•
Incorrect Installation/Misuse/damage of product – is not covered by warranty. The Fanco
ceiling fan must be installed and used according to the installation manual and user
guidelines. Damage caused by external factors such as (but not limited to) power supply
faults/surges, water damage, lighting and other Acts of God is not covered by this
waranty. Fanco fans must only be installed and used with compatible accessories as
specified by Fanco. Use with or wiring with non-authorised accessories and/or other
items will void this warranty.
If a Fanco Service Agent determines a problem with the product is due to incorrect
installation or misuse of the product, the product will not be replaced or repaired under
warranty, the remainder of the warranty will be terminated and the client will be liable for
a $95 inc GST call out fee.
Fanco does not accept liability for any direct or consequential damage, loss or other
expense arising from misuse or incorrect installation and operation of the appliance.
Warranty Claims
Please submit any warranty claims in writing by one of the following methods;
1.
Email to: [email protected] and attaching the required documents
2.
filling out the warranty claim form on the Fanco website and attaching the required
documents
3.
filling out the warranty claim form provided in the ceiling fan box and posting to the
address provided with the required documents
Please ensure all warranty claims are in accordance with the warranty conditions and limitations
outlined above and that you include:
1.
Proof of purchase
2.
Evidence of installation by a qualified and licensed electrician such as an electrical
certificate of compliance
Please allow up to four days from receipt of your warranty claim for a response.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other
reasonably foreseeable loss of damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does not amount to a major
failure.
Fanco
18 Cleeland Road
Oakleigh South, VIC 3167
https://www.fanco.com.au/
Tel: 03 8658 9588
Email: [email protected]
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