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5. Appendix
5.1 FAQ
Please read the following guide before you contact our service.
Symptom
Possible reasons
Resolutions
No power
Power cable not
plugged in
Look, if the DC power cable is
connected correctly
Power on, but
unit doesn’t work
properly.
Restart player
Plug in power supply and
press “Power” button on front
panel or “Power” button on
remote control
No picture
Unit not connected
properly
Connect Player as descript in
this manual
Unit video output not
comply with display
equipment
Press “HDMI/AV” key on
remote control
Display input is not set
as receive unit signal
Select proper video input
format, usually is video or AV
No volume
Volume display 0 (TV
or player)
Adjust volume
Audio cable not
connected effectively
Connect audio cable
effectively
Playing pictures
rolling up, poor
quality pictures
Reset up TV format
such NTSC, PAL.
Power off first, select correct
TV or display format.
Picture quality is bad
Take pictures with better
quality
Remote control
doesn’t work.
Battery with no energy
or not enough energy
Install new batteries, ensure
using same size of batteries:
AAA, 1,5V
Battery not installed
properly.
Install batteries correct
Remote control not
point at remote sensor
Point remote control on
remote sensor
Too long distance or
too big angle
Keep distance within 6m from
the front panel remote
sensor; Lower angle to
sensor
Remote control route
malfunction
Remove obstacle
