether enable PnP or not If PnP is enable phone will send a SIP SUBSCRIBE message with broadcast method Any server can support the feature will respond and send a Notify with URL...

Page 45: ...9 is enabled there will be a prompt tone when connecting TLS Version TLS version TLS 1 0 TLS 1 1 TLS 1 2 INFORM Sending Period INFORM signal interval time It ranges from 1s to 999s STUN Server Address...

Page 46: ...istence of wifi and Ethernet and users can log in to the web page with any network address for configuration For example WiFi access IP is 172 16 19 19 and Ethernet access IP is 172 16 12 63 Page logi...

Page 47: ...Use DHCP time It is disabled as default Enable to manage the time of get DNS address from DHCP server and disable means not When using PPPoE phone will get the IP address from PPPoE server Username P...

Page 48: ...effect after settings Optionally the web page login is HTTP HTTPS Web Logon Timeout Default as 15 minutes the timeout will automatically exit the login page need to login again Web auto login After t...

Page 49: ...the VPN connection established the VPN IP Address should be displayed in the VPN status There may be the delay of the connection establishment User may need to refresh the page to update the status O...

Page 50: ...e learned VLAN ID to the phone configuration QoS QoS Mode configure SIP DSCP and audio DSCP WAN VLAN WAN VLAN WAN port VLAN configuration LAN VLAN LAN VLAN LAN port VLAN configuration CDP CDP CDP enab...

Page 51: ...ckup Proxy Server Port Enter the backup proxy server port default is 5060 Basic Settings Enable Auto Answering Enable auto answering the incoming calls will be answered automatically after the delay t...

Page 52: ...d DTMF Type Set the DTMF type to be used for the line DTMF SIP INFO Mode Set the SIP INFO mode to send and or 10 and 11 Subscribe For Voice Message Enable the device to subscribe a voice message waiti...

Page 53: ...the server Send Anonymous On Code Set the feature code to dial to the server Send Anonymous Off Code Set the feature code to dial to the server SIP Encryption Enable SIP encryption such that SIP tran...

Page 54: ...ield Convert URI Convert not digit and alphabet characters to hh hex code Use Quote in Display Name Whether to add quote in display name i e Fanvil vs Fanvil Enable GRUU Support Globally Routable User...

Page 55: ...e strict UA matching Registration Failure Retry Time Set the registration failure retry time Local SIP Port Modify the phone SIP port 11 7 Line SIP Hotspot SIP hotspot is a simple but practical functi...

Page 56: ...you can connect to SIP hotspot Enable hotspot Set it to be Enable to enable the feature Mode Choose hotspot phone will be a SIP hotspot server Choose Client phone will be a SIP hotspot Client Monitor...

Page 57: ...P hotspot client To set as a SIP hotspot client no SIP account needs to be set The Phone set will automatically obtain and configure a SIP account On the SIP Hotspot tab page set Mode to Client The va...

Page 58: ...en the phone is used as the client the extension number is increased from 1 you can view the extension number through the SIP Hotspot page Call extension number The hotspot server and the client can d...

Page 59: ...r enters the number to be transferred and then presses the key to transfer the current call to a third party Blind Transfer on Onhook After the user enters the number hang up the handle or turn off th...

Page 60: ...one number add xxx xxx will be dialed before any phone number del The characters will be deleted from the phone number rep xxx xxx will be substituted for the specified characters Suffix Characters to...

Page 61: ...IP camera synchronously transmits video to the other phone video is supported 2 When SIP calls multicast calls or intercom calls are made the device converts calls that conform to the number rules int...

Page 62: ...sion mode is enabled or not VQ RTCP XR Interval Report Whether to turn on Interval mode for VQ report sending Period for Interval Report 5 99 The time interval at which VQ reports are sent periodicall...

Page 63: ...phone to select an available SIP line as default automatically Default Ext Line Select the default line to use for outgoing calls Ban Outgoing If you select Ban Outgoing to enable it and you cannot d...

Page 64: ...ce when user pressed a phone digits at dialing default enabled Play Talking DTMF Tone Play DTMF tone on the device when user pressed a phone digits during taking default enabled Response Code Settings...

Page 65: ...andset volume the value must be 1 9 Default Ring Type Configure default ringtones If no special ringtone is set for the phone number the default ringtone will be used Speakerphone Volume Set the hands...

Page 66: ...ich allows user to send a Real Time Transport Protocol RTP stream to the pre configured multicast address without involving SIP signaling You can also configure the phone to receive an RTP stream from...

Page 67: ...HCP protocol Primary Time Server Set primary time server address Secondary Time Server Set secondary time server address when primary server is not reachable the device will try to connect to secondar...

Page 68: ...T start minute Month End The DST end month Week End The DST end week Weekday End The DST end weekday Hour End The DST end hour Minute End The DST end minute Manual Time Settings You can set your time...

Page 69: ...gs Advanced User can configure the advanced configuration settings in this page Screen Configuration Set the brightness level in use from 1 to 16 Set the brightness level in the energy saving mode fro...

Page 70: ...Users can export the local phone book in XML CSV and VCF format and save it on the local computer Users can also import contacts into the phone book in XML CSV and VCF formats Attention If the user im...

Page 71: ...Account Call Back Call Forward DND MWI Reboot Redial Status Network DSS Key Divert Dialed Send 2aB Delete Exit Forward Clear DSS Key Ending Redial End Release DSS Key Predictive Dialer Dial 2aB Delet...

Page 72: ...office environments Line It can be configured as a Line Key User is able to make a call by pressing Line Key Key Event User can select a key event as a shortcut to trigger For example Redail END Hold...

Page 73: ...web page filtering configure enable disable web page access filtering Click the apply button to take effect Note if the device you are accessing is in the same network segment as the phone please do...

Page 74: ...to enable the input through this page output firewall and set the firewall input and output rules Using these Settings can prevent some malicious network access or restrict internal users access to s...

Page 75: ...68 1 0 Dst Address The destination address can be either the specific IP address or the full address 0 0 0 0 It can also be a network address similar to 0 such as 192 168 1 0 Src Mask Is the source ad...

Page 76: ...you want to delete and click Delete to delete the selected list 11 27 Device Log Device Log You can grab the device log and when you encounter an abnormal problem you can send the log to the technicia...

Page 77: ...ot System and press ok or simply remove the power supply and restore it again 12 3 Reset Device to Factory Default Resetting Device to Factory Default will erase all the user s configuration database...

Page 78: ...etwork Packets Capture section A pop up message will be prompt to ask user to save the capture file User then should perform the relevant operations such as activating deactivating line or making phon...

Page 79: ...device is well connected to the network The network Ethernet cable should be connected to the Network port NOT the PC port If the cable is not well connected to the network icon WAN disconnected will...

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