OBTAINING SERVICE FOR YOUR WINE STORAGE UNIT
8
If You Do Need Service
If you do need service, contact your dealer or Falcon. In
any correspondence, refer to the model number and serial
number of your unit which is located on the upper left hand
side of the wall liner. Retain your proof of purchase.
Please complete the appliance details below and keep
them safe for future reference - this information will enable
us to accurately identify your particular appliance and help
us to help you. Filling this in now will save you time and
inconvenience if you later have a problem with your unit.
For Your Records
Date of purchase
Dealer’s Name
Dealer’s Address
Dealer’s Town
Dealer’s County
Dealer’s Post Code
Appliance Serial Number
Model Number
How to Obtain Service
In the unlikely event that you have a problem with your
wine storage unit, please refer to your User’s Documenta-
tion first to check that you are using the unit correctly.
If you are still having difficulty, you can ring our Consumer
Services Centre on the number below, where one of our
coordinators will be pleased to advise you.
Falcon Consumer Services on 0870789 5107
If you experience a technical failure and require an engi-
neer to call, please contact our service provider directly, on
the numebr below to make an appointment. Please have
your unit’s serial number on hand when you ring.
Service Provider on 0870789 5107
Pleae note: If you request an engineer to visit and the fault
is not the responsibility of Falcon, our service provider
reserves the right to make a change.
Appointments not kept by you may be subject to a charge.
Out of Warranty
We recommend that Falcon appliances are serviced regu-
larly throughout their life to maintain the best performance
and efficiency.
Service work should only be carried out by technically
competent and suitably qualified personnel. For your own
safety, always ensure that work is carried out by an ap-
proved electrician.
Electricians can be found listed in the Yellow Pages.
Spare Parts
To maintain optimum and safe performance, we recom-
mend that only genuine Falcon spare parts are used.
These are available from your Falcon retailer and from:
Cowley Components Ltd.
Masons Road
Stratford upon Avon
Warwickshire
CV37 9NR
Tel: 01789 269667
Fax: 01789 415623
Summary of Contents for FWS38DX
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