20
TROUBLESHOOTING PROCEDURES
In the event the spa is not working the way it should, please first review all the installation and
operating instructions in this manual and check the message on the panel display. If you are still
not satisfied it is working properly, please follow the appropriate troubleshooting instructions.
CAUTION! WARNING! SHOCK HAZARD! No User Serviceable Parts.
Do not attempt service of the control box. Contact Customer Service for assistance. Follow all
owner's manual power connection instructions.
NO COMPONENT OPERATION
Check the following:
1. Is there power to the spa?
2. Is the household circuit breaker tripped?
3. Is the subpanel (220V) or cord GFCI (110V) tripped?
4. If 1, 2 or 3 are yes contact Customer Service for assistance.
PUMP DOES NOT OPERATE, BUT THE LIGHT DOES
Press the
Jets
button:
The pump operates but no water flows to jets. Pump may not be properly primed. This can happen
after the spa is drained and refilled. Press the
Jets
button several times, never leaving the motor
on for more than 5-10 seconds at-a-time with no water coming of of jets.
POOR JET ACTION
1. Press the
Jets
button to make certain the pump is on.
2. Rotate all the air control valves counterclockwise and observe the increased jet action.
3. Make sure the water level is half way between top of spa and top of the gray filter ring.
4. Check for dirty filter. Clean, if necessary.
5. Make sure all jets are in the open position (turn counterclockwise).
6. Make sure the gate valves are in the open position and locked (UP). See Fill-Up section.
WATER IS TOO HOT
1. Check desired temperature on topside control.
2. Check for a Diagnostic Message (in Control Panel Operation section).
OH -
Overheat (spa is deactivated)
DO NOT ENTER THE WATER.
If the spa has overheated you should remove the cover to promote heat reduction. The spa control
system should reset itself when the water temperature reduces below 106ºF or 41ºC. When the
spa falls below the reset temperature you can push any button on the topside control to reset the
control system. If the spa will not reset, then shut off power to the spa and call Customer Service
at (888) 961-7727.
Under extreme and/or prolonged weather conditions it is possible for the ambient temperature to
exceed 106F/41C; effecting the water temperature of the spa and causing it to overheat. These
conditions could cause the spa sensors to produce an OH message and prevent the usage of
your spa during these conditions. The location of your spa should be reconsidered to reduce the
outside temperature around the spa. For example, you may need to prevent direct sunlight on any
surface of your spa. Regardless, do not enter your spa if the temperature is above 104
°
F.
Should checking the above steps fail to correct the problem, please contact Customer Service at
(888) 961-7727.
Summary of Contents for ELUSION
Page 1: ...OWNER S MANUAL PLUG PLAY EMBRACE MUSE ELUSION ...
Page 26: ...NOTES ...
Page 27: ......
Page 28: ...PART 303343 REV B 4 12 ...